May 6, 2022

10 Years at Taxback International - Interview with Lisa Dowling

At CluneTech, we have an extensive Milestone Recognition Programme that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with Lisa Dowling, Senior Global Director - Head of Indirect Tax, Advisory and Compliance at Taxback International, who has been on our team for 10 years!

Check out our interview with Lisa below.

What is your favourite thing about working in CluneTech / Taxback International?

My favourite thing is the diversity I have in my day to day role. No two days are ever the same. It keeps things very interesting.

What has been your biggest achievement or highlight since joining CluneTech / Taxback International?

My biggest achievement has been to build and maintain great working relationships with colleagues across all of our internal teams in various countries.

What is the biggest change that you have witnessed in your time here?

In the VAT world, the biggest shift towards automation and digitization is happening now and has been dramatically accelerated due to COVID and the drive to reduce fraud and the VAT Gap. This is bringing about the biggest change in the VAT Compliance landscape that I have witnessed in my time with Taxback International.

What is the greatest challenge that you have faced in your time here and how did you overcome it?

Change is always a challenge. The growth of our Compliance business and our Compliance team over the last 2 years has probably brought the greatest challenge, but has also proven that anything is possible when you work with a great team of people who are all working towards the same goal. To overcome such a challenge its key that you are engaged with your team and that you listen and learn from the experiences of everyone around you.

What has been your favourite task or project to work on?

I have a love/hate relationship with public speaking and presenting. The thoughts of it, in the run up, and the cringe when you look back but at the same time the Elevate programme has probably been my favourite project to work on. There's great energy and fun in producing such an event and it's nice to meet and talk to so many of our clients outside the typical work setting.

Do you have advice for someone who is just starting their career in CluneTech / Taxback International?

Just to be open to the challenges and to change and you'll be amazed at what can be achieved/ There is only one way to eat an elephant; one bit at a time.

Lisa Dowling, Senior Global Director at Taxback International

About Taxback International:

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery and payment for Enterprise and Medium sized businesses worldwide.

Want to join our team? Visit our Careers Page to view our current vacancies and to learn more about the benefits we offer. You can also check out our recent article on the Flexible Working Opportunities available at CluneTech.



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