March 6, 2024

What is it like to work as a Quality Analyst at Taxback International?

Plamenna Zlatanova works at CluneTech's global leader in VAT compliance, reclaim and consultancy, Taxback International.

Plamenna began her journey with CluneTech in October 2002. Over the years, she has held various roles within Taxback and Taxback International, including pivotal roles such as Global Solutions Manager, EU Sales TL and ISO Quality Auditor. After eighteen years in the group, Plamenna left the company to pursue a different path, but it didn’t take long until she realized she wanted to go back to Quality – this time as Quality Analyst, which she says is to an extent similar to her previous role. As soon as Plamenna got her certifications for Quality Assurance, she rejoined our team as a Quality Analyst at Taxback International.

In her current role, Plamenna focuses on designing test cases, tracking issues, and collaborating with different tech teams to ensure all projects at Taxback International progress smoothly, delivering the best possible service to our clients.

To delve deeper into Plamenna's career journey within the group, learn about her typical workday, and discover her favorite employee benefits, check out our career blitz video. If you are looking to develop your skills, contribute to others, and make an impact, we would love to have you on our team. See our career opportunities at


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