April 14, 2022

What's It Like to Work as a Relationship Manager for TransferMate?

As a global organisation containing 9 different companies, all specialising in unique areas, CluneTech has a role to match everyone's skillset. In our new "What's it Like?" series, we're going to be chatting to the amazing people of CluneTech to get a better understanding of what their roles entail.

Shannon Butler, Relationship Manager at TransferMate

This week, we caught up with Shannon Butler who works as a Relationship Manager for TransferMate Education.

TransferMate, a CluneTech company, is a leading, global B2B-payments technology solution, processing billions in international payments from the world's most trusted brands. TransferMate Education, a subsidiary of TransferMate, simplifies the sending and receiving of student fees around the world.

Check out our interview with Shannon below!

Shannon Butler, Relationship Manager at TransferMate.

So Shannon, what does a Relationship Manager do?

As a Relationship Manager is is my responsibility to develop, and retain, new business relationships. I work to understand the needs of our customers and develop plans to address them. As part of this role I work very closely with the Sales Team, sharing up-selling and cross-selling opportunities, promoting high-quality sales, managing the sales account, and more!

What are some of the most important qualities a Relationship Manager needs for their role?

In my opinion, you need strong communication and coordination skills for a role like this. These are absolutely essential for facilitating better relationships with clients and partners.

What drew you to a career as a Relationship Manager for TransferMate?

I really enjoy helping people/clients and making sure they are happy and get the best out of working with TransferMate Education.

I am very passionate about what we do here, and I love showing people what a great solution it is and how it can help them save money.

Could you describe a typical workday?

It is quite a busy day that usually begins with catching up with clients, giving them a call or sending them an email. I'll spend time setting up meetings with clients to provide them with extra training on their account. It is crucial that the client is getting the best out of the service so I'll spend plenty of time answering any questions they may have, and working to resolve any issues they may be having. I'll also update my clients on any new products or updates they may be interested in.

Next, I'll catch up with the Sales Team and together, we'll start gathering information so that we are up to date on every account. We hold regular meetings with the Relationship Management and Sales Team to see how we can better the team and to throw ideas around to see if there is anything we can do to improve our sales efforts and the client experience.

What do you like most about working at TransferMate?

I have been working with TransferMate Education for 4 years now. I really enjoy my job and the work environment. I like that we now have the option to work in the office or at home. This has really helped improve the team's work-life balance.

I have great time for all my work colleagues. They are the best part about working here for me.

There are so many other great things about working with TransferMate Education - the flexibility, the opportunities to fly to other countries for meetings/conferences, benefits such as pension and healthcare, fun work events, gifts, and more!

Fancy a career with us? Check out our open vacancies at www.clunetech.com/careers


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