May 21, 2024

15 Years at Taxback International - Interview with Joe Healy

At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build along and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with Taxback International's Joe Healy, Chief Growth Officer, who has been on our team for the last 15 years.

What is your favourite thing about working in CluneTech / Taxback International?

There are numerous reasons, but foremost among them is our status as an Irish Company operating globally. I've always taken pride in wearing the Green Jersey of Ireland while abroad with the Irish Cycling Team, and now I have the opportunity to do so while representing CluneTech.

Additionally, I relish the chance to be at the forefront of addressing challenges for our global enterprise clients through our innovative financial technology platforms. It's the very essence of why we're passionate about what we do!

What has been your biggest achievement or highlight since joining CluneTech/ Taxback International?

My biggest highlight since joining has been building relationships and best in class solutions with partners such as SAP Concur and more recently, WTS Global. Our partner channel is awesome, and nothing beats collaborating with like-minded individuals.

What is the biggest change that you have witnessed in your time here?

The transition from solely a service-oriented company to a fintech powerhouse has been the biggest change. Our agility in adapting to the ever-changing landscape has enabled us to develop solutions which will secure our success into the future.

What is the greatest challenge that you have faced in your time here and how did you overcome it?

Undoubtedly, the most formidable obstacle we have faced was the global pandemic. Travel bans hit our business hard, raising concerns about the recovery of business travel.

However, our unified team spirit saw us through. Collaborating with forward-thinking teammates who strive to innovate new solutions has made us even stronger in the post-pandemic era.

What has been your favourite task or project to work on?

Establishing our partnership with SAP Concur 15 years ago was a pivotal moment that set us on the path to dominating the VAT reclaim industry, so it holds a special significance for me.

At that time, we needed to win over the US-based tax team to advance our partnership. After numerous meetings, I succeeded in securing Concur for VAT reclaim and compliance, demonstrating the value and excellence of our service firsthand. This elevated our partnership to the next level.

Our sales team forged strong relationships with the Concur sales team, which generated a phenomenal number of leads year after year. As Concur’s growth trajectory propelled them to become the world's leading Expense Management System provider, our growth mirrored theirs, making us the top VAT reclaim provider globally.

Do you have advice for someone who is just starting their career in CluneTech / Taxback International?

Don’t be confined by any preconceived notions, the opportunities at CluneTech are limitless.

Allow yourself to cultivate ideas and solutions fearlessly, addressing the challenges of business today. Cultivate meaningful relationships with your colleagues, clients, and partners because ultimately, business is about people connecting with people!


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