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CluneTech Newsletter H2 2024■

Welcome

Welcome to the latest edition of the CluneTech Newsletter. As always, this newsletter aims to inform, empower and entertain you. This issue includes everything from business news to important workplace updates, and some more light-hearted moments from across the Group. We hope you’ll enjoy the read.

Note from the Editors

As we look back on 2024, we’re incredibly proud of everything we’ve achieved together at CluneTech.

This year marked our 9th consecutive year as a Great Place to Work, reflecting our continued commitment to building a positive and supportive workplace. It’s a testament to the amazing people who make CluneTech what it is, and we couldn’t be prouder.

We also celebrated some significant milestones at the 2024 Career Show Awards in Bulgaria, where we took home Gold Medals for Work-Life Balance and Employee Benefits Strategy, and a Silver Medal for Best Employer in Fintech. These awards highlight both the progress we’ve made in the markets we operate in and the steps we’ve taken to create a workplace that truly supports our people.

This year, CluneTech made leaps and bounds with WeCan, a CluneTech initiative, winning its first Pakman Award, marking a huge achievement for our commitment to innovation and social responsibility. Our ongoing CSR Spotlight of the Month series continues to raise awareness for various important causes, and it was through this series that WeCan was born, driving positive change both within CluneTech and in the wider community.

We’ve also continued to enhance our benefits to better support our teams. Over the past year, we introduced extended compassionate leave, miscarriage and pregnancy loss leave, IVF and pregnancy support leave, and more, all designed to provide additional support during life’s challenging moments.

None of this would have been possible without your feedback. Your contributions are the heart of our success, and we’re incredibly proud of how far we’ve come together. We’re excited about the future and look forward to continuing to grow and succeed as one team.

From our team to yours, we hope that you all have an amazing holiday season and wish you a very happy new year.

Kristina Ilieva
Marketing & Communications
Specialist
Lauren Cleere
Marketing and Communications Manager
Niya Boncheva
Junior Marketing & Communications Specialist

Message from Terry

As 2024 comes to a close, it’s incredible to look back on a year filled with significant milestones and shared achievements. Across CluneTech, we’ve seen continued growth and innovation, strengthening our position as a global leader and reinforcing the culture that makes us unique.

This year has been filled with moments of pride and accomplishment. WeCan, a CluneTech initiative, reached impressive new heights, earning its first Pakman Award—a testament to the outstanding efforts of Adam McCarthy, John McCarthy, and the entire WeCan team. In October, we were thrilled to celebrate Kaylyn Burke, who was named "Rising Star in HR" at the 2024 HR Leadership & Management Awards. This well-earned recognition reflects her exceptional contributions to fostering a people-first culture throughout our group.

We also saw CluneTech achieve a major milestone, climbing from 46th to 26th in the ranking of Best Employers in Bulgaria. In Varna, we proudly opened our brand-new Lounge & Meeting Space, a thoughtfully designed area created to inspire collaboration and connection among our teams.

Each of these accomplishments reflects the same driving force: you. Every success this year is a testament to your dedication, expertise, and the power of our #OneTeam culture. Whether you’ve been building relationships with customers, driving innovation, or supporting our global operations, your contributions have made this year truly special.

We’ve done so much to be proud of, but there’s always more to strive for. Your continued suggestions and feedback are deeply appreciated as we work together to shape the future of CluneTech. Your voice remains at the heart of our progress, and we look forward to the many opportunities that lie ahead.

As we head into the festive season, I hope you enjoy a well-earned break and return in 2025 refreshed and ready to embrace the exciting opportunities ahead.

Wishing you and your loved ones a Merry Christmas and a Happy New Year ahead.

Best wishes,
Terry

Company Updates

Benamic Celebrates 15th Anniversary

On 12th of October, Benamic reached a major milestone—our 15th Anniversary! It was a special day for us to look back on our journey, celebrate our growth, and reconnect with both new and long-time team members.
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A Day of Reflection and Connection

The celebrations kicked off at the newly refurbished CluneTech lounge in Bacho Kiro, Varna. Our teams from Bulgaria and Ireland came together for fun activities like a table quiz and paper telephone. These games not only boosted our communication and teamwork but also filled the day with laughter and camaraderie. The positive vibes from the afternoon carried us through the rest of the day, strengthening our sense of unity and shared goals.
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Honouring Our Journey

In the evening, we moved the party to the Brick Bar. It was a great chance to relax and celebrate together. Some of our original team members shared their personal stories and experiences at Benamic. Listening to firsthand accounts of our early days—from manually processing mailed-in claims to overcoming various technical challenges—gave us all a deeper appreciation for how far we've come. These stories highlighted the resilience and dedication that have been pivotal to our success over the past 15 years.

Our Growth and Achievements

Starting in 2009 with just a handful of passionate people, we've grown into a vibrant team of over 70 professionals. Our focus on innovation led us to automate our processes, allowing us to handle over 5 million claims and transfer more than €317 million to customers in 87 countries. These advancements have not only boosted our capabilities but also strengthened our reputation as a trusted partner for leading brands worldwide.

Looking Ahead to a Busy End to 2024 and Beyond

As we head into the final quarter of 2024, we're gearing up for a busy period. Our clients are launching bigger promotions to boost their end-of-year sales, and we're ready to support them. This momentum sets us up to finish the year strong. We're also continuing to enhance our systems and expand our services to stay a trusted partner for both existing and new clients.
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A big thank you to every team member who has contributed to Benamic’s journey. Your hard work and dedication have built the strong foundation that supports our ongoing growth and success. As we celebrate this milestone, we are excited about the future and the opportunities that lie ahead.

Here’s to the next 15 years of growth, innovation, and shared success!

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It’s true what they say – time flies when you’re having fun!

And it’s hard to believe that we are once again reflecting upon the hard work and many achievements recorded over the previous year.

In truth, it’s been a hectic H2 for Team Taxback.

From a marketing perspective, our Q3 focus revolved largely around our Budget 2025 campaign.

In September, the team hosted a well-received pre-Budget webinar where our panel of speakers and MC Sinead Ryan shared their thoughts on how the budget announcement would affect workers in Ireland.

The campaign centred around our Budget 2025 calculator which provided users with a snapshot of how the budget announcement had impacted their take-home pay.

In the weeks pre- and post-Budget 2025, Taxback branding and content could be seen featured prominently on Independent.ie and the Distilled suite of websites (Daft, DoneDeal and Adverts). When the dust settled on our campaign, we were happy to note that usage of our Budget calculator increased by approximately 50% year-on-year.

Meanwhile, work on the new Taxback website and customer application forms are now almost complete. Carrying out this project has taken a mammoth effort from the entire team. And it has been very satisfying to see all of the hard work come to fruition on the website.

With thanks to our business development and sales teams, Taxback has also secured many new partners throughout H2, including UL Hospitals Group, Thermodial Ltd, Centric Health Primary Care, Blackrock Clinic, Volkswagen Ireland, River Court Hotel, Druids Glen Hotel & Golf Resort, Workday, Coca Cola, Family Carers Ireland, Tayto Snacks and more. If you’ve heard of them, we’re probably working with them!

Preparations for Q1 2025 and busy Irish PAYE refund and Canadian tax-filing seasons in January are now well underway.

Onwards and upwards for another busy Q1!
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2024 Highlights: Innovation, and Excellence at Taxback International


Global Client Growth

In the latter half of 2024, Taxback International achieved notable growth, welcoming many new clients. Key additions to our Comply client list include Iron Mountain, NCH, Tate & Lyle, KMLZ, & Elekta while Terex, Kirby Engineering, Cummins Ltd, and PVH were onboarded to our VATConnect platform. These logos significantly expand Taxback International’s client portfolio, reinforcing our position in global tax technology.


Technological Advancements

Taxback International made substantial strides in tax authority support, with 95% of all filings now available in Comply across 26 countries, moving closer to our 100% coverage target. A major platform upgrade now allows transaction data to be loaded once, then Comply automatically associates the data across all relevant filings. This automation provides clients with valuable time savings, particularly at year-end.

Explore Product Management's new wiki space for the latest updates on Comply information.

(In order to access Confluence, you must have an active license).

Industry Recognition

In October, Taxback International was awarded “Overall Fintech Company of the Year” at the National Fintech Awards, affirming our leadership in tax technology. Additionally, we have been shortlisted in three categories at the upcoming Irish CX Impact Awards 2024: CX Impact in Financial Services, Best Use of Customer Insights, and Best Customer Loyalty Program. These recognitions reflect our ongoing commitment to enhancing client experience.

Team Growth and Development

TBI proudly celebrates Kaylyn Burke being named Ireland’s Rising Star in HR, for her contributions to the team and the wider CluneTech community. CluneTech also won awards at the Career Show Awards in Bulgaria, achieving Gold in Work-Life Balance and Employee Benefits Strategy, and a Silver Medal as Best Employer in FinTech.

Events

Taxback International participated in 11 industry events in H2 2024, including the GBTA Convention, the E-Invoicing Exchange Summit, and the Tax Transformation Summit. These events enabled us to elevate brand visibility, engage directly with clients and partners, and showcase our innovations in VAT compliance.

Webinars

In H2, two impactful webinars provided insights on transforming VAT compliance processes, positioning TBI as a thought leader in the industry. The first webinar, “Transform the way you manage VAT Compliance with Comply,” highlighted efficiencies gained by leading firms like Etsy and WTS Global.

The second, “The Impact of E-Invoicing, ViDA, and AI on Future VAT Compliance,” explored VAT digitalisation, advancements in e-invoicing and AI for VAT compliance, offering valuable knowledge on adapting to regulatory changes.

Closing

The progress made in 2024 is a testament to the dedication of the entire team and their commitment to driving innovation and client-focused solutions in the tax industry.

Taxback International looks forward to 2025 with great excitement!

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With three new partnerships, major product updates, award wins and a high number of events attended there is a lot to unpack so let us get into the big stories from Q3 and Q4 at TransferMate.
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Product Updates

TransferMate has seen a lot of updates regarding products capabilities as we continue to add value to our partners and their clients in H2.

We’ve recently rolled out a big upgrade to the TransferMate Platform – Auto-Convert. Once switched on, we can convert currencies at source and before they land in the destination account, saving on wire transfer and FX fees for our clients.

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Our new onboarding process is faster, stress-free, and digital. The new API update allows our partners to onboard clients with automated AML and KYC checks on compliance documents.

We’ve also added two new currencies to our Global Accounts solution, customers can now pay and receive in Philippines Peso and Chinese CNH. With our expanded coverage, clients and partners can more effectively manage their money in these regions and do business more easily.

Education has also seen some new updates in H2. Educational agents can now process credit card payments from students in bulk on platforms integrated with TransferMate, making it easier to collect internationally.

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We’ve introduced new collection capabilities in the Republic of Korea, Egypt, Turkey and South Africa. Allowing our partners and clients to accept payments in local currencies and convert them efficiently and securely while saving significantly on exchange rates.

In Pakistan, Nigeria, and Indonesia we are now offering preferential foreign exchange (FX) rates making it more cost-effective for students from these countries

Finally, TransferMate has been TX RAMP certified, validating our capabilities in Texas and opening the door to further state accreditation. It’s beneficial for our partners, who can leverage our infrastructure to benefit their clients operating in Texas. The approval solidifies TransferMate’s position as the go-to trusted regulated payments partner.

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New Partnerships

We have announced three new educational partnerships to date. Our new partnership with Enroly will make life easier for students and universities when it comes to paying and tracking tuition fees.

Secondly, we are now fully integrated within the SITS Vision platform, simplifying payments and refunds for international student admissions in the UK and Ireland.

Finally, Intrinsiq, a leading school management solution system, have announced they are partnering with TransferMate to upgrade the international payment capabilities of their software.

Some big partnerships are yet to be announced, and we can’t wait to share them with you soon!

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Awards

TransferMate has been nominated for nine awards in the second half of the year, winning two including ‘Best Spend Management System’ at the 2024 PayTech Awards and ‘International Finance Award’ at the FS Awards. These award wins highlight our dedication to innovation and excellence in the fintech industry.

We were Highly Commended at the Global Fintech Awards for the ‘Digital Banking Award’, shortlisted for ‘Company of the Year’ at the Business & Finance Awards and finalists for the ‘PayTech of the Year’ at the US Fintech awards which take place later this month, so fingers crossed for some more wins.

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19 Events

The team met with potential new clients as well as current as they travelled the globe!

Attending four partner events including ComTec, SAP Fusion Exchange, Intuit Connect and Zycus Horizon 2024.

Industry events were again a massive part of the strategy for H2 with the team attending 16 events including AFP, Money 20/20 USA, ICEF Berlin, Singapore Fintech Festival, ProcureCon, The Class Foundation and Seamless Europe.

Across events to date our team have taken to the stage twice. CEO, Sinead Fitzmaurice spoke at Money 20/20 USA on ‘Reusable Identity and Money Movement’ and our Head of Education, Tom Butler, spoke at ComTec on ‘Next-Gen Refunds and Payment Analytics’.

Well done to all teams involved! We look forward to another busy year of events in 2025.

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Sprintax has enjoyed another exceptional H2 with strong momentum on its latest strategic initiatives!

That includes the recent launch of our new J bundle, designed to streamline the tax-filing process for J visa holders in the US. Our sales team have been busy promoting this product, and the early endorsement we have received to date from partners is endlessly encouraging.

It was a busy and productive conference season for our team on the road, attending prominent industry events, including WYSTC, EIPC Payroll Conference, Alliance for International Exchange, GreenHeart Exchange, NAFSA Vancouver, and Camp Collab.

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It’s also an exciting time for Sprintax Dividends, where the updated V1 flow for Swiss Employee Share Ownership Programs (ESOPs) is scheduled to go live in January. This release is part of Sprintax Dividends' initial rollout, which specifically targets Swiss ESOPs as a key component of the product.

A number of interested parties are currently in discussions regarding this new offering, which is designed to further streamline the dividend withholding tax recovery process for global investors.

Finally, we recently wrapped up an incredible week in New York to celebrate the launch of Sprintax Dividends! This included:

📌 An Evening with Enda Kenny with Digital Irish at NYC Hub | Bank of Ireland

Sprintax CEO Joanna Murphy hosted a fireside chat with Enda Kenny with the picturesque New York City skyline as a backdrop! In the vibrant company of Irish expats, entrepreneurs, and dedicated supporters of the Irish diaspora, this dynamic gathering reflected the strong international network that continually champions Ireland’s innovation, resilience, and influence.

📌 Breakfast Briefing with One To World at NYU Office of Global Services

We also had the pleasure of joining our friends at One To World and NYU for an energizing breakfast session. It was Sprintax VP of Sales, Enda Kelleher’s turn to have an inspiring conversation with the former Taoiseach, discussing the vital role of global connections, community, and education in shaping future leaders.

Between events, the Sprintax Dividends sales team were out meeting prospective clients across BNY, Bank of America to name a few, all eagerly anticipating the launch of our software.

Sprintax Calculus has also seen a strong end to the year, and we are delighted to announce a new partnership with the State of Kansas. We are also thrilled to have successfully rolled out our Zendesk Knowledge Base. This will host videos and help articles to answer some of the most common customer inquiries!

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A busy H2 for Sprintax, wishing everyone a wonderful & restful holiday season as we look forward to what promises to be our biggest year yet for Sprintax in 2025!

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It’s been a promising end to the year for Visa First with positive growth numbers across a number of services!

The team has been with a steady rise in visa applications - demand soared with a 30% increase in Indian visas, a 50% increase in Egypt eVisas, and a 60% increase in Saudi eVisas when compared to H1.

On the partnership front, Visa First proudly welcomed the world-renowned PepsiCo as a new client, adding to our expanding portfolio of global partnerships.

Securing such a well-known partner only strengthens our position as a trusted provider in the visa and travel management space.

Furthermore, we received excellent testimonials from Irish Distillers Pernod Ricard and Travel Department, underscoring Visa First’s commitment to exceptional service. Check out the testimonial with Bairbre Murray from Irish Distillers here!

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These endorsements reflect the high level of client satisfaction and trust that our team works diligently to achieve across each partnership.

Positive feedback from such respected industry leaders not only highlights the quality of our visa services but also reinforces our reputation for reliability and attention to detail. It’s a strong validation of our team's dedication to meeting unique client needs and enhancing the overall experience for our partners.

Excitingly, visa registrations through our online platform rose by 13%, which is a great reflection of our team’s continued dedication to enhancing the user experience.

Roll on 2025!

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As we come towards the end of Q4, we are happy to report that 2024 has been a very productive and successful year for the PTI Returns team.

Let’s start with the most positive news…

It is fantastic to confirm that we have seen a 12% increase in new customer filings in 2024.

And while growth has been noted across the board, we have seen significant gains made in the French market.

This good news comes on the back of a lot of hard work by everyone within the team.

With thanks to the efforts of the marketing staff (particularly our SEO and content team colleagues) we have seen activity on the PTI Returns website increase significantly over the course of the year.

In fact, traffic on our blog alone has increased by 45% in H2 to date and this has been a key tool in driving new leads.

What’s more, Alina Moroianu has been working hard to land new partnerships and we are delighted to note that Tomette Paris have come on-board in recent weeks to work with us within the French market.

The team is now busy preparing for a busy Q1 period in which multiple tax deadlines fall – including Germany, Spain, France and the UK, amongst others.

Over and out for now – we’re all looking forward to embracing the numerous challenges and opportunities that 2025 undoubtedly has in store for Property Tax International.

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Celebrating Success: IDLF Fund 1 Brings Investors, Talent, and Diversity to Ireland

This year marked a significant milestone for IDLF. We successfully closed IDLF Fund 1, our inaugural fund, delivering full returns to our delighted investors. Beyond financial returns, these investors have secured their residency in Ireland, with many now taking steps toward citizenship. Their presence brings a rich diversity of talent and investment, further enriching Ireland’s economic and cultural fabric. We have seen, first hand, how happy these families are in Ireland. We have been invited to their homes and celebrated with them and their new life in Ireland. As a reminder, these are the kind of families that can choose to live anywhere. They are professional, educated and financially self-sufficient. And yet, they rejoice in their inclusion in Irish society and their local communities. They value the warm, friendly people they meet and the sensible, well informed conversations they have. Of surprise to us, maybe, is their delight in the efficiency and effectiveness of the public services they require. “We can’t believe how well it all just works” is a phrase we have heard a few times. It’s a shame we can’t help them with the weather though!

The businesses supported by IDLF Fund 1 have thrived, using the capital to scale operations, create jobs, and contribute to Ireland’s vibrant economy. Their success is a testament to the transformative impact of well-placed investment. Other than the business that have been sold - at much higher valuations than when we financed them - all of the business financed with IDLF Fund 1 wanted us to refinance them with our subsequent funds. This provides considerable reassurance that we are providing appropriate finance in a professional and business friendly manner - exactly as we planned when we established IDLF originally.

Launching IDLF 3: A New Chapter of Investment and Growth in Ireland

As one chapter closes, another begins. We are excited to announce the launch of IDLF 3, welcoming our first cohort of investors. Following in the footsteps of IDLF 1 and 2, this new fund will enable more families to invest in Ireland while empowering businesses across the country. Set to be the largest fund in the IDLF portfolio, IDLF 3 intends to close at over €120 million.  

With this momentum, we look forward to another chapter of shared success and impact, building a brighter future for Ireland and those who choose to invest in its promise.

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Workplace Updates

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Our Most Recent Group Awards

At CluneTech, recognition is not just an external validation—it’s a reflection of the company’s deep-rooted commitment to fostering innovation, inclusivity, and sustainability. Awards are a vital part of our culture, celebrating the achievements of our teams and the positive impact we have on the industries and communities we serve. In H2 2024, CluneTech has once again demonstrated its leadership across multiple domains, with notable accolades in environmental responsibility, human resources, and employee welfare. These recognitions underscore the core values that guide our growth and success, inspiring us to continue pushing the boundaries of what’s possible. Let’s take a closer look at some of the highlights from this year’s awards season.

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WeCan Wins National Award at the 2024 Pakman Awards

Launched just a few months ago in June 2024, CluneTech’s social inclusion and environmental responsibility initiative, WeCan, has already achieved its first major recognition, marking a significant milestone in its commitment to inclusion and sustainability. At the end of October, in a stunning ceremony at The Shelbourne Hotel, Dublin, WeCan was awarded the Best Deposit Return Initiative at the 2024 Pakman Awards.

The Pakman Awards are Ireland’s premier environmental awards, recognizing excellence in recycling and waste management among businesses, community groups, and individuals. Now celebrating their 10th anniversary, the awards spotlight organizations demonstrating outstanding sustainability efforts.

To learn more about the inspiring story behind Terry Clune’s latest initiative, WeCan, check out our H1 Newsletter.

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CluneTech’s Kaylyn Burke awarded Rising Star in HR at the 2024 HR Leadership & Management Awards

Kaylyn Burke, a valued member of our HR team, has been recognized as the "Rising Star in HR" at the prestigious 2024 HR Leadership & Management Awards, at a Gala Awards ceremony held in the Crowne Plaza, Dublin in October. The Awards are vital to promote HR, as they allow innovation and achievement to shine, and the ceremony itself is attended by hundreds of leading industry figures.

Kaylyn, who originally joined CluneTech in 2019, has swiftly become a pivotal force within the HR department. Her commitment to implementing forward-thinking HR strategies has played a critical role in enhancing employee engagement, wellbeing, and onboarding, across the group. The "Rising Star" accolade is a testament to her hard work and passion in driving a positive, people-first culture and we couldn't be prouder to have her on our team.
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CluneTech with three awards from this year’s Career Show Awards

This October, CluneTech was honored with multiple accolades at the prestigious Career Show Awards in Bulgaria, further cementing our reputation as one of the country’s top employers.

Our company was awarded three medals: a Gold Medal in the Work-Life Balance category, a Gold Medal in the Employee Benefits Strategy category, and a Silver Medal in the Best Employer in the Fintech category. These recognitions highlight our commitment to key areas such as feedback-driven decision-making, a culture of recognition, work-life balance, and overall well-being.

Notably, this marks our second consecutive year winning Gold in the Work-Life Balance category, underscoring our strong, supportive culture that empowers employees to thrive both professionally and personally. This achievement follows the introduction of various innovative leave options, including compassionate leave for family members, friends, and pets, as well as additional days for miscarriage and IVF procedures, which provide support to our employees during difficult times.
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CluneTech Cares 2024 Roundup
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Our Corporate Social Responsibility (CSR) program, CluneTech Cares, is built by our people, for our people. Through CluneTech Cares, we strive to make a positive impact by supporting not only our employees and customers but also the communities where we live and work. In 2024, CluneTech Cares focused on three key areas: employee and company-led donations and initiatives, employee volunteering through our CSR Volunteer Day, and our CSR Spotlight of the Month.

Here’s a brief roundup of our activities in 2024!

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CluneTech Cares Q1 Recap


CluneTech Cares Q2 Recap


CluneTech Cares Q3 Recap


CluneTech Cares Q4 Recap


Spotlight Charity of the Month

Our CSR Spotlight of the Month highlights one dedicated charity or cause for our teams to support. During that month, employees globally can participate in a remote or in-person 5k walk, run, swim, or cycle or monthly specific Workvivo challenges. By taking part in our group walks and challenges or by simply sharing a photo on Workvivo, we donate €5 to €20 to that month’s spotlighted charity on your behalf.

By introducing one spotlighted cause each month, we aim to give each charity maximum promotion and engagement within the CluneTech community, helping to raise awareness and funds for the chosen charity.

Don’t forget that to make your donation count you need to post your 5k screenshots in the comments section of our CSR Spotlight Charity of the Month Workvivo Posts.

This year, our CSR Spotlight has included:

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Volunteer Day

As part of our commitment to caring, CluneTech has introduced a Volunteer Day to empower you to give back within your local communities. Since its inception, 210 + employees have used their Volunteer Day, donating their own time and energy to causes that mean the most to them.

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With this we would like to remind you that employees with a minimum of one year of service with CluneTech are eligible to avail of a paid by the company Volunteer Day where they can personally volunteer for one day per calendar year toward a charitable organisation. This day will be considered paid time off but it cannot be carried forward from one year to the next.

Once approved by the line manager, employees must submit their Volunteer Day request by sending an email to tess@clunetech.com, describing the volunteering initiative they are attending and attaching their manager’s approval.

To read the full conditions for using your company-paid Volunteer Day and to see some suggestions and events where you can give back to your local community, head to CluneTech Cares Workvivo Space.

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CluneTech’s Brand New Lounge & Meeting Space


Just before our highly anticipated Summer Party in July, our CEO and Founder, Terry Clune, visited our Varna office to officially open CluneTech’s brand-new Lounge & Meeting Space. During this lively event, Terry had the chance to meet with our Varna team, cut the ribbon to mark the opening, and chat with colleagues from various teams who had come to the office specifically for the occasion.
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The redesign of this new space is part of our group’s recent rebranding efforts and is designed to foster collaboration and innovation across our teams.

To get a closer look at our new office, check out the latest feature on Dev.bg, where Elena Stefanova, our Head of Design and the interior designer behind the project, offers insights into the vision and execution of the space.
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Spanning nearly 500 square meters in the heart of our seaside capital, Varna, CluneTech has opened a modern office space featuring six meeting rooms, an event area, a spacious kitchen with a dining area, a gaming room, and cozy corners for both work and relaxation. The company’s goal is to create a space that fosters creativity, encourages collaboration among teams, and attracts remote colleagues to the office.

Our new space is a natural extension of the rebranding initiative we began in 2021. From the very beginning, our objectives went beyond merely aligning the interior with our new brand and the design of our Kilkenny headquarters. More importantly, we set out to create a space that would meet the core needs of modern teams—such as a presentation room, areas for both individual and team meetings, a contemporary kitchen and dining area, entertainment zones, and dedicated work and relaxation corners.

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Employee-Centered Design

Soundproof meeting rooms, individual workstations, and height-adjustable laptop desks that allow for standing while working are just a few of the features designed with our employees' comfort in mind. The lighting is custom-designed to naturally guide visitors through the various zones of the floor. Even someone unfamiliar with our office can easily navigate the space, thanks to light lines that guide movement through the room.

Bold Colours, Industrial Design, and Biophilia

The blue and orange colour accents from our brand create a bold and striking contrast that complements the industrial design of the space, aligning with trends found in the offices of many tech giants. The industrial style is seamlessly blended with biophilic elements, such as Scandinavian moss panels and decorative plants. The moss provides soundproofing and moisture-absorbing properties, enhancing acoustics while adding comfort and a refreshing natural touch to the space.

A large, illuminated panel featuring a view of Villa Monastero overlooking Lake Como in Italy further enhances the sense of spaciousness in our Lounge & Meeting Space. Although the room is entirely underground, this is hardly noticeable, and the many nature-inspired design elements contribute to a refreshing and revitalizing atmosphere.

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Our Charitable Causes Also Have a Place in the New Space

CluneTech is known for its charitable and volunteer initiatives, as well as the active involvement of our employees in these causes. That’s why it felt completely natural to incorporate one of our favourite causes into the new space.

In addition to recycling bins, we’ve created a designated area for collecting bottle caps for the "I Believe and I Help" campaign, which we’ve supported since its inception nearly ten years ago. To date, the campaign has funded the purchase of 22 medical devices, equipment, and technology, as well as a children’s/neonatal ambulance and the first specialized mobile blood donation unit in Bulgaria. We also collect and donate caps gathered by our employees twice a year.

A Place for Great Coffee, Meetings, and Company Events

We already have remote employees eager to come and work in the new space to break up their routine. The excellent coffee, gaming room, foosball table, board games, and cozy work and relaxation corners all serve as big draws for our colleagues. The space is also perfect for hosting our team’s favourite monthly Great Place to Work events, which can now be held in a specially designed presentation area.

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2024’s Most Popular WeLearn Courses


WeLearn
is our one-stop shop for in-house training. With over 16,000 video courses watched by our employees since the platform's introduction at CluneTech, WeLearn handles all aspects of the learning process - from new hire onboarding to compliance, internal business-specific training, and general bite-sized learning modules.

To give you an overview of some of the courses on the platform, this edition of our newsletter highlights the ten most-watched general bite-sized videos of 2024.
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Effective Time Management

Sometimes knowing which task to focus on at any particular time can be a real challenge.

The Skillshub "Effective Time Management" course explores two key approaches to prioritizing tasks: urgency and importance. By the end of the course, you will know which tasks to address immediately and how to incorporate other important but less urgent tasks into your working week.
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Time Stealers – How Do We Identify Them?

Time stealers operate under a variety of names and may also be referred to as the time wasters, time robbers or time thieves, but either way the name gives you a pretty good idea of what they’re about! The Skillshub "Time Stealers" course looks at self-imposed, boss-imposed and company imposed time stealers. Once the course is complete you will be able to identify which of the three categories you're wasting time in and put together a good strategy to overcome them.
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Left Brain & Right Brain Thinking

People often fall into two ways of working - those who plan and schedule work in, then those that set themselves reminders such as post-it notes. The Skillshub "Left Brain & Right Brain Thinking" course looks at these two types of people and labels them as left brained or right brained, but how do you know which one is which? Once the course is complete you know that good time management is not just about the various of tools and techniques we use during our working day, it's also about our brains work and which part of it we prefer to use.
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How To Use a Time Log to Get More Done

Do you often find yourself saying, "Where did that time go?" The "How to Use a Time Log to Get More Done" course explores how using a time log can help you monitor each task you perform throughout the working day. Once the course is complete, you'll be able to use your time log to adjust your work activities and identify exactly where your precious time is going.
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An Introduction to Emotional Intelligence

Emotional intelligence is the ability to recognize and manage your own emotions, as well as the emotions of others. This course explores ways to improve your overall EQ. By the end of the course, you will be familiar with the three key components related to managing your own emotions, followed by two steps focused on how you relate to the emotions of others.

Emotional intelligence is the ability to recognize and manage your own emotions, as well as the emotions of others. This course explores ways to improve your overall EQ. By the end of the course, you will be familiar with the three key components related to managing your own emotions, followed by two steps focused on how you relate to the emotions of others.
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Formatting in Excel Part 1 & Formatting in Excel Part 2

You can do lots in Excel, sometimes it is just a matter of knowing how. Both of these modules will take you through the basic formatting you can do in Excel to get more from the software.
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Boost Your Social Skills

The Social Skills you need to improve your emotional intelligence revolve around handling others’ emotions effectively. This course looks at how building good relationships and a productive working environment are key to developing these skills. Once the course is complete you will be able to work on your own EQ and see the results by getting the best out of your team.
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Boost Your Self-Motivation

Put simply, self-motivation is the internal drive that pushes you to take action. It’s the ability to accomplish tasks without relying on external factors or the influence of others. The "Boost Your Self-Motivation" course explores strategies for maintaining high self-motivation. By the end of the course, you will understand how motivation is driven by unmet needs, and how it can help you continue developing your EQ through ongoing growth.
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Boost Your Self-Control

Self-control (or self-regulation) is the ability to monitor and manage our emotions, thoughts, and behaviours, adjusting them according to the demands of a situation. The Skillshub "Boost Your Self-Control" course shows you how to understand why you feel a certain way and how to choose the best way to express that emotion or behaviour. By the end of the course, you will understand that being aware of how you feel and consciously choosing how to respond enhances your emotional intelligence and helps you build stronger relationships.
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Have you ever wanted to share your knowledge on a topic you're passionate about? Becoming a Subject Matter Expert on WeLearn is your chance to stand out by sharing professional advice and expertise with others.

At WeLearn, employees can create valuable content and share their knowledge through self-recorded videos, offering a consistent, engaging, and effective way to help others gain new skills.

We encourage any employee who feels they have expertise or experience in a specific area to create specialized content or training for their colleagues. This could range from bite-sized tutorials explaining an Excel function to practical advice that can boost performance and well-being, in-depth business training, or even case studies. Remember: sharing is caring, and it helps everyone improve.
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Is WeLearn available to everyone?

Yes, CluneTech’s Learning Management System is available to all employees. Shortly after you join the company, you will receive an email invitation to activate your account. Alternatively, you can use the following link: https://clunetech.eloomi.com/login

To log in, enter your work email address in the "Username" field. You can set up your password after logging in for the first time.

If you experience any issues, check out Workvivo’s Learning & Development Space or contact the Learning and Development Team at: clunetech_learning_development@clunetech.com

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Pulse Survey - What Has Changed?


Your feedback is crucial in ensuring that people’s needs are considered when shaping our workplace and benefits package. With that in mind, in 2021, CluneTech introduced our quarterly Pulse Surveys as an additional channel for employees globally to share their thoughts on a consistent basis, helping us continue our journey toward becoming a Great Place to Work.


Following the reduction in the frequency of our Pulse Surveys, which we announced this July, we are excited to inform you that, for the first time since its launch, we have also updated the questions in our survey. Going forward, the survey will focus on 12 key engagement drivers:

This is based on a 12-factor engagement model developed in collaboration with organizational psychologists and HR leaders. Its functionality will help us better identify potential focus areas and opportunities. In addition, we have also brought our values – #OneTeam | Passion | Innovation | Respect – to the forefront, asking you to rate your alignment with each value in your day-to-day role.

That being said, we would like to remind you that CluneTech’s Pulse Survey goes live twice a year – in March and September – for a duration of two weeks. This allows you to share how you’re feeling about specific areas, such as career development, the leadership team, communication, and more. The survey is anonymous, and we have no way of identifying you, which ensures that you can share your honest opinion with confidence, whether positive or negative.

Our Pulse Survey is an integral part of our broader engagement strategy. The results from this survey are complemented by our GPTW Focus Groups, the GPTW Trust Index Survey, and other ad-hoc feedback channels. Together, they aim to drive positive change across all areas that impact your employee experience at CluneTech.

Work-Life Balance

CluneTech’s Got Talent

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At CluneTech, our team is as diverse in their hobbies and side activities as they are in their professional expertise. In this article, we shine a spotlight on five of our talented colleagues from different locations, sharing their unique passions and creative pursuits that fuel their lives outside of work. From artistic endeavours to athletic passions, these stories showcase the wide range of talents that make our team truly special.

Mitko Mitev, Support Specialist at TransferMate Education

This summer, our very own Mitko I. Mitev, a TransferMate Education Support Specialist, became a World Champion by winning the Muay Thai World Championship title at the KWU Senshi World Cup for Amateurs. Here’s what Mitko shared about his win and his love for martial arts:

“Before I joined our company, my life goal was to become a UFC fighter. I've competed in nearly every martial art since I was a 10-year-old kid. I’ve been a European champion, a national champion, and this year, I became a world champion. Sports have taught me discipline and self-belief. Not long ago, I suffered a major loss, but now I am fighting to get back to the top rankings and my story to be an inspiring one.”

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Silviya Krasteva, Marketing Data Analyst at Benamic

Our colleague Silviya Krasteva from Benamic is the owner of Library Unbounded, a YouTube channel dedicated to her love of reading. On her channel, Silviya shares monthly reviews, book hauls, reading wrap-ups, and reading challenges, offering valuable insights into book titles from all over the world. With 160 videos so far and over 3.4k followers, it’s a real gem for all book lovers!

Here's what Silviya shares about her passion:

“I've always loved reading, it's been my favourite thing ever since I can remember being a person. And the one thing that's better than disappearing in a good book is gushing about it with someone (or complaining about a bad one). Back in 2022, after moving to a new city, I found myself reading a lot but having nobody to share it with. So, on the advice of the people whom I was constantly annoying with my book talk, I created a YouTube channel (so I could annoy strangers instead). Since then, I have read over 300 books, posted over a 100 videos, and found many new friends.The channel has given me the opportunity to consider my reads on a deeper level, exercise creativity, and more than anything, blather on and on about books to my heart's desire.”
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Evgeniia Sukhopliueva, Sales Executive at Visa First

Zumba isn't just a workout for many—it’s a vibrant, energetic experience that blends fitness with fun. For those who love it, like Evgeniia from our Dublin office, it becomes a weekly ritual of joy, movement, and connection. Here’s how she describes the magic of Zumba in her own words:

Every week, I find myself eagerly counting down to Zumba class—a workout that feels more like a celebration. As soon as the Latin beats kick in, I’m swept into the music, moving to rhythms that feel both freeing and energizing. I’m surrounded by a lively group of people who share my love for this joyful workout, and together, we push each other to let loose and give it our all. Not only does Zumba keep my body active, but it also sharpens my mind, as I focus on each step, each spin, each beat. For me, Zumba isn’t just a hobby; it’s a reminder of how powerful and fun movement can be.
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Veneta Racheva, Auditor at Taxback International
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Veneta Racheva, a member of our Audit Team in Veliko Tarnovo, Bulgaria, has a creative side that extends far beyond her professional work. Her passion for design and hands-on craftsmanship has led her to explore a variety of projects, from fabric accessories to educational toys. Here’s a glimpse into her creative journey and what inspires her:

“As a child, I loved to draw, which led me to decide early on that I wanted to become a designer. Initially, I made clothes for my dolls, and later I applied to a program in Modelling and Clothing Construction, where I was accepted. This marked the beginning of my sewing journey in 4th or 5th grade. Over time, however, I realized that my true passion wasn't in creating clothes, but in making toys and accessories for both children and adults.

In 2015, I accidentally came across a photo of a silent book on the Internet. I had a strong desire to make such a book myself. From then until now I have created about 60-70 books. However, my enthusiasm and desire to implement new ideas did not allow me to limit myself to creating only books. I continued with other similar ideas: educational toys for children, such as cubes and rugs. While playing by unbuttoning and fastening different types of buttons, zippers, buckles and patches, children learn new skills, developing their fine motor skills, and with the help of the different patterns on the fabrics, they learn different colours, animals, fruits, vegetables and shapes. Gradually, I started to make things for older children that help them learn the alphabet and numbers, as well as various accessories for daily life for children and adults. Recently I discovered the world of machine embroidery. The more things I discover and implement in my work, the bigger the wish and motivation are for enriching the horizon of my skills and goals.”



Deirdre Phelan, Senior Channel Marketing Executive at Taxback International


Our long-time colleague, Deirdre Phelan, reflects on her lifelong passion for camogie, a sport that has shaped both her personal journey and her connection to the GAA community. In the following rows, Deirdre shares how the game has not only influenced her character but also deepened her commitment to supporting and celebrating the role of women in sport, while inspiring future generations.

“GAA, and especially camogie, has been a passion of mine since I first picked up a hurl at 6 or 7 years old in my local parish of Danesfort, Kilkenny. Camogie holds a special place for many GAA enthusiasts, drawing them into the rich heritage and dynamic energy of the sport. For those who cherish it, camogie is more than just a game, it's a deep rooted tradition that blends athleticism, teamwork, and community spirit.

The early days of training with friends, learning the fundamentals, transform into years of hard work, dedication and exhilarating matches that shape both character and connections. The fast-paced nature of camogie and the displays of skill and strategy captivate players and fans alike, while the camaraderie and sense of belonging in the GAA community are unmatched.

Over the years, my love for camogie has only deepened, instilling resilience, leadership, and a lasting appreciation for the unity it brings. Playing camogie has also given me a deep appreciation for the growing importance of women in sport, inspiring a new generation of young girls to pick up the hurl and embrace the sport and their potential.

Seeing the legacy of the game continue in Danesfort, connecting people to our local club and Irish culture, fills me with pride and hope for the future of camogie. Whether cheering from the sidelines or participating in training sessions/matches, this shared passion embodies the pride that makes the GAA so beloved and enduring.”
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CluneTech Pics Hall of Fame

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CluneTech Pics is our quarterly photography competition, offering photography enthusiasts a chance to showcase their creativity. Each quarter, we give you the opportunity to win great prizes by submitting your best photos. In addition to the prizes, our winners have their photos featured as the background of Core for the rest of the quarter.

In each newsletter, we spotlight the winners from the past two quarters, giving them a chance to share the story behind their submitted photos. Check out what our latest winners had to say!

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Eoin Dunphy – Taxback International – Q3 Winner

“This picture comes from a very simple story! During the Summer, my wife, daughter, our Golden Retriever (Josh) and myself, were down on Dooks beach, Co. Kerry. It was very early, but there we randomly met a lady with a young child and a Golden Retriever called Fiadh! The two dogs were of the same age and started to play and chase each other into the sea! The lady was under a bit of pressure with her young child, so we offered to bring Fiadh with us on our walk and drop her back to her house which we could see from the beach! We continued down the strand taking great pictures and videos of the dogs sprinting and jumping on the doons and into the sea – they couldn’t have been happier! It was Josh's first holiday romance!” 😊

Svilena Kostadinova – Taxback International - Q4 Winner

“I took this photo of the Devil’s Bridge on a beautiful autumn day this year. The bridge is located in the Rhodope Mountains near Ardino, and it is said that you can see the face of Satan if you look at the waters of the Arda River at noon, when the bridge and its reflection form a circle. Unfortunately, I visited later in the day when the sun was almost hidden behind the hills, but I was lucky enough to still catch some sun rays kissing the yellow leaves of the surrounding trees. I also had to wait quite a while for all the tourists to leave the bridge so I could take the photo exactly as I imagined it. A zip-line is nearby, so I used the time to have fun and “fly” over the river. ☺”


While CluneTech Pics has been running for over two years, we’d like to refresh your memory on the competition process and rules. In our most recent Workvivo article, we’ve shared an overview of how CluneTech Pics works. Make sure to read it, especially if you're planning to participate in any of our upcoming editions.
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Finally, to properly recap the year, we're excited to share the full gallery of winning photos from all past editions of the CluneTech Pics competition. We're sure you'll be amazed by the stunning, professional-quality shots taken by our talented colleagues. If you're curious about the story behind each photo, head to our Newsletter Library, where you can find short interviews with all our winners so far.

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Great Place to Work Events: What You Need to Know


Our Great Place to Work events are a key component of CluneTech’s #OneTeam culture, playing a crucial role in boosting employee engagement across our global workforce. These events provide an invaluable opportunity to connect, network, and build stronger relationships with colleagues from across the organization.

Attending our Great Place to Work events during work hours has been fully approved by our CEOs, who recognize how important these gatherings are for fostering team spirit, supporting employee well-being, and enhancing engagement.

In this edition of CluneTech’s Newsletter, we’ve addressed some frequently asked questions to help you gain a better understanding of our Great Place to Work events.

Can anyone attend our Great Place to Work events?

Yes, there are no restrictions on who can attend. As long as the event is in a location that’s convenient for you and you are a CluneTech employee, we’d be more than happy to have you join us. Please note that preregistration is always required, and due to limited space, registrations are processed on a first-come, first-served basis.

Can I suggest an event?

Of course! As with many other initiatives within the company, our annual Great Place to Work program is based on your suggestions. We rely on your feedback to create a program that appeals to your interests.Our dedicated global Great Place to Work team leads the organization of these events. If you have an idea for our next event, you can always email your suggestion to gptw@clunetech.com or speak with your local Great Place to Work representative.

Do I need to make up the time spent on Great Place to Work events?

While you don’t need to make up the time spent at these events, please note that you will still need your line manager’s approval to attend. This ensures that the needs of your team and operational requirements are considered when scheduling your participation.

This being said, we’re excited to share some of our favourite moments from our Great Place to Work events from H2 2024. Take a look and enjoy the highlights from the past six months!


Art Class in Varna, Bulgaria
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Big Grill Festival in Dublin, Ireland
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Padel & BBQ Afternoon in Kilkenny, Ireland
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Racing Time with our colleagues in Cluj-Napoca, Romania
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Halloween Cooking Event in Varna, Bulgaria
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Spooky Friday in our Dublin Office
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Varna Christmas Party. See the full gallery from the event here.
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Veliko Tarnovo Christmas Party. See the full gallery from the event here.
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Ireland Christmas Party. See the full gallery from the event here
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The Ultimate CluneTech Christmas Playlist
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The holiday season is here, and we’re bringing some festive cheer straight to your ears with The Ultimate CluneTech Christmas Playlist! We’ve gathered the favourite Christmas songs from twelve of our incredible colleagues from around the world, each sharing a track that brings them joy and holiday spirit. Whether you're looking for classics that never fail to make you smile, or new tunes to add to your seasonal rotation, we hope this playlist spreads good vibes and fills your days with warmth and cheer. So grab your headphones, press play, and let the music bring a little extra magic to your Christmas season!

You can find the full list with songs shared by our colleagues Linda Mooney, Geraldine Figueroa, Silviya Krasteva, Nikolena Doncheva, Nilyay Ramadan, Miroslav Todorov, Anita Ichova, Lyubomir Lyubomirov, Liam Grainger, Ciaran Busby, Robbie Dobbyn, Johnny Caldwell below.

Happy Listening! 🎅🎄🎵

Contents

01 Welcome
Benamic
TaxBack
Sprintax
VisaFirst
TransferMate
Taxback International
Immedis
IDLF
02 Company Updates
03 Workplace Updates
Awards
New Benefits
CluneTech Cares
Our ESG Strategy
GPTW Team
04 Work-Life Balance
CluneTech Pics
GPTW Events
Workvivo Spaces
05 Newsletter Library
Contacts

info@clunetech.com

+353 56 778 3400
IDA Business & Technology Park

Kilkenny, R95 ETN5
Ireland

+359 52 686 888
1 Bacho Kiro Str., floor 8
Varna
Bulgaria

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