November 13, 2023

15 Years at CluneTech - Interview with Viktoria Popova

What is your Favorite Thing about Working in CluneTech?

It is quite hard to highlight one thing. Probably the most important for me would be work-life balance. I’ve been with the company for a long time, for a very significant and personal part of my life – my son was only 3 years old when I started my employment, and now he’s an 18-year-old young man! Time flies indeed…

I am very grateful to CluneTech over the years as I have had the chance to enjoy both developing my career and managing my family responsibilities. Because of this, I’ve always felt more efficient and motivated throughout my time here.

What has been your biggest achievement or highlight since joining CluneTech?

I am truly happy that I have been given a chance to lead the Visa First Team! It’s been an amazing journey so far - I’ve met brilliant people, I have developed professionally and personally, and I truly enjoy working with such an international team daily.

This year Visa First is celebrating 20 years in business. Our Varna team and I have visited CluneTech’s Dublin office to meet our colleagues and partners and celebrate this amazing milestone together. Among the many highlights, I think this one is the biggest and the brightest one for me since I started my employment at CluneTech.

What is the biggest change that you have witnessed in your time here?

Probably for everybody in the Group (and in the world!) the biggest change was moving to a remote working model during the challenging COVID times. It was not easy at the beginning, but I am confident to say, that we all have proved that at CluneTech, we are a motivated team that is professional, and delivers the best service to our customers, whether we work from the office or at home.

What is the greatest challenge that you have faced in your time here and how did you overcome it?

My biggest challenge was when Niki Rusev offered me the position of Operations Manager of the Visa First team. I didn’t know much about the business or the team, so naturally everything was new for me, but I was up for the challenge and thankful for this decision. I can’t thank my dear colleagues enough who supported me greatly during the learning process. Together we led Visa First through the challenging COVID times and now we are back in business, stronger than ever!

What has been your favorite task or project to work on?

For the past year or more we have been working on developing a high-tech solution for our clients, for example, Visa First’s online platform for our clients to easily order visa products online, track their applications and keep a record of all visas that they process with Visa First.

Additionally, another favourite task of mine has been working on a brand-new CRM for Visa First employees. This tool will allow us to process a much higher volume of applications and automate more than 50% of current operations. This is turn will enable us to focus more on high priority projects rather than spending additional time on administrative tasks. Our web development team is nearly ready with the final version, and we can’t wait to introduce the new product to our clients.

Do you have advice for someone who is just starting their career in CluneTech?

I would definitely advise to acknowledge and appreciate the advantages of working in a company that is a leader in FinTech industry and is also a workplace with unlimited opportunities for career development.

During my lengthy employment at CluneTech, I’ve always received support from my managers and was encouraged to develop new skills and to step out of my comfort zone to challenge myself.

You can be sure that the great work and talent is always recognized and celebrated at CluneTech, but you should never turn down the opportunity to learn something new, when such is presented by the company.

No matter if you want to develop in sales, marketing, the IT sector, or any other area, I am sure we can offer an exciting role for you to begin and develop your career.


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