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CluneTech Newsletter H1 2023■

Welcome

Welcome to the latest edition of the CluneTech Newsletter. As always, this newsletter aims to inform, empower and entertain you. This issue includes everything from business news to important workplace updates, and some more light-hearted moments from across the Group. We hope you’ll enjoy the read.

Message from Terry

Hi everyone,

As we head into the summer months, I’d like to take a moment on behalf of the leadership team to say thank you. I say it regularly, but it takes great people to make a great place to work and we quite simply wouldn’t be where we are today without the work that each of you do.

At CluneTech, our mission is to make business better for our customers and collectively, we listen, we adapt, and we surpass all expectations. After a challenging few years, I am immensely proud of the fact that we have not just gotten through them, but instead we have excelled and taken every opportunity that has come our way. We have continued to collaborate and innovate, improving our existing suite of products, while also introducing new, cutting-edge technologies across each of our companies. I’m often asked what makes us unique and I truly believe that it’s our sheer determination to never become complacent.

This year has been a landmark year for each of our businesses and this month in particular marks a bittersweet time as we say goodbye to Immedis. While we will be sad to see Immedis leave CluneTech, it is an incredibly exciting time, and they couldn’t be in better hands with UKG. I’d like to wish all of the team the very best of luck in this next chapter.

I am extremely excited to see what the next few months bring but I hope that with summer officially here, you will all take the opportunity to make some time to relax and unwind with your loved ones. Enjoy every minute!

Best wishes,

Terry 

Welcome from the editors

It’s hard to believe that summer is here and we’re already halfway through 2023. And what a year it has been so far! From CluneTech being recognised as a Great Place to Work for the 8th year running, to Immedis being acquired by UKG, there have already been so many reasons to celebrate.

From a Great Place to Work perspective, we have been delighted to host a number of events including our Virtual Cooking Demo with The Happy Pear and our in-person team buildings which have offered everything from kayaking and zip-lining to tree planting and painting.

With this in mind, we are so excited to officially introduce our new Global Great Place to Work Team! The aim of our new global team is to ensure that every employee, regardless of where you are in the world, considers CluneTech to be a truly great place to work. Similarly, as a diverse organisation that operates in over 20 countries globally, we want to showcase and celebrate each of the unique cultures that we are extremely lucky to have as part of our DNA.

As always, your feedback is at the core of everything we do and as we continue to evolve as a business, the one thing that will always remain is the crucial role that you play in shaping, driving and embodying our #OneTeam Culture. From us to you, we’d like to say a massive thanks for your ongoing support, feedback and everything in between.

Over the next few months, we hope to have many more reasons to celebrate. Remember, Workvivo is the one stop shop for all things CluneTech so make sure to keep an eye out there. For now, we hope that you have an amazing summer, and we are really looking forward to the months ahead. 

Fiona MacCarthy
Head of Communications
Rachael Quinlan
Head of Employee
Experience
Kristina Ilieva
Marketing & Communications
Specialist
Lauren Cleere
Marketing &
Engagement Specialist
Debora Dancheva
Junior Marketing & Communications Specialist

Company Updates

Forging Strong Partnerships with Global Leaders

There's nothing quite like the buzz of fresh connections, especially when they're with industry-leading brands. We're thrilled to announce a budding partnership with innovative homeware brand, Joseph Joseph. After a successful pilot campaign, we're expanding the horizon to include more countries in our next promotion. We also inked a new collaboration with global appliance leader Electrolux in May, spanning its high-profile sub-brands Zanussi and AEG across the UK and Ireland. With 9 campaigns already in the works, this partnership is a major highlight of H1.

But it's not all about new partnerships, our long-term relationships are growing too. Canon Canada has joined our client family, expanding our footprint from EMEA to the Canadian terrain. Meanwhile, the Bosch and Glanbia accounts have grown stronger and wider - with Bosch's UK arm and Glanbia's Irish division jumping onboard.

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Embracing the Future: Investing in Our Tech

Innovation isn't just about being new; it's about being better. That's what drives our Automatic Submission Validator (ASV) enhancements. The ASV, central to our promotional claim processing, ensures swift, accurate handling. Our ASV isn't shy of heavy lifting either. Despite a significant surge in registration volumes this year, it's not just keeping pace, it's surpassing expectations. In fact, it’s now handling 20% more volume than planned, processing double the proportion of all claims year on year. This exceptional performance not only demonstrates its robustness, but also underscores our commitment to maintaining service-level agreements with our clients, even amidst growing demands. Yet at Benamic, we don't rest on our laurels. We’re actively exploring the integration of machine learning to give ASV an even sharper edge.

Empowering Our Teams: The Varna Hybrid Workspace

Hybrid is the new black, and we're excited to be donning it in style with our new Varna office. Located at Marko Balabanov 32, Floor 2, our workspace reflects our commitment to harmonising the needs of our team with the broader business strategies. Our new home for hybrid working allows team members to choose how and when they want to use the office space. Some thrive in remote settings, while others love the buzz of an office environment. The beauty of our Varna workspace is that it caters to both.

Since the opening, the feedback has been resoundingly positive. Our employees appreciate the opportunity to mingle and exchange ideas face-to-face while retaining the flexibility they've grown accustomed to.
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What’s new with Taxback.com?

Well quite a lot actually…

In March, Team Taxback was delighted to unveil our redeveloped website, branding and logo!

In addition to our updated look and feel, we've made significant enhancements to further simplify the process of claiming a tax refund for our customers.

In the first phase of the relaunch, we’ve introduced updated content and design for our new home and Irish tax service web pages. In the coming months, work will continue to roll out further updates within this project.

As part of the redevelopment, we’ve also dropped the ‘.com’ from our name. So from now on, just call us Taxback (Let’s face it, you probably were anyway! 😊). The majority of tax-filing deadlines fall during H1. With that in mind, it’s safe to say that it has been a busy start of the year for the team. 2023 got off to a bang as January is the most active time of year for Irish tax refund applications.

Meanwhile, as Spring rolled around, our team was busy preparing Canadian and New Zealand tax returns.

And now as we move into July, focus will switch to the busiest period of the Australian tax year.

In May, we launched our Smart Money Sessions webinar series with an interesting session on the topic of renting.

During the webinar, our panel of experts including Sinead Ryan (Journalist | Broadcaster), Adam Ferguson, (Chief Commercial Officer – Daft.ie); Ann-Marie O’Reilly (National Advocacy Manager – Threshold), Darren Nolan (Head of Financial Planning – Finance Solutions) and our very own Marian Ryan, discussed the current state of play in the Irish property rental market and shared their advice on tenant rights, finding value in a competitive market and claiming financial supports (such as the Rent Tax Credit).

Team Taxback were delighted with the success of the first event and we are excited to host more sessions in this series in the coming months. Watch this space!
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Celebrating a record tax season and exciting new partnerships!

That’s a wrap on Tax Season 2023 and wow, has it been a busy one for Team Sprintax.

This year we helped a record 265,000 nonresidents file their US tax return with Sprintax, with over $150 million refunded through Federal and State tax returns. To reach this milestone is a huge achievement and is evidence of the trust our partners place in our nonresident tax expertise. Of course, our continued growth and success would not be possible without the hard work and dedication of all our teams, from development, sales, marketing, and customer support.

Excelling in customer service

Our commitment to providing exceptional customer service has been unwavering, and this tax season was no exception. Our Customer Support team proved to be the backbone of our success, with the successful launch of Zendesk for live chat support. This season, the team supported over 205,000 chat requests, with a remarkable 55% being efficiently handled solely through Zendesk's chatbot responses! We are proud of the efficiencies gained and the expert support we provide to our customers.

Our marketing team continues to deliver the quality content and resources we are now so rightly known for. Our nonresident tax blog had another stellar year with over 573,000 pageviews and a 39% increase in new registrations.

New partnerships for Returns and Calculus

We are thrilled to welcome new partners to Sprintax Returns this season, including the University of Kentucky, Radford University, and Brigham Young University to name a few. Moreover, we are excited to share that Calculus - our tax determination system for US employers with nonresident staff, continues to ramp its market share. We have recently signed the University of Massachusetts System – one of the largest school systems in the US, as well as celebrating our first government contract with the National Institute of Health.

There is welcomed growth too in the J market post-Covid, this season we signed our first J1 camp employers - Cheley Colorado Camp and BF Camp. It’s great to see tax compliance coming into focus in a programme that traditionally steered away from offering tax advice to participants.

Finally, it's no surprise then that the technology behind Calculus has sparked the interest of esteemed institutions such as Harvard and Caltech, who are currently reviewing contracts with us – watch this space!

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Calculus product enhancements

In our pursuit of continuous improvement, we have made further enhancements to our Returns, Forms and Calculus software. Our latest developments include an improved user experience and enhanced service offering. Feedback from our partners has been overwhelmingly positive, particularly in the case of our ADA compliance features – ensuring Sprintax is accessible for all.

Conference season is back

Enda and Anna were delighted to have Mark Corcoran join them at the NAFSA National conference in Washington in June. Mark proved quite the celebrity over the few days, as the resident author of the Sprintax blog! We have a calendar brimming with events over the coming months, and we eagerly look forward to connecting with our partners and further strengthening our relationships.

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New product alert

Perhaps the most exciting development of 2023 is our new Dividend Withholding Tax reclaim product. The brainchild of Sprintax Calculus VP, Elaine Marino; the team has had significant interest already from partners and corporates who are looking to support employees with their overseas investment income. More exciting developments to come here in Q3 and Q4!

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Wow… what a phenomenal year it has been so far for Visa First!

Let’s start with some numbers.

134 – in the first six months of the year, there has been a 134% increase (when compared with the same period last year) in tourist visa applications with Visa First!

55.5 – this represents the percentage increase the Visa First team has seen in Australian working holiday visa applications (when compared with the same period in 2022)

15 – the number of visa products now live on our application platform!

Excellent customer service has always been a key strength of our business, and as a direct result of word of mouth due to our excellent customer service, we are delighted to report that Visa First has been referred to the OpenAI team by one of our long-established clients. We now look forward to working with them in the future.

We are also delighted to have partnered with so many great organisations over the first half of the year, including; Contiki (working holiday visas), BHA Constructions (Irish employment permits and corporate visas), Agri Global People (working holiday visas), VFI (Irish employment permits and corporate visas for almost 4,000 members in the hospitality industry), Colas (Irish employment permit and corporate visas), SoftwareOne (Irish employment permit and corporate visas) and PwC (providing business visas).

In other news, earlier this year China once again reopened its borders. This has been an important opportunity for Visa First and we have thankfully been able to resume our services for Chinese business and tourist visas. With that in mind, it has been fantastic to re engage with our long-standing Chinese visa partners (such as Pfizer, National Seaways, Hitachi Energy, Jazz Pharma, Kerry Group, Terex and many others) and once again support them with these services.

Finally, Visa First is turning 20 this October and we’re planning to party! Keep an eye out for more details on our upcoming birthday events.

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Our team has also hosted a number of live events this year. Here, our very own Nune Troy meets with our partners in Nexventur.
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It’s been a fantastic start to the year for TransferMate!

Between new partner signings, awards and recognition, product updates and events in full swing – the teams have been traveling the world meeting each other, partners and potential new clients.

Company news

TransferMate secures E-money Licence 

We are delighted to announce that TransferMate has been granted an e-money licence and authorised as an Electronic Money Institution (EMI) by the Central Bank of Ireland.

“Acquiring the EMI authorisation is part of our continued investment into our product suite and expanding the value we can deliver for our clients.” - Sinead Fitzmaurice, CEO of TransferMate.

 Read more

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Our Global Accounts solution has been recognized

We are thrilled that our Global Accounts solution took home the 'Best Business Payments System - Global & Multi-Currency Accounts' prize at the 2023 PayTech Awards.  A huge congratulations to the whole team involved for this outstanding achievement.

‍Learn more

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Partnerships

TransferMate Announces Partnership with Barclays

TransferMate and Barclays have come together in a new collaboration to bring an international receivables solution to the market that will help UK businesses reduce transaction costs and save time.

Read more

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Product Updates

Announcing TransferMate Connect

We are excited to officially launch TransferMate Connect, a solution designed to revolutionize the way banks and financial institutions support their clients.

Sinead Fitzmaurice, CEO of TransferMate said “TransferMate Connect is the next stage of how fintech’s, banks and financial institutions can work together”.

Watch the video and visit our website to find out more.

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Global Accounts: 2 New Currencies Added

We have added two NEW currencies to our Global Accounts solution!

-          Canadian Dollars

-          Malaysian Ringgits

This allows users to easily hold, pay and receive in 30 total currencies across the world through Global Accounts.

Learn more

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Trending Topics

TransferMate: Digitalisation of the Onboarding Process

TransferMate's Head of Global Due Diligence, Irina Tsonova, featured in this month's Digital Innovation magazine where she discusses TransferMate's client onboarding experience.

Read more

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Your Payroll Toolkit for a Global Recession

Don't let a global recession throw you off-balance. Equip yourself and your organization with the right tools to manage company payroll and stay on top of finances.

Check out our blog post for your payroll toolkit to help you prepare and navigate the current economic climate.

Read more

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Events

The start of the year has already been super busy for the TransferMate team heading to events across the globe.

Some of the events include; SAP Concur Fusion, Transact 360, Coupa Inspire Americas, Nacha, ATEL, NAFSA and Money20/20 Europe

Well done to all the teams involved and bring on Q3 & Q4 …

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What a great year it's been so far at Taxback International!

Following on from the successes of last year, our teams have continued to build out our world-class VAT and technology services. We have attended multiple industry in-person events across Europe and the United States allowing us to showcase our unique solutions. Our product development and sales teams have expanded the scope of Comply to include several high-profile clients like WTS Global, The Guardian, Rubix Plc, Brambles, Shopify, and AT&T.


In June, Lisa Dowling and Joe Healy presented the 4th livestream broadcast of our client loyalty programme ELEVATE. This was our first live event from our Kilkenny HQ and we couldn’t be happier with the result. Our guest speakers from WTS Global, Metso, Ancestry, Meta, and Transfermate discussed a range of hot button topics that matter most to our clients. We had an overwhelmingly positive response with increased viewership and engagement and we are already planning for next year!
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We have also announced Karl Nolan as our new CEO. Karl has already capitalised on the great work done by his predecessor Catherine Quirke and will continue to lead our company as it enters an exciting new growth phase.

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In early March, we announced a strategic partnership with global tax practice, WTS Global, to power VAT compliance processes. Through the collaboration, WTS will now automate its global VAT compliance processes with our revolutionary Comply platform.

We were delighted to announce a unique partnership with conovum AG, a business travel and travel expense consultancy. This will integrate their turn key end to end solutions with our VAT reclaim and VAT compliance automation platforms (VAT Connect & Comply respectively). This will radically change how our clients handle their VAT processes.

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We recently partnered with Sleek, who enable entrepreneurs to register their businesses and manage their accounting and tax compliance needs using an all-in-one digital platform. The partnership’s main purpose is to support them with all Foreign VAT/GST & Sales Tax compliance, no matter where in the world their clients trade.

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This year, we launched our Accountants & Bookkeepers webpage and service under the guidance of Tony Chick. We are very excited by the interest and engagement we’ve received so far and look forward to seeing this service develop.

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We have once again retained our ISO9001 certification, reconfirming our commitment to high-level security and quality for our clients and stakeholders.

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Immedis has been acquired by UKG

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In June we were delighted to share the amazing news that U.S. multinational UKG Inc., a leading provider of HR, payroll and workforce management solutions for all people, had signed an agreement with CluneTech to acquire Immedis. The acquisition was completed at the end of June and Immedis is now officially a part of UKG.

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The demand for the Immedis payroll platform has grown strongly in the past few years and this acquisition reflects an increase in valuation above its last investment round. The acquisition of Immedis will help UKG support their customers to transform multi-country payroll and will propel UKG into a global HCM leadership position, while also providing exciting career opportunities for Immedis employees as part of the UKG business.

 

UKG has 15,000 employees and 75,000 customers around the globe. In 2021 UKG acquired Great Place to Work, which has ranked CluneTech as one of Ireland’s best workplaces for the past eight consecutive years, as well as a Best Workplace in Tech™ and a Best Workplace for Women™.

Following the acquisition, CluneTech’s Founder, Terry Clune shared:

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“We established Immedis to help large companies solve their global payroll problems. I am incredibly proud of the hard work and dedication of the Immedis team over the past seven years to achieve our goal of becoming a global leader in international payroll service and technology.
Joining UKG expands the reach and impact of our ground-breaking technology. It also presents tremendous new opportunities for the exceptional people who make Immedis special. I really appreciate the hard work of our incredible team, and I’m delighted that each of our Immedis staff will gain from this acquisition.”

 

To learn more about Immedis acquisition and how this will affect all parties’ future growth, we recently chatted to CluneTech’s CEO and Founder Terry Clune. Check out his video below:

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We are incredibly proud of this amazing milestone for Immedis and CluneTech and we look forward to reaching new heights!‍

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IDLF has had an impressive first half of 2023, turning what was a challenge into a very big opportunity. Capitalising on that opportunity became the focus of the entire IDLF team resulting in securing an additional €74 million in potential revenue from investors looking to Ireland for residency. These individuals and their families are from all over the world, including the USA, South Africa, Hong Kong, China, Taiwan, Malaysia and Canada to name a few.

The second half of 2023 is shaping up to be equally as exciting with new partnerships and collaborations opening up new opportunities. To further capitalise on these opportunities IDLF will be traveling to South Africa, China and the USA to promote the Irish immigrant investor programme and IDLF’s investment fund to retail investors, as part of a roadshow with our key migration agency partners.
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IDLF invests in the Pembroke Hotel & Ballyroe Heights Hotel

IDLF supported Kilkenny’s 4-star Pembroke Hotel, by investing in the construction of two new floors – when completed with the IDLF support the Pembroke will have two restaurants and terrace bars overlooking the historic City.

IDLF also supported the refinance of the Ballyroe Heights Hotel – Ballyroe is situated just outside Tralee and has a booming function and wedding business.  With the IDLF support the management will be able to refurbish the hotel to maintain their high standards.


IDLF promotes Reside In Ireland in the USA

Recognising the important international recognition that Ireland receives every year during St Patrick’s day, and nowhere more so than in the USA, IDLF co-hosted a Reside in Ireland event with its authorised Fund Manager, HAL Fund Services Ireland. 

Leading the delegation, IDLF CEO, Joanna Murphy, described this unique opportunity for US investors to secure residency in Ireland for themselves and their families under the Reside in Ireland programme. IDLF has worked with many high-net-worth American clients to help them, find new opportunities and a new life in Ireland. 

IDLF Strategic Advisor, Mr Enda Kenny - Ireland’s former Taoiseach, provided the keynote speech and captivated the audience with his first-hand experience of leading Ireland out of the depths of the financial crisis and into the economically stable position that Ireland now finds itself in. The audience of senior professionals and high net worth individuals enjoyed the opportunity to meet with Mr Kenny during the relaxed networking event. 

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IDLF and Reside In Ireland receives coverage in the USA

‍Editorial media coverage includes The Washington Times and Authority Magazine (a Medium Publication).

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IDLF Investor shares their personal journey from South Africa to Ireland

The IDLF team on location interviewing one of their investors for a client testimonial as part of an upcoming partner event in South Africa.

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Workplace Updates

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Our most recent Group awards

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We were listed as a Great Place to Work yet again!

CluneTech was listed as the 17th Best Large Workplace in Ireland at the annual Great Place to Work Awards on Wednesday 22nd February 2023. This is CluneTech’s 8th consecutive year to be named as a top Irish workplace, which is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. This was a notable year for the Best Workplaces Awards, as it is the first time that 100 companies were recognised. In addition, we were absolutely over the moon when CluneTech’s Great Place to Work Team was recognised as Ireland’s Best Great Place to Work Team. Read more about our latest Great Place to Work Recognition here.

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Later this year, we were also officially recognized as one of Ireland’s Best Workplaces in Tech and Best Workplaces for Women ™ in 2023. The Best Workplaces for Women recognises those top organisations which, while providing a great work environment for all employees, are creating positive and supportive workplaces for women in particular. This is CluneTech’s 4th consecutive year to be recognised. To learn more about this recognition and about our female workforce across the globe, check out our blog post.

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b2b Media Employer Branding Awards (Bulgaria)
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CluneTech received two awards at the annual b2b Media Employer Branding Awards Ceremony in Sofia, Bulgaria in February: First Place in the Flexible Workplace Category for introducing three new benefits: Summer Flex Hours, Lifework Days and Meeting Free Fridays which reimagined our employees’ experience and took the terms “flexibility” and “work-life balance” to a whole new level, and Second Place in the Excellence in Teamwork Category for various employee engagement initiatives that we have run throughout the past year. These initiatives demonstrate CluneTech’s #OneTeam culture and show the real sense of connectivity and recognition amongst our teams. Read more

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bCause Foundation Awards (Bulgaria)

‍Early in 2023, CluneTech won a bronze medal for its CSR Programme “CluneTech Cares” and its various volunteering campaigns throughout 2022. The recognition comes from the bCause Foundation and recognizes CluneTech’s commitment towards creating a positive company culture through volunteering activities. Elena Novakova and Antonia Petrova, two of our volunteers, received a certificate on behalf of the whole team.
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TimeHeroes Awards (Bulgaria)
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Soon after the first recognition we received for CluneTech Cares, we were delighted to win another award for our corporate social responsibility programme. This recognition came from TimeHeroes - the largest volunteer platform in Bulgaria, with 40,000 registered volunteers, over 600 partner NGOs, and more than 1400 supported causes in 160 locations. We are very proud of this recognition as it is a testament to the commitment of each and every one of our employees who give their best to support and add value, not only to our customers, but also to the communities in which we operate.

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Irish HR Champion Awards
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In April, CluneTech was awarded Champion Well-being Strategy at the annual Irish HR Champion Awards. The Irish HR Champion Awards celebrate the hard work and dedication of HR Teams – operating at the front line, delivering ambitious programmes, impacting business performance and transforming the employee experience. CluneTech was recognized for its true dedication to the well-being of their people and its strategy was quoted as being “truly inspiring”. Read more.

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CluneTech is amongst the Top 100 employers in Bulgaria‍

2023 has been a very busy year so far. This June, CluneTech was recognised as one of the Top 100 Employers in Bulgaria. This ranking is based on the number of Career Show Awards we received in the past four years and thanks to our efforts, we have climbed to 46th in the Career Show Index list. Some of our most recent awards from Career Show include best “Employee Benefits Strategy” and “Best Rebranding Strategy”. The Career Show Index 2023's recognition is testament to the hard work our teams put into creating an outstanding employee experience. The full list of employers included in the Career Show Index 2023 is available here.

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Employee Benefits at CluneTech - What’s New?

At CluneTech, we believe that recognition goes much deeper than just financial rewards. In addition to a competitive salary, we also offer an extensive benefits package that includes a range of unique employee benefits. Together with our HR Team and Group CEOs, our Great Place to Work Team uses your feedback and suggestions to drive change and enhance your employee experience.


With this in mind, we would like to spotlight some of the most recent improvements which came into effect in recent months.

Improved Milestone Recognition Program

Our new and improved Milestone Recognition Program came into effect on January 1st 2023 and was revamped as a direct result of your feedback. This revamped program sees the introduction of a highly requested Critical Illness Policy, more (and increased!) monetary vouchers, better leave, and more consistency globally.

For employees based outside of Ireland and Bulgaria, make sure to check out our new Global Employee Benefits Space.

Total Reward Statement for our Bulgarian Employees
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To help you better understand your benefits, this March we introduced a Total Rewards Statement for all our employees in Bulgaria. The Total Rewards Statement Document shows the total value of your overall package including basic salary, additional payments and benefits available. A total reward statement, along with a detailed explainer document, was sent to all Bulgarian based employees who were contracted with the group in 2022.

This was followed by a series of videos which highlight the various segments of your overall compensation package. Take a look at our Employee Benefits Bulgaria Space to see more.

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Summer Flex Hours
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Don’t forget, Summer Flex Hours are now live until Friday, September 29th. 

Introduced in 2022 to help you make the most of your summer, our Summer Flexi-Time policy enables you to work your 5 day week across 4.5 days. 

In most instances, employees will use this benefit as an opportunity to finish early on a Friday ahead of the weekend. However, depending on the team or department, a Friday might not be suitable for all employees. Therefore, it is the manager's responsibility to ensure that team members can avail of this benefit while also ensuring that the department is staffed Monday through Friday during normal business hours. 

How do you flex? Share to your pictures to Workvivo and social with the hashtags #CluneTechCares and #SummerFlex for your chance to win some fun spot prizes. 

Click here for more information. 

To learn more about your country specific employee benefits, head to our our Workvivo Employee Benefits Spaces: Bulgaria, Ireland, UK, global or contact your local HR Team.

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CluneTech Cares - What’s New?
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CluneTech’s CSR programme was established in September 2007 in response to a tragic flooding disaster in Tsar Kaloyan, Bulgaria. Deeply saddened by the news, our Bulgarian employees decided to help and within 48 hours, they had rallied together and organized 3.5 tonnes of food and 12,000 liters of water for the village. After this event, we formalized our CSR activity to give it a global reach, ensuring to support each of the communities in which we operate. Today we’re proud to have a CSR Programme created by our people, for our people that is still going incredibly strong 16 years later. Thanks to our employees’ requests, there has been €75,000+ donated and over 73 charities, causes and fundraisers supported in 2022 alone.

With this very powerful throwback story, we would like to bring your attention to our latest CSR activities which have been inspiring to say the least. Find out more in our Q1 and Q2 CSR Recap.

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CluneTech Welcomes Brand New CSR Initiative
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Our Corporate Social Responsibility Programme, #ClunetechCares is created by our employees, for our employees. This programme revolves around the input of our team and the charities and causes you hold dearest to your hearts.

As we launched our annual CSR requests to our teams globally at the start of 2023, we decided to unveil CluneTech’s brand new CSR initiative.

Following your feedback, CluneTech’s CSR Spotlight of the Month was officially introduced via our internal communications platform, Workvivo.

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The importance of our CSR Spotlight of the Month
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In tandem with our CSR request form, our CSR Spotlight of the Month gives you the opportunity to submit requests for charities and causes at the start of the year as spotlight beneficiaries. By introducing one spotlight cause for each month, this gives each charity maximum promotion and engagement among our community here at CluneTech, in order to raise as much awareness and funds for the given charity as possible.

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So, How does it Work?

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Our CSR Spotlight of the Month showcases one dedicated charity / cause for our teams to support and during that month, employees globally can take part in a remote or in-person 5k walk, run, swim or cycle.

By simply sharing your photo to Workvivo, we donate €5 to that month’s spotlighted charity on your behalf. So far this year, our CSR Spotlight has included:

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‍January: Honoring the late Tipperary Hurler, Dillon Quirke in aid of Sudden Adult Death Syndrome.

February: World Cancer Day in aid of a number of different cancer support charities including Severn Hospice, the Irish Hospice Foundation and Carlow Kilkenny Homecare.

March: Autism Awareness charities which also involved an Introduction to Autism webinar with AsIAm, who were one of the March beneficiaries.


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April: CluneTech Goes Green to mark World Earth Day. Beneficiaries this month focused on the environment with one of them being Leave No Trace, who we previously partnered with for an informative eco-walk.

May: World MS Day in support of our dedicated multiple sclerosis charities including Moga Sam, The Multiple Sclerosis Society of Ireland and The MS Society UK.

June: Pride Month in support and celebration of the LGBTQ+ community across the world. All donations go towards several incredibly deserving LGBT+ support organisations and charities.

Ways you can get Involved‍

There are many ways you can support our dedicated CSR Spotlight of the Month…

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  • Organise a lunchtime 5K with your team at your office
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  • Get your steps in during the month with friends and family in your spare time

  • Join your local parkrun community to complete your 5K for charity

  • Cycle to Work for CluneTech’s cause of the month

  • Have your say and submit your CSR requests at the start of Q1 to give the charity / cause closest to your heart the spotlight it deserves.

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CluneTech’s Volunteers

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CluneTech is committed to supporting activities that enhance and serve the communities in which we live and work. As part of this commitment, in 2021 we added a Volunteer Day to our existing employee benefits in a bid to empower our employees to support the causes closest to their hearts. If you would like to learn more about our volunteering opportunities and how you can avail of them, check out our Volunteer Day Page on Workvivo.

Our volunteers have been recognized

‍We are absolutely over the moon to share that in 2023 alone, CluneTech’s long term commitment to serving to the communities in which we operate has been awarded by two major organizations in Bulgaria:

‍Recognition #1 came from TimeHeroes - the largest volunteer platform in Bulgaria, with 40,000 registered volunteers, over 600 partner NGOs, and more than 1400 supported causes in 160 locations. Take a sneak peek at the below video from the awarding ceremony, where Elena Bratanova-Novakova, Antonia Petrova and Denitsa Pl Yordanova from the Taxback.com team in Sofia accepted the award on behalf of all volunteers in the company.

Recognition #2 came from the BCause Foundation. A bronze medal has been given to our company to recognize our commitment towards creating a positive company culture through introducing a Volunteer Day and the active involvement of our employees in the various campaigns which we have run throughout the past year. Elena Bratanova-Novakova and Antonia Petrova, two of our volunteers, received a certificate on behalf of the whole team.

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Well done to all of us here at CluneTech for our long-term dedication towards creating a positive change and supporting our local communities.
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CluneTech’s ESG Strategy


While sustainability and corporate social responsibility have always been within the scope of CluneTech and its subsidiaries throughout the years, this April, we have begun our official sustainability journey as a group.

We are working with corporate climate, ESG and sustainability services solution provider Clearstream Solutions, aims to individualise and develop CluneTech’s Responsible Business Framework and pave the way for our companies to gain a competitive edge and attract investors.

To give you a better understanding of the term ESG and why a well-planned and formalized ESG strategy is important for us as a group, we have put together a short educational article for you. Read more below.

If you would like to get involved or just get more information about the initiative, feel free to reach out Fiona MacCarthy, Group Head of Communications at Fiona.maccarthy@clunetech.com
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What does ESG stand for?


ESG stands for Environmental, Social, and Governance.

In a nutshell, an ESG strategy is an organization-wide approach that adjusts a company's environmental, social and governance practices to increase business sustainability.
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What is an ESG strategy and why it is important to have one in place?


Now more than ever, the success and growth of a business are directly tied to a solid ESG strategy, which also involves conducting business in a way that provides long-term value without producing any negative effects on the environment or society -- or minimizes the effects, at least.

A good ESG strategy includes various sustainability factors - such as a company's efforts toward reducing its carbon footprint, going green, encouraging diversity or introducing employee wellness programs. It also focuses on initiatives that matter the most to a business and are the easiest to put into action. As such, an ESG strategy paves the way for a company to attract investors, build customer loyalty, improve financial performance, make operations sustainable and gain a competitive edge.
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ESG vs. CSR: What's the difference?


Corporate social responsibility, or CSR, is a form of self-regulation that reflects a business’s accountability and commitment to contributing to the well-being of communities and society through various environmental and social initiatives. In contrast, Environmental, Social, and Governance (ESG) are criteria used to measure a company’s overall sustainability. Corporate Social Responsibility is usually part of an ESG Strategy.
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Where are we now and what's next?


So far Clearstream has provided leadership and groupwide workshops and surveys which aim to increase the awareness of ESG, gain alignment and commitment and assess the priorities of CluneTech’s sustainability journey.

Next on the list will be to build our company-wide sustainability programme, which includes specific KPIs, as well as the involvement of our ESG champions who will drive the ESG engagement in the group.
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How can I get involved?


As we work to develop our group-wide ESG strategy, we want to ensure we are capturing all relevant activity and supporting data. We would appreciate it if you take a moment to respond to the questions in our survey 👉 Survey   If you are interested in getting involved – whether as a champion or contributing to our workstreams, please email Fiona MacCarthy, Group Head of Communications at Fiona.maccarthy@clunetech.com
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Meet our Great Place to Work Team

CluneTech’s Great Place to Work Team consists of volunteers from all areas across the group.

Our Great Place to Work Representatives helps us to drive our #OneTeam Culture in all corners of the world. Essentially, they are the voice of the employees, ensuring that their views are brought to management. One of their key focus areas is to improve employee benefits so that we can both attract and retain top talent. Moreover, their aim is to promote positive change through a happier work environment, both now and in the future.

Following your feedback, we have made the decision for our Great Place to Work Team to go global. We are delighted to officially introduce our new Global Great Place to Work Team! Check out the video below where we caught up with them to learn more about why they joined the Great Place to Work Team.

To learn more about the role of the Great Place to Work Representatives, check out our Workvivo article. To read their full interviews, click here.
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Work-Life Balance

CluneTech Pics: Meet Our Winners
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Each quarter, we give you the chance to win some great prizes by simply posting the best pictures that you have taken. In addition to winning some great prizes, our winners have their picture featured as the background of Core for the remainder of the quarter. See what our two latest winners had to share about the photos they captured.

Nia Koeva - TransferMate – Q1 Winner
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“In the summer of 2019, I had the fortune and opportunity to visit this endlessly beautiful and charming place called Zakynthos Island, located in the territory of the Hellenic Republic. Navagio beach, whose name literally means shipwreck and has a special story telling about the origin of its name, is the most famous of all the coves located on the island, from where you can see this breathtaking view that I was able to capture and of course with a bunch of other beautiful shots. It was a great pleasure to be able to experience as many sights of this unique place as possible and I would certainly visit it again one day.”
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Mihaela Drekova -  TransferMate - Q2 Winner
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“This year I got to live one of my dreams - visiting south of Italy. And it did not disappoint at all. It was like walking through a fairytale. Especially Ravello - the place is so magical, I can't recommend it enough. The picture you're seeing is from Villa Cimbrone - the 1st reliable mentions of the villa are from the 11th century, Villa Cimbrone is a historic building on the southern coast of Italy, and its crowning jewel is the breathtaking views, on its Terrace of Infinity, which boasts Roman-style statue busts along the fence, overlooking the ocean of the Amalfi coast.”


If you’d like to take part in our next CluneTech Pics competition, make sure to keep an eye out on Workvivo for the announcement each quarter. The winner of each quarterly photo competition receives a pair of Apple AirPods and has their photo displayed as the background of Core HR so get entering! You can check out previous entries in our CluneTech Pics Space.

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Great Place to Work Events
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From our annual global Health & Wellbeing Week, to zip lining, art classes and even wine tasting, Q1 and Q2 were all about strengthening the bond between our global teams and celebrating our amazing #OneTeam Culture. 

Here’s a sneak peek of some of our favourite Great Place to Work Events from 2023 so far!

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Zumba Dancing for our Shumen Team, BG as part of our Global Health & Wellbeing Week

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Kayaking at Kamchya River near Varna, BG

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Wine Tasting and Art Class Events for our Varna Teams
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Zip Lining at Topola Skies at the Black Sea Coast
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Paint and prosecco evening at The Grafton Hotel Dublin
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Our Irish team at Castlecomer Discovery Park
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 The annual team building of our Veliko Tarnovo Team (Bulgaria)
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Our Shumen team hiking event to cave Biserna - the longest cave in the Shumen Plateu in Bulgaria.

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Workvivo Spaces Worth Checking Out

Workvivo Spaces are micro-communities that enable employees to interact and collaborate across companies, locations and departments. They are a great way to centralise information, updates and tips on specific topics which makes discovery and reference at a later date easier. Similarly, some of our Workvivo Spaces offer a fantastic way of getting to know people outside of your usual day to day team, but with whom you share similar interests.

From CluneTech’s subsidiaries' designated areas to common employee interests and hobbies, Workvivo Spaces offers something for everyone. In this edition of our biannual newsletter, we want to share some of our favourite Workvivo spaces with you. Find out more below and make sure to check them out today.

New Hires Space
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From CluneTech’s journey to date, to important points of contact that you might need as a CluneTech employee, everything you need to know as a new starter can be found here. You will also have the opportunity to learn more about each of our businesses and their leadership teams. Feel free to use the space to ask any questions that you might have.

CluneTech Cares
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We have designed this space to bring our Corporate Social Responsibility Programme "CluneTech Cares" to life! Here you can keep up to date with the latest CSR events and initiatives and find out how you can get involved. We encourage you to use this space to share things like your best volunteering memories, how you used your CSR Day and your recommendations on who we should support.

Employee Benefits Spaces

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At CluneTech we offer a full range of benefits to support you and your wellbeing. Our Employee Benefits Spaces provide information about the benefits included in your package, as well as regular posts to keep you up to date with any improvements we make. We have designated Benefits Spaces for Irish based employees, Bulgaria based employees, UK based employees and those based in all other locations.

Recruitment

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If you are looking to develop your career within the group, or you would like to refer a friend to join the company, this space gives you information about our current job openings, as well as all most important policies related to our Refer a Friend Programme and our internal applications process.

The Green Zone
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A space for sharing advice on how we as individuals can be more environmentally friendly as well the efforts being made by our CluneTech companies to make environmental savings.

Pets of CluneTech
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Whether your pet has feathers, fur or scales, this space is for all of the animal lovers at CluneTech. Here you're free to share your funny and cute photos and videos with other pet lovers to brighten their day 🐾

Learning & Development
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In this space you can find all you need to know about our learning platform WeLearn, as well as information about upcoming training, webinars and assessments. Education materials published in this space are free and you can use them to enhance your knowledge and skills. In addition, we also have a CluneTech - Tech Trainings Space where we discuss tech training opportunities for our developers and IT staff.

CluneTech Kids
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A space for sharing tips and tricks, fun activities and useful resources that will make juggling working from home and being a parent easier. This is where we host competitions for the kids of CluneTech.

CluneTech IT bytes

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The place where you can ask questions and find answers to any IT related queries you may have, along with access to useful resources such as informative tutorials and general updates.

Gaming Space
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This space is for all of the gamers of CluneTech! Here you will find our very own gaming community where members can share game reviews, gaming setups, gaming ID's or even create teams to play online together! Tips and tricks can also be shared into this space for all members to enjoy and develop their skills. From casual gamers to pro players, all employees are welcome to join this space!

CluneTech Book Club
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This space is for the book lovers of CluneTech. You can share your must reads here, favorite books and authors and motivational quotes from the pages of the books you loved.

CluneTech Cooks
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In this space you can explore a wide range of recipes from different parts of the globe, and at the same time, contribute by sharing your own breakfast, lunch, dinner, or dessert recipes in one convenient location. Moreover, you have the option to share recipes from online sources that you've experimented with and showcase them to your colleagues. We're excited to see your mouth-watering creations and irresistible delicacies in our CluneTech Cooks space.

The Not So HR Podcast

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This Workvivo space is brought to you by TransferMate’s HR Team to celebrate the launch of “The Not So HR Podcast”. Join Hayleigh, David and Shauna as they will be discussing important HR updates from all over the world while also welcoming guests across a range of functions. If you’d like to share your ideas, suggestions, or feedback on the podcast, feel free to email hrpodcast@transfermate.com.

Contents

01 Welcome
02 Message from Terry
03 Welcome from the editors
04 Company Updates
Benamic
TaxBack
Sprintax
VisaFirst
TransferMate
Taxback International
Immedis
IDLF
05 Workplace Updates
Awards
New Benefits
CluneTech Cares
Our ESG Strategy
GPTW Team
06 Work-Life Balance
CluneTech Pics
GPTW Events
Workvivo Spaces
07 Newsletter Library
Contacts

info@clunetech.com

+353 56 778 3400
IDA Business & Technology Park

Kilkenny, R95 ETN5
Ireland

+359 52 686 888
1 Bacho Kiro Str., floor 8
Varna
Bulgaria

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