What's New
at CluneTech

CluneTech is proud to announce its 14th-place ranking in the "Top 100 Best Employers in Bulgaria" for 2025, as recognized by the annual Career Show Index in Bulgaria.

This achievement marks a significant advancement from our 46th position in 2023, reflecting our dedication to continuous improvement. Our success is attributed to several accolades received over the past few years, including Best Employer in Fintech, Work-Life Balance Strategy, and Employee Benefits Strategy.

The Career Show Index honours employers who demonstrate consistent efforts in providing excellent working conditions and enhancing the workplace atmosphere. CluneTech's recognition highlights our successful adaptation to the evolving expectations of the employees.

"We congratulate CluneTech on their success in the 2025 Top 100 Best Employers in Bulgaria ranking! It is an honour for us to highlight employers who have demonstrated successful practices and strategies for employee development and care. We are pleased that through the Bulgarian awards for best employer, we can present innovative, creative, and effective employee care and working conditions improvement projects that would otherwise be unseen by the public. Participation in awards and making it to prestigious rankings is an excellent opportunity to give voice to good examples in the work of a company," shared the organisers.

The "Top 100 Best Employers in Bulgaria" ranking is part of Career Show's annual initiative, which includes the largest career expo in the country and the Career Show Awards, the leading awards for best employer and employer brand. The ranking is based on the awards CluneTech received in this esteemed competition.

The full list of the top 100 employers can be found on the Career Show website.

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Thursday, 26 May, 2022. Kilkenny-based software technology group, CluneTech, has been officially recognised as one of Ireland’s Best Workplaces in Tech for the second consecutive year.

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The tech industry in Ireland employs over 100,000 people and is the second-largest exporter of computer and IT services in the world. Best Workplaces in Tech highlights organisations in the tech sector who are offering an excellent employee experience by building a great culture, and CluneTech – whose portfolio of companies includes Ireland’s latest tech unicorn, TransferMate – is proud to be one of them!

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The accolade was granted after a thorough and independent analysis conducted by Great Place to Work Institute Ireland. The accreditation was introduced in 2021 and the process is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the employee experience.

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Earlier this year, CluneTech was listed as the 20th Best Large Workplace in Ireland, as part of the  Great Place to Work programme  to celebrate organisations that have committed to creating a high-trust organisation. The company has also been recognised as a Best Workplace for Women™, which recognises those organisations that are creating positive and supportive workplaces for women in particular.

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Earlier this week the CSO reported a gender gap in the ICT sector in Ireland, with women accounting for only 32% of workers in the overall sector. CluneTech bucks this trend, with women making up more than 46% of employees in Ireland, and 58% of our total workforce worldwide. This puts the company well ahead of the industry average of 33% overall female representation in global technology firms, as predicted for 2022 by Deloitte Global.

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Speaking about the recognition, CluneTech Founder and CEO, Terry Clune, said:

“As a group of global software technology companies, this recognition is very important to us. I want to thank our employees, in Ireland and worldwide, who embody our culture and our shared values. Our people are at the heart of everything we do, and we’re proud to be named as one of Ireland’s Best Workplaces in Tech as well as a Best Workplace for Women™. Our aim is to continuously improve our culture and working environment in support of all our employees.”

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Rachael O’Shea, Head of Employee Experience at CluneTech also commented:

“At CluneTech, we’re on a journey to provide our people with the best possible employee experience, whatever that looks like for them. Our employees play a pivotal role in shaping our #OneTeam culture and it’s their feedback that drives change within our organisation. With that in mind, we’re absolutely delighted to be recognised as Best Workplace in Tech and this accreditation is a welcome reminder that we’re heading in the right direction!”

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Cathal Divilly, CEO at Great Place to Work Ireland, says

‍“The organisations awarded as Ireland’s Best Workplaces in Tech in 2022 do not believe they are a perfect workplace (there is no such thing) but they are committed to improving their workplace culture to help maximise their talent retention, attract the best talent and create an outstanding employee experience. All of these workplaces have committed to using the Great Place to Work framework to support and improve their workplace culture and also to enhance and grow their employer brand.

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About Great Place to Work:

Great Place to Work (www.greatplacetowork.ie) is the global authority on high-trust, high-performance workplace cultures. Through assessment tools, consultancy services, and certification programmes, Great Place to Work recognises Best Workplaces™ across the world in a series of national lists. Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognise truly outstanding workplace cultures. Follow Great Place to Work at www.greatplacetowork.ie and on Twitter at @GPTW_Ireland

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About CluneTech:

CluneTech is a suite of software technology companies providing cutting-edge solutions that simplify global business. Our technology streamlines business processes such as digital sales, global payroll, tax compliance, global VAT & cross-border payments, making business better for our customers worldwide.

Established in 1996 by entrepreneur Terry Clune, CluneTech is headquartered in Ireland with a footprint across four continents, and does business in more than 100 countries on a daily basis. The group has offices in 21 countries, and over 1,500 employees globally. The group encompasses TransferMate, Immedis, Taxback International, Taxback.com, Sprintax, Visa First, Benamic and Gradguide.  

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For more information, contact:

Fiona MacCarthy

Group Head of Communications, CluneTech

Tel: +353879314131

Email: fiona.maccarthy@clunetech.com

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Tuesday, November 22nd. The Ambassador of Ireland to Bulgaria, Martina Feeney visited CluneTech’s Varna office in Bulgaria on Tuesday, November 22nd, marking her second visit to the company this year, following an earlier visit to the Veliko Tarnovo office. Ambassador Feeney met representatives from across the CluneTech group of companies in Varna, which is the biggest office of the Irish software technology group in Bulgaria.

At the meeting, senior managers from different divisions of CluneTech shared the latest achievements of their businesses with the Ambassador. Our guest was curious to understand how the pandemic changed the workplace and to learn more about our most recent employee benefits and company culture improvements, which has contributed to CluneTech being listed as one of Bulgaria’s top 100 employers. Ambassador Feeney and the CluneTech managers discussed the importance of attracting and retaining the best talent, as well as our long-term CSR partnership with organizations like Karin Dom in Varna.

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Following her visit to Varna, Ambassador Feeney said:

“I’m really impressed by the incredible teams that I met in both Varna and Veliko Tarnovo’s offices this year. All of the people at CluneTech seem to be really passionate about what they do. I have no doubt that putting people at the center of the business, something that CluneTech is dedicated to doing for its over 21 years of presence in Bulgaria, is essential to being successful. I`m looking forward to continuing our partnership and supporting you.

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Ekaterina Hristova, HR Manager of CluneTech in Bulgaria, added:

“We were delighted to host Ambassador Feeney, who was curious to learn more about our businesses, but also about our company culture and the people who work here. Ambassador Feeney is open to supporting us in every possible way and to strengthening the relations between the business and the authorities in the country, as we plan to increase our workforce here.”

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Ambassador’s Feeney first visit to our Veliko Tarnovo office

During her first working trip in the country after the removal of the Covid restrictions, Ambassador Feeney visited our office in Veliko Tarnovo. There she spoke to Chris Henry, Zhana Zhivkova, Desislava Chervenkova, Desislava Teneva, and Tsvetanka Ivanova, who are all senior managers in the group. Back in June, when they met, our managers told her more about TransferMate entering a massive growth phase and becoming the first Irish tech unicorn represented in Bulgaria, as well as the recruitment plans of other CluneTech companies such as Immedis and Taxback.com who are also recruiting in the country.

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About CluneTech

CluneTech is the biggest Irish employer in Bulgaria and has been represented in the country for over 21 years. Its office in Varna is the biggest in Bulgaria, employing nearly 800 people in the fields of Finance, Software Development, Customer Service, Marketing, and many more.

About Ambassador Martina Feeney

Ambassador Feeney took up her position as Ambassador of Ireland to Bulgaria in October 2020. The pandemic limited her ability to meet people and host the usual events that are traditional for the Irish embassy in Bulgaria. This year saw the Ambassador’s first visits to both Veliko Tarnovo and Varna since the removal of the Covid-19 restrictions in the country this spring and we were delighted to host her. We look forward to the next visit from the Ambassador to our Bulgarian operations.

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On Friday, June 3, the Ambassador of Ireland to Bulgaria, Martina Feeney, visited CluneTech’s Veliko Tarnovo office while on a working visit to the city.  

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Ambassador of Ireland to Bulgaria

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During her visit, Ambassador Feeney met several representatives from CluneTech, which is the biggest Irish employer in Bulgaria. The software technology group has been represented in Bulgaria for over 21 years. Its office in Veliko Tarnovo is the second biggest office in the country, after the company’s Varna location, and for the past 10 years it has been a major employer in Veliko Tarnovo, currently employing nearly 150 people in the fields of Finance, Software Development and Customer Service.

Left to right: Chris Henry, Zhana Zhivkova, Desislava Chervenkova, Desislava Teneva, Ambassador Martina Feeney, Tsvetanka Ivanova

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At the meeting, managers from different divisions of the group told the Ambassador more about the latest achievements of the group, amongst which is the most recent $70M investment round conducted by TransferMate, a CluneTech company, which brings TransferMate to a valuation of $1BN, with $130M of total funding. TransferMate, which is entering a massive growth phase and has become the first Irish tech unicorn represented in Bulgaria, is seeking to increase the number of its employees in Bulgaria and globally, while other CluneTech companies such as Immedis and Taxback.com are also recruiting in the country.

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Following her visit to the Veliko Tarnovo office, Mrs. Martina Feeney said:

“I’m really delighted to meet such an incredible team in Veliko Tarnovo and I`m looking forward to my next visit to the company’s offices in Varna.”

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Tsvetanka Ivanova, CluneTech HR & Office Manager in Veliko Tarnovo, added:

“We were excited to welcome the Irish Ambassador to our office and to tell her more about our work and the opportunities and challenges for our business in Bulgaria. Ambassador Feeney is ready to assist us and to help us continue to build relations between the business and the authorities in the country, as we look to grow our workforce here.”

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Ambassador Feeney took up her position as Ambassador of Ireland to Bulgaria in October 2020. The pandemic limited her ability to meet people and host the usual events that are traditional for the Irish embassy in Bulgaria. This was the Ambassador’s first visit to Veliko Tarnovo since the removal of the Covid-19 restrictions in the country this spring and we were delighted to host her. We look forward to further visits from the Ambassador to our other Bulgarian operations.

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Monday, 19th February 2024. Kilkenny-headquartered software technology group, CluneTech, has been recognised at the 2024 b2b Media Employer Branding Awards at a Gala Awards ceremony held in the Astoria Garden Hotel, Sofia last Friday.

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Now in its seventh year, the b2b Media Employer Branding Awards celebrate the achievements of the HR and Communications departments of companies that are focusing on creating a positive employee experience and driving talent development. The awards are vital for promoting best practice in HR and employer branding, as they enable Bulgaria’s leading employers to showcase the unique and innovative ways in which they are creating industry leading cultures for their people.

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This is CluneTech’s sixth year participating in these awards. At a captivating ceremony in Bulgaria’s capital city, Sofia, Kristina Ilieva and Niya Boncheva from CluneTech’s Marketing & Communications Team accepted two awards on behalf of the company.

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CluneTech were thrilled to be recognised in two categories:

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Our Management of New Employees award goes for the company’s enhanced onboarding process, which features a Workvivo New Hires Space, a series of step-by-step guidance emails for candidates and new starters, and the implementation of a brand-new e-signature solution for all employee-related documents which has reduced the paper usage by 30,000 sheets annually in Bulgaria alone.

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CluneTech were also awarded in the category Employer Branding Idea for their CSR Spotlight Charity of the Month initiative which resulted in a significant amount of donations for a wide range of charitable causes in the past year. CluneTech’s Spotlight Charity of the month is fully driven by their employees across the globe, who actively participated by sharing photos of their physical activities on their internal communications platform, Workvivo, over the past year.  For every employee who participated in the initiative, CluneTech donated between €5 and €50 to selected charities and causes each month. The initiative is part of the company’s global CSR Programme, CluneTech Cares, which sees the company support the charities and causes their employees hold dearest to their hearts.

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Following the recognition, Ekaterina Hristova, HR Manager for CluneTech in Bulgaria, said:

“We are truly over the moon to have won the Management of New Employees Award and we are proud that the progress we made in improving our onboarding process in the last year has not gone unnoticed. This recognition is a huge team effort by both our HR and Communications teams, and represents our commitment to creating a top-notch experience throughout the whole employee journey with CluneTech.”

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Kristina Ilieva, Marketing and Communications Specialist at CluneTech’s Team added:

“Our people are the driving force behind all the amazing changes in our workplace. It is their feedback and participation that continues to shape our CSR and Great Place to Work programmes, and our overall #OneTeam culture. There is no doubt that each one of us plays a fundamental role in making CluneTech a great place to work and recognitions like this prove we are on the right track.”

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Learn more about CluneTech’s career opportunities and our amazing #OneTeam culture here.

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6th October 2023, Bulgaria. This September, Kilkenny-based software technology group and Bulgaria’s largest Irish employer – CluneTech, was awarded “Fintech Employer of the Year” at the Career Show Awards – a leading career event that recognizes innovation in employee management and employer branding.

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The award ceremony took place in Arena Sofia on the 5th of October, as part of Bulgaria’s biggest career expo, where our HR Manager, Ekaterina Hristova, and our Marketing and Communications Specialist Kristina Ilieva, got on the stage to accept the accolade on behalf of CluneTech.

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In addition, CluneTech also received a Gold Medal in the Work-Life Balance Category in recognition of our re-imagined employee experience, greater workplace flexibility and the various types of leave we provide, and a Bronze Medal in the Employee Recognition Strategy Category for our revamped Milestone Recognition Program, our #OneTeam Awards and a host of other initiatives that aim to create a culture of recognition and employee satisfaction.

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Founder Simona Harizanova shared:

“We would like to congratulate CluneTech for its achievement at the Career Show Awards to date. This is an incredibly valuable recognition that celebrates the great professionalism, hard work, and dedication of the best employers in the country. We are delighted to observe how employers and workforce management in Bulgaria develop

throughout the years and we can all see that the achievements, following the employers’ improved processes and initiatives, are astonishing.”

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Ekaterina Hristova, HR Manager in Bulgaria added:

“This year marks CluneTech's best achievement in the Career Show Awards to date. This is something we’re incredibly proud of, especially given that the competition has gotten tougher year on year! The recognition is a reflection not only of our improved benefits package and approach to flexibility, but also of our commitment to creating a working environment where people feel valued for their individual skills and contributions, and where they are supported to reach their full potential.”

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About Career Show Awards

Career Show Awards were established to celebrate the achievements of Bulgaria’s leading employers, recognizing those who have demonstrated exceptional innovation in employee management and employer branding in this constantly evolving and highly competitive sector. This year, over 100 local and international companies were evaluated by professionals from different fields, such as Manyu Moravenov Ph. D MRICS, CEO of the Bulgarian Stock Exchange, Former President of Bulgaria – Rossen Plevneliev, well-known psychologist Ani Vladimirova, and many more.

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About CluneTech

The Career Show accolade directly coincides with CluneTech’s twenty-second anniversary on the map of Bulgaria’s leading employers and is a culmination of more than two decades of continuous growth and innovation, turning CluneTech into one of the well-known employers on the local scene. In Bulgaria alone, CluneTech employs nearly 900 finance, tech, marketing, and customer service specialists, who support our global businesses.

Established in 1996 by entrepreneur Terry Clune, CluneTech is a suite of software technology companies, comprising of tech unicorn TransferMate, Taxback, Taxback International, Sprintax, Visa First and Benamic. Immedis, a leading global payroll platform, which was recently acquired by UKG in one of Ireland’s largest technology deals.

CluneTech is currently hiring across all functions, particularly Finance, Development, Compliance, Marketing and Operations.

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At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with Viktoria Kurteva, Front End Developer at Sprintax. She has been on our team for the last 5 years.

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What is your favourite thing about working in CluneTech / Sprintax?

My favorite thing about working in CluneTech is the team I work with. We’ve built a strong and open way of communicating, with a lot of mutual understanding and trust. Everyone is approachable, open to questions, and always willing to help when needed. Beyond the professional environment, I’ve also had the chance to build meaningful connections and friendships that extend outside of work, which makes the experience even more valuable.

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What has been your biggest achievement or highlight since joining CluneTech / Sprintax?

‍Having been with CluneTech for five years, my biggest achievement has been my professional growth within the company. I joined shortly after graduating, and through continuous learning and commitment, I was able to demonstrate my potential and take on increasing responsibility. This journey eventually led to the opportunity to step into a Team Lead role, which I see as both a personal milestone and a reflection of the trust and support I’ve received along the way.

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What is the biggest change that you have witnessed inyour time here?

‍The biggest change I’ve witnessed is the growth and evolution of the team I’m part of. When I joined, the team consisted of just three people, and today it has grown to twelve. Along with this growth came new dynamics, stronger collaboration, and a more structured way of working together. It’s been interesting to see how the team has evolved while maintaining open communication and a supportive environment.

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What is the greatest challenge that you have faced inyour time here and how did you overcome it?

‍One of the greatest challenges I’ve faced has been growing both professionally and personally. From the very beginning, it required stepping outside my comfort zone to communicate with more experienced colleagues, ask questions, and actively learn.

Over time, I needed to take on more responsibility and make decisions on my own, which was initially intimidating. Today, many of the things that once felt challenging are now part of my everyday work.

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What has been your favourite project to work on?

I’ve really enjoyed projects where I could both contribute technically and support the team’s growth. Working on challenging front-end tasks while also helping colleagues solve problems, share knowledge, and improve collaboration has been very rewarding. I particularly value opportunities where I can learn new approaches and see how our work positively impacts the product and the team.

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Do you have advice for someone who is just starting their career in CluneTech / Sprintax?

My advice would be not to be afraid to reach out to your colleagues and communicate openly in the workflow. Ask questions whenever you have them, seek feedback, and don’t hesitate to share your ideas or suggestions. Make the most of your time, stay curious, and take every opportunity to learn as much as you can from those around you.

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At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with TransferMate's Financial Crime Subject Matter Expert, Nelda Montalvo who has been on our team for the last 2 years.
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What is your favorite thing about working in CluneTech / TransferMate?
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I love that every day is different. I get to work on interesting cases and learn something new all the time. Plus, the teamwork here is great! Everyone is so willing to help out.
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What has been your biggest achievement or highlight since joining CluneTech / TransferMate?
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Moving into the Financial Crime Subject Matter Expert role has been a big highlight for me. It’s been really rewarding to grow in this area and work on some challenging investigations.
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Who or what has inspired you the most during your time here?
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Definitely the people I work with. There’s so much experience and knowledge in the team, and everyone is so open to sharing what they know.
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What is the biggest change that you have witnessed in your time here?
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I’d say the way our processes and systems have evolved. It’s great to see how we’re improving all the time, especially in how we handle financial crime risks.
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What is the greatest challenge that you have faced in your time here and how did you overcome it?
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Some of the complex cases I’ve worked on were definitely challenging, especially when quick decisions were needed. I just focused on staying calm, asking the right questions, and working closely with the team. 
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What has been your favorite project to work on?
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I’ve enjoyed the investigations where I could really dig into unusual activity and spot patterns. It’s challenging work, but it’s really satisfying.
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Do you have advice for someone who is just starting their career in CluneTech / TransferMate?
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Be curious and don’t be afraid to ask questions and take every chance to learn from the people around you.
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At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with CluneTech's Head of Design, Elena Stefanova who has been on our team for the last 15 years.
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What is your favorite thing about working in CluneTech?
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The opportunity to work in an international environment and meet people from different cultures.

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What has been your biggest achievement or highlight since joining CluneTech?
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One life-changing achievement was the opportunity to upskill from a graphic designer to a motion designer, using After Effects. It had been a childhood dream of mine to create motion graphics and animations. However, my biggest overall achievement within the company has been progressing through every career stage—from junior designer to Head of Design.

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What is the biggest change that you have witnessed in your time here?
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Relocating the office from Tsar Simeon to Bacho Kiro and changing the company name to CluneTech.

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What is the greatest challenge that you have faced in your time here and how did you overcome it?
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Without a doubt, it was the renovation of the new Lounge and Meeting Space in the basement (formerly the Martini Bar)—from the interior design concept to full realization. It required countless hours of research into commercial space requirements, including layout planning, lighting, safety, and dimension regulations, along with completing a six-month Interior Design course at SoftUni. It was a huge commitment for everyone involved, sometimes exceeding 10 hours of work per day, seven days a week.

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What has been your favorite project to work on?
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Creating videos with Zory for company parties— the videos on the Brick Port walls in recent years and the CluneTech event videos from previous years.

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Do you have advice for someone who is just starting their career in CluneTech?
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The company offers great opportunities for career growth and job security—be wise and make the most of them.

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As a global organisation containing 9 different companies, all specialising in unique areas, CluneTech has a role to match everyone's skillset. In our new "What's it Like?" series, we're going to be chatting to the amazing people of CluneTech to get a better understanding of what their roles entail.

Shannon Butler, Relationship Manager at TransferMate

This week, we caught up with Shannon Butler who works as a Relationship Manager for TransferMate Education.

TransferMate, a CluneTech company, is a leading, global B2B-payments technology solution, processing billions in international payments from the world's most trusted brands. TransferMate Education, a subsidiary of TransferMate, simplifies the sending and receiving of student fees around the world.

Check out our interview with Shannon below!

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So Shannon, what does a Relationship Manager do?

As a Relationship Manager is is my responsibility to develop, and retain, new business relationships. I work to understand the needs of our customers and develop plans to address them. As part of this role I work very closely with the Sales Team, sharing up-selling and cross-selling opportunities, promoting high-quality sales, managing the sales account, and more!

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What are some of the most important qualities a Relationship Manager needs for their role?

In my opinion, you need strong communication and coordination skills for a role like this. These are absolutely essential for facilitating better relationships with clients and partners.

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What drew you to a career as a Relationship Manager for TransferMate?

I really enjoy helping people/clients and making sure they are happy and get the best out of working with TransferMate Education.

I am very passionate about what we do here, and I love showing people what a great solution it is and how it can help them save money.

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Could you describe a typical workday?

It is quite a busy day that usually begins with catching up with clients, giving them a call or sending them an email. I'll spend time setting up meetings with clients to provide them with extra training on their account. It is crucial that the client is getting the best out of the service so I'll spend plenty of time answering any questions they may have, and working to resolve any issues they may be having. I'll also update my clients on any new products or updates they may be interested in.

Next, I'll catch up with the Sales Team and together, we'll start gathering information so that we are up to date on every account. We hold regular meetings with the Relationship Management and Sales Team to see how we can better the team and to throw ideas around to see if there is anything we can do to improve our sales efforts and the client experience.

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What do you like most about working at TransferMate?

I have been working with TransferMate Education for 4 years now. I really enjoy my job and the work environment. I like that we now have the option to work in the office or at home. This has really helped improve the team's work-life balance.

I have great time for all my work colleagues. They are the best part about working here for me.

There are so many other great things about working with TransferMate Education - the flexibility, the opportunities to fly to other countries for meetings/conferences, benefits such as pension and healthcare, fun work events, gifts, and more!

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Fancy a career with us? Check out our open vacancies at www.clunetech.com/careers

As a global organisation containing 9 different companies, all specialising in unique areas, CluneTech has a role to match everyone's skillset. In our new "What's it Like?" series, we're going to be chatting to the amazing people of CluneTech to get a better understanding of what their roles entail.

This week, we caught up with Anna Fitzpatrick who works as a Sales Executive for Sprintax.

‍Sprintax is a US non-resident tax prep solution for international students, scholars & working professionals. Check out our interview with Anna below!

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So Anna, What does a Sales Executive at Sprintax do?

As you’ll see from my ‘typical workday’, a Sales Executive at Sprintax is involved in a wide range of different things. Firstly from the sales side, I focus on profiling leads and reaching out to those leads with the hope of securing meetings. The next stage of the sales cycle is to present our products to prospective partners. Everything leads to the final stage which is closing the deal and welcoming the partner on board. Once the deal closes, then it’s all about account management, nurturing relationships with our partners and providing the highest level of customer service to our partners.

It’s also not just sales!  We also have the tax webinar and education side of things where we present nonresident tax information to nonresidents, schools and institutions across the US and worldwide. As a sales executive, I would also work on various presentations and slide decks for our sessions, conferences and events. There is not only one string to our bow, you never know what you might end up working on one day to the next. Safe to say, a day in the life of a Sales Executive is never boring!

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What are the most important qualities a Sales Executive needs for their role?

 There are a lot of skills/qualities that would be important for a sales executive such as good communication, efficient time management and organization, attention to detail, ability to multitask and patience. It is also important to have commercial focus alongside a strong customer focus - the list goes on! We also focus on nurturing the numbers at Sprintax. If we have schools that say no or they don’t want to move forward at this time, we keep them in the loop with any useful resources, tax information or Sprintax updates that they might be interested in and this technique overtime generally results in the schools coming back to us down the line and ultimately winning back business. Perseverance is key!

What drew you to a career in Sales?

A couple of things thatI was drawn to on the sales side is the fast pace nature of sales, working alongside a team towards a common goal and the excitement of closing deals. On the Sprintax sales side, I was also drawn to how the sales executive could look at handling the entire sales process, supported by the rest of the team, from profiling leads, reaching out, securing a meeting, presenting our products on sales calls, closing the deal and then acting as an account manager for the partner. It make the sales process very rewarding!

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Could you describe your typical workday?

Everyday is generally different which is one of the best parts about this job. I’ll usually go to visit my horse either before or after work, a nice way to start or end the day!

In the morning, I will generally catch up on emails that came through on US time overnight, scheduling replies to go out in US time. I might also spend sometime working on presentations and planning any reach outs or follow ups for the day ahead before the US wakes up.

I’ll usually try to break up the day with a lunchtime walk.

In the afternoon/evening, calls will generally kick off once US time kicks in. I could have a renewal call, a new business call on Tax Prep or Calculus. At the moment we’re in full swing with US tax season, so we’ll generally have open tax webinars taking place for nonresidents as well as exclusive school tax webinars. We also host webinars on the school/institution side for their staff, so we could have something like that taking place on a typical day too! We’ll generally have some internal calls or catch ups too, like our weekly sales catch up call.

What do you like the most about working at Sprintax?

First and foremost it has to be the team! We’re lucky to have the team that we do. Everyone is eager to help each other and work together to achieve our common goal. We are a very close knit team and everyone on the team is a pleasure to work with. Secondly, I like how every day is different, as you can see from the ‘typical workday’. It helps to keep you on your toes and keeps things exciting. I enjoy seeing our products evolve, with our team constantly working to add to the product and satisfy our partner needs. It’s great working with people from all across the US and the world. The pandemic had put a halt to all of our in person conferences and events, but its exciting to see all of that returning this year.

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Would you like to be a part of our team? Visit www.clunetech.com/careers and view our wide range of opportunities today!

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Stanko Kolev works as a Product Owner at CluneTech’s global B2B payments technology leader, and one of Ireland’s most recent fintech unicorns, TransferMate.

Stanko joined our team two and a half years ago, deep-diving into the full development cycle of Global Accounts – one of TransferMate’s most successful products, where he works closely with developers, quality assurance specialists, various operations departments, as well as the stakeholders and the customers of the company.

To learn more about Stanko's career journey within the group, his typical workday, as well as his advice on how to become a Product Owner, check out our career blitz video.

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If you are looking to develop your skills, contribute to others, and make an impact, we would love to have you on our team. See our career opportunities at clunetech.com/careers

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Our CSR Programme - CluneTech Cares, is a fantastic representation of what we are - a team of truly caring individuals giving our best to support and add value, not only to our customers, but also to the communities in which we operate. CluneTech Cares is employee-led and has three key pillars: Wellness, Culture & Community, and Sustainability. It has been a busy quarter so make sure to check out some of our latest activities below.

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Fast Heroes 112 Educational Programme 

‍FAST Heroes is an award-winning educational initiative supported by the World Stroke Organization that aims to raise awareness of stroke symptoms and the need for speedy action. It leverages children’s amazing enthusiasm for learning and sharing, encouraging the spread of knowledge to the rest of their family, particularly to their grandparents. The campaign offers educational resources to inspire learning in Kindergartens and Primary schools, to facilitate the transfer of that knowledge to families at home. 

2022 is the first year CluneTech has taken part in this project by donating over €2,000 which will allow the program’s ambassadors to roll out the FAST Heroes educational campaign for the first time in Varna, Bulgaria.

On World Stroke Day on October 29th FAST Heroes presented to our teams. The presentation further increased awareness and CluneTech employees were also given the opportunity to nominate a school of their choice who would be enrolled in the program. Following a public vote, the “Geo Milev” School, nominated by Iliyana Stefanova from the Irish Accounts Team in Bulgaria, was selected to be the first school in Varna that will take part in the FAST Heroes 112 campaign. 

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Black and Whites GAA Club

CluneTech recently made a donation to help support the Blacks and Whites GAA club from Skeoughvosteen who successfully won the Kilkenny Junior Hurling Championship (1-17 to 0-17) against Windgap in UPMC Nowlan Park on Sunday, 23rd October. This was a huge achievement for the rural club and we were extremely proud to have had the opportunity to support them in their victory. Well done to all involved on this amazing win, from everyone here at CluneTech!

A special mention for CluneTech employee Emma Doyle’s nephew, Seanán Doyle who was part of the winning lineup. Some of our team will remember Seanán from his transition year work experience a few years back. 

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Children’s Health Foundation Temple Street

We were absolutely delighted to present Temple Street hospital with a donation towards their Speech and Language Department in November. Having a sick baby is understandably very stressful for families and parents don’t always get the opportunity to have a ‘normal’ parenting experience when their baby is sick. Because of this, Temple Street introduced some time on the ward for a daily ‘Baby Readathon’ where parents are encouraged to read to their baby and have some quality time together, aside from when their child is being treated.

CluneTech’s donation was dedicated towards the purchase of some much needed books for babies in Temple Street’s neonatal wards that will last 3-6 years, for babies diagnosed with Trachea-oesophageal fistula (TOF) and Oesophageal Atresia (OA).

We were so honoured to support such an amazing cause and to highlight the wonderful work Children's Health Foundation and Temple Street do so well.

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Giving Tuesday

Giving Tuesday is a day that encourages people to give back in whatever ways they can. For this year's Giving Tuesday, we were honored to support three amazing charities who work incredibly hard to make a positive difference within their communities and beyond. We were delighted to have the opportunity to make a donation to each of these causes to mark this global generosity movement.

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Take a look at our three charities below that we chose to celebrate our #GivingTuesday with this year:

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Coalition for the Homeless - Through CluneTech Cares, we were honored to make a donation to Coalition for the Homeless in New York City. Enda Kelleher, VP of Sprintax, volunteers in their soup kitchen every week and brings the amazing work that they do to our attention. The Coalition’s Grand Central Food Program (GCFP) was founded in 1985, the day after a homeless woman died of starvation in Grand Central Terminal. Since then, the program has grown to become the largest mobile soup kitchen in America. Each night, their vans deliver between 800 and 1,200 healthy meals of hot stew, bread, fresh fruit, and juice or milk — as well as coats, hats, gloves and blankets in the colder weather — to those struggling to survive rough on the streets at 25 stops around the city.

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One To World - Established in 1977, One To World was founded by a group of foreign student advisers committed to building bridges between international students on campus and the broader New York community. This work quickly grew into a set of programs aimed at creating strong international relationships through intercultural awareness and understanding by creating multiple opportunities where people can come together face-to-face and share their perspectives, experiences, and lives.

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Cultural Vistas - Founded in 1963, Cultural Vistas has grown into the leading exchange organization of its kind. The organization focuses on providing professional experience – now helping more than 6,000 students, professionals, and emerging world leaders to make the world a better, more peaceful, and collaborative place each year.

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Volunteering at CluneTech

Introduced in 2021, our CSR Volunteer Day empowers each employee to give back to the charities and causes closest to them. Since the inception of Volunteer Day 58 CluneTech employees have contributed to causes which they find meaningful, and this number keeps growing. See what some of them shared with us about their experience:

International Volunteer Day 2022

The United Nations Volunteers Programme (UNV) coordinates International Volunteer Day on the 5th of December every year. We wanted to give thanks to our team for standing by others and supporting causes they truly care about. This work makes an incredible difference and creates a better future for everyone involved.

In recognition and appreciation of the tireless work of our CluneTech volunteers, we created this short interview with our colleagues who agreed to be involved and asked them to tell us about their volunteering stories and experiences.

Svetla Arsova and the ‘For You’ Workshops 

“I used my volunteer day yesterday and took part in the workshops that the association 'За Теб' ('For You') is organizing. Every week young people in disadvantaged situations are gathering for creative activities. They welcomed me open-heartedly in their community and we spent the time coloring and decorating cones, making hearts and apples out of wool and chatting about whatever comes to mind. I really appreciate having this opportunity and I would love to join them again next year!!”

Svetla Arsova, Business Intelligence & DA Specialist, Immedis 

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Georgi Stanchev and Rumyana Hristova at ‘I Believe and Help’ Varna 

This October, our very own Georgi Stanchev and Rumyana Hristova  brought 43 kg of plastic caps for the initiative ‘I believe and help’ in Varna, Bulgaria. Not only are the plastic caps going to be recycled, but the money collected from the initiative will be used for buying vital medical equipment and ambulances for children. 

“I believe and help” is a well-known Bulgarian initiative which is run biannually - once in the spring, and once in the autumn. It promotes plastic caps collection and recycling as a way to gather funds for buying vital medical equipment for children’s hospitals while also supporting the planet and recycling tons of plastic each year. Well Done Georgi and Rumyana! 

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Brendan Coughlan, Emma Doyle, Ian Hayes and Gareth McLaughlin volunteering at Saplings Special School, Goresbridge, Kilkenny.

During October, local volunteers gathered together for a DIY SOS project in aid of the Saplings School in Goresbridge, for some much-needed improvements.

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Saplings helps to support parents and their children with disabilities, giving them a space that is safe and compassionate to their needs; however, their biggest problem was that the spaces they had weren't fit for purpose.

Our volunteers Ian Hayes, Brendan Coughlan, Emma Doyle and Gareth McLoughlin gave their time to help with five projects that were undertaken on the day. 

Together, they tackled Sapling’s outdoor classroom and their sensory area, which was previously just a parking lot and outdoor storage area respectively. Both of which were totally unsuitable for the children and their care.

Take a look at what Brendan Coughlan, Head of Process Re-engineering at TransferMate had to say about their volunteer day with Saplings:

“A big thank you to CluneTech for the CSR Day that enabled us to give back to our local community. We believe we made a big difference in the lives of the children and their caretakers, who can now let the kids explore and use all the space available to them.

The funds for the whole project were raised by local Paulstown resident, Julia Purcell by getting a team to cycle the Paris to Nice Charity ride for donations, read more here: https://sportforbusiness.com/sigmar-take-to-saddle-for-saplings/”

Well done to Ian Hayes for his work with Saplings and bringing this amazing initiative to all of our attention. Thank you also to Brendan, Emma and Gareth for putting their volunteer day to great use and for the incredible difference they have all made towards these children's lives.

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Saving Clogh Village with Mark Hender

In Q4, Mark Hender from Immedis went on a mission to save the Clogh village in north Kilkenny from becoming another statistic of derelict villages in Ireland. 

To support the last remaining pub in the village and to help raise funds and restore the large Christmas tree in the center of the village, Mark organized a pub quiz and raffle. As part of #CluneTechCares, we matched all donations raised by our employees and covered 10 euro cost for employees participating in the quiz.

“Myself and few other members of Clogh Village in north Kilkenny are determined to help Clogh become an active community once again and not be another statistic of derelict villages of Ireland. A precursor to this was the community pulling together to save the last remaining pub which has only thrived under new community ownership and we believe we can do even more as a community by providing more amenities and celebrations in the coming years.

We are onto the next ventures of making Clogh a real place to visit, which is to restore a Christmas theme around the village. We have big ideas but because we are very low on time (and even lower on money), we are aiming to achieve phase 1 of the Christmas project this year which is to restore a large Christmas tree in the center of the village and decorated with lights and remembrance slips of paper of people we would like to remember.”, Mark shared about his project. 

Following the incredibly successful event, Mark thanked everyone for their support: 

“I just want to say a big thank you to everyone who donated and partook in the fundraiser for my village which I posted. It was an incredibly successful night which will bring some extra Christmas cheer this year. A big thank you to Aislinn Brennan and CluneTech Cares for firstly allowing me advertise but then to also match donations <3. It's amazing to be surrounded by such considerate people!!”

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June 11th 2024, Varna, Bulgaria. CluneTech’s annual donation to Karin Dom will support their social enterprise, providing jobs for two mothers of children on the autism spectrum who use Karin Dom’s services in Varna, Bulgaria. Our donation ensures that the salaries and social contributions of these mothers are covered for six months, allowing them to continue working at Karin Dom while being close to their children and addressing the challenges of raising children with special needs.

Petya and Zhivka work in Karin Dom’s social enterprise while their sons attend Montessori groups and therapeutic swimming lessons. Initially, both mothers started as volunteers, seeking distraction from the challenges they faced while raising their children. As Karin Dom’s social enterprise formalized, they were invited to become employed.

Petya shares her experience:

"Eight years ago, I first stepped into Karin Dom for my son's initial assessment. I was anxious, scared, and didn't know what to expect. My son began attending therapies, and I joined the Parent Group. I was in denial about his Autism, but the group helped me recover and smile again. Volunteering kept me from constantly thinking about the difficulties, giving me satisfaction. I love helping, feeling good, and being useful. When the social enterprise was established, we started working there, and now I feel even more fulfilled. Karin Dom is where I found support, understanding, empathy, and guidance on how to cope with Mitaka's condition. Having a vocation is very valuable, and I am glad to be part of the Karin Dom team!"

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"Today, Petya and Zhivka craft toys for Karin Dom’s Christmas and Martenitsi campaigns, which are sold to support therapeutic programs for children with special needs.  “Handmade products require a lot of attention, skill, and time to prepare but Petya and Zhivka are continuously developing and are no longer afraid to tackle the sewing machine.”, our partners from Karin Dom shared.

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About CluneTech Cares. CluneTech’s CSR programme was established in September 2007 in response to a tragic flooding disaster in Tsar Kaloyan, Bulgaria. Deeply saddened by the news, our Bulgarian employees decided to help and within 48 hours, they had rallied together and organised 3.5 tonnes of food and 12,000 liters of water for the village. After this event, we formalised our CSR activity to give it a global reach, ensuring to support each of the communities in which we operate. Today we’re proud to have a CSR Programme that is created by our people, for our people.

Karin Dom is a Bulgarian non-profit organization founded in 1996 by hereditary diplomat and philanthropist Ivan Stancioff. 28 years on, Karin Dom is an organization with a leading role in providing professional services for children with special needs and their families. Set in the beautiful city of Varna, Bulgaria, Karin Dom's new building which opened in September 2022, gives children with special needs from the Northeast of Bulgaria access to vital therapy that helps them to grow in strength and confidence.

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At CluneTech, collaboration and recognition aren’t just buzzwords, they are the foundation of our culture. Nowhere is this more evident than in our OneTeam Awards, a signature recognition program that honours the spirit of unity, innovation, and excellence that drives our success.

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A Legacy of Recognition: From Employee of the Quarter to OneTeam Awards

Over 12 years ago, CluneTech launched an initiative to spotlight outstanding individual contributions through what was then known as Employee of the Quarter. As our company evolved, so too did our approach to recognition. In 2019, inspired by employee feedback, the program was reimagined and relaunched as the OneTeam Awards.

This transformation reflected more than just a name change — it marked a deeper commitment to recognising the collective effort that fuels our business.

Today, the OneTeam Awards take place twice a year, giving employees across the globe the opportunity to nominate a colleague whose contributions reflect one of our core values: Innovation, OneTeam, Passion, and Respect. These nominations reinforce our ongoing commitment to living these values in our everyday work.

The OneTeam Awards celebrate not only individual achievements but also the teamwork, creativity, camaraderie, and mutual respect that are essential to our culture and continued growth.

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Creating Moments That Matter

From lively in-office celebrations to heartfelt doorstep award deliveries during remote work, the OneTeam Awards have become a meaningful tradition filled with unforgettable moments. These celebrations strengthen the bonds between colleagues, highlighting the impact of each individual’s work, and reinforcing the values that make CluneTech a unique and inspiring place to be.

As our HR Manager in Bulgaria, Ekaterina Hristova, puts it:

“The OneTeam Awards represent more than just recognition, they show our people that what they do truly matters. These awards are a part of our company’s DNA. They celebrate our shared success and remind us that together, we are stronger.”

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Recognition Beyond the OneTeam Awards

While the OneTeam Awards are a standout celebration of collaboration and excellence, they’re just one part of CluneTech’s broader commitment to recognising our people. We offer a wide range of recognition initiatives that celebrate contributions both big and small, across all levels of the organisation:

• Milestone Recognition Programme – Honouring the dedication of our long-serving team members.

• Global Employee of the Year Awards – Celebrating individuals whose impact and performance have stood out over the year.

• Workvivo Shout-Outs – Enabling real-time, peer-to-peer recognition for everyday efforts and achievements, both within and across teams.

• Celebrating Personal and Professional Highlights – From birthday cards and new baby gifts to congratulatory hampers for passing exams, we take pride in acknowledging life’s special moments and supporting our employees in all their successes.

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A Culture Built on Recognition and Unity

At CluneTech, recognition is more than a program — it’s a reflection of who we are. The OneTeam Awards, along with our wider recognition initiatives, demonstrate our commitment to valuing every individual and celebrating the spirit of teamwork that drives our success. As we continue to grow and evolve, we remain dedicated to fostering a culture where people feel seen, appreciated, and inspired — because when we celebrate each other, we thrive together.

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At CluneTech we are extremely passionate about the development of our people and understand the significance of the role a manager has to play in an employee’s development. With that in mind, we wanted to put together a useful guide that would empower and help our managerial staff to be the best manager that they can be. And who better to help us put together such a guide than our employees?

We asked our staff to nominate their manager and state three qualities that make them an Amazing Manager. The response was fantastic with 20 different managerial qualities being suggested. We then took the 6 most suggested qualities and expanded on them to create the ‘CluneTech Guide to Being an Amazing Manager’ which you can read below:

6 of the Most Important Managerial Qualities

1) Supportive

The managerial quality that our people value most is being ‘Supportive’. A manager can be supportive in many ways, whether it is ensuring that their team are aware that they can come to them should they need help, or by displaying encouragement, helping them to realise their potential, and showing appreciation for a job well done. Emotional Intelligence is a vital characteristic of a supportive manager. Having the awareness to recognize when something is troubling a member of your team or if they are in danger of becoming burnt out or disengaged is vital. The likes of LinkedIn Learning and Udemy offer some great courses on Emotional Intelligence should you wish to learn more about this important soft skill.

2) Approachable

Our staff feel that being “Approachable” is the next most important characteristic for a manager. Approachability is imperative to forging a strong bond with your team. Having an approachable manager relaxes staff, allowing them to work to the best of their ability. Additionally, it increases their willingness to share new ideas as they know their manager is open to suggestions. Lacking in approachability will make it difficult to know what is going on with your team. Being approachable and building a good rapport with your team will encourage them to come to you with issues, updates, and information, more frequently, ensuring that you stay in the loop. This article by Forbes includes a great section on “How to Show Approachability”.

Our employees appreciate that open door policy!

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3) Leading by Example

As a manager, your team are looking to you for guidance. By leading by example you are able to create a picture of what’s possible. Here are some ways you can effectively lead by example;

Take Responsibility –Show that you are not above taking responsibility for when something doesn’t go to plan. Be proactive and get to work on correcting and bettering the situation.

Resolve Conflict Quickly – Conflict resolution is one of the most important skills a manager can have. Demonstrate that skill and put out any fires within your team quickly so that they don’t get out of control. By doing this you will set a good example and encourage your team to be proactive and quickly settle disputes between themselves.

Be Persistent – Another trait of strong leadership is the ability to remain steadfast in the face of adversity. Set an example for your team by dealing with issues in a proactive and constructive manner.

For more information on the benefit of Leading by Example and how to do it, check out this article by Indeed – 8 Ways to Lead by Example in the Workplace.

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4) Reliable

Our employees also identified being “Reliable” as an important characteristic for a manager to possess. A manager in charge of a team must be dependable. This involves being accessible to your staff, completing tasks as promised, and assisting your team as needed. Reliability is essential for building trust as it affords your team greater peace of mind, ultimately allowing for stronger relationships to be built and greater results to be delivered. Check out this blog post by Great Place to Work on “The Crucial Role of Reliable and Trustworthy Managers During a Crisis”.

5) Motivating

There are a multitude of reasons as to why being a good motivator is essential when managing a team of people. Some of the advantages of a motivated team include; Increased Efficiency, Better Communication, Reduced Absenteeism and Turnover, Development of Leaders, and much more.

Don’t worry, you don’t have to suddenly become a Ted Talk caliber motivational speaker... Here are “9 Super Effective Ways to Motivate your Team” by Inc. to get your started.

6) Clear Communication

The last valuable managerial characteristic, as identified by CluneTech employees, that we’ll discuss here in detail is “Clear Communication”. Building effective communication skills as a manager provides significant short and long-term benefits for your company and team. For example, a good communicator may inspire your team to accomplish more with better results and fewer misunderstandings. Take a look at this piece by Professional Development covering “Communication Skills for Managers”.

The importance of being a good listener also must not be understated when it comes to communication. By being a good listener a manager can not only secure new insights, ideas, and perspectives that will help their team to grow, but also maintain harmony and motivation among team members and ensure that they are a great people manager.

So there you have it, six of the most important managerial qualities as suggested by our employees. CluneTech is all about brilliant people and innovative technology, with the dynamic between our management and non-management staff being crucial to our success.

Do you have the qualities necessary to lead a team of CluneTech employees? Or do you want to work under an amazing management team that will help you to realise your potential. Whatever stage of your career you’re at, CluneTech may have the role for you. Visit www.clunetech.com/careers and explore our amazing opportunities today.

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The Kilkenny-headquartered company today announced improvements across a range of leaves to support their people

Wednesday, 22 November 2023. Kilkenny-based software technology group, CluneTech, has today announced improvements across a range of leave types to support their people during the more difficult times they may face in life.

The changes announced today cover three key areas: compassionate leave, miscarriage and pregnancy loss leave, and IVF and pregnancy support leave. The announcement marks another significant step in CluneTech’s commitment to caring for, and supporting their people, and the additional leaves are available to all of the company’s 1,200 employees globally.

Compassionate leave, which is available from day one of employment, has been significantly increased, with the company now offering 4 weeks paid leave for the loss of a spouse or child. Employees can also avail of 5 days and 3 days paid leave for the loss of an immediate or non-immediate family member respectively.

For the first time in the company’s history, they are also recognising the important role that pets play in their employees’ lives, particularly as many people avail of CluneTech’s flexible working offering and choose to work from home. With this in mind, a dedicated Pet Compassionate Leave has been introduced where employees can avail of up to 2days paid leave for the loss of a beloved pet.

The new policy also includes extended paid leave of five days for those impacted by pregnancy loss when this occurs prior to 24weeks, as after this the company’s paid maternity leave applies. In addition, where an employee’s partner has experienced pregnancy loss, they are now covered in the policy and can avail of the full five days paid leave.

Access to, and support during fertility treatment is a key focus of CluneTech, who earlier this year announced their support of The I Want a Baby Foundation in Bulgaria. Employees based in Ireland can already avail of best-in-class fertility care as part of the company’s health cover with Laya Healthcare. Previously, employees could avail of up to 3 days paid leave for IVF and pregnancy support. This has now been increased to 5 days paid leave and extended to the partner of a person undergoing IVF / pregnancy support.

The improvements announced today are part of an already extensive benefits package which includes Lifework Days ̶ an additional half day’s leave per quarter where employees can get their life jobs done without having to use their hard-earned annual leave, flexible working ̶ including remote and hybrid working, an award-winning Milestone Recognition Programme which rewards those who choose to grow their career with CluneTech, and much more. Last month, CluneTech were awarded Overall Excellence in HR at the 2023 HR Leadership &Management Awards for their innovative approach to flexibility.

Speaking about the leave enhancements, Terry Clune, CEO, CluneTech said: “CluneTech Cares about our people and their wellbeing and today’s announcement further strengthens our commitment to supporting them through the more difficult times they may face in life. Our people are at the heart of everything we do and as their employer, it’s our goal to ensure they feel supported and cared for, so that they can reach their full potential.”

Rachael Quinlan, Head of Employee Experience, CluneTech said: “We are really honoured to share these remarkable improvements with our global team. While these leave types tend to be the ones that we hope our people will never have to avail of, we hope that they take some comfort in knowing that our aim is to minimise their worries during challenging times. As always, these changes have been introduced as a direct result of employee feedback and we will continue to use their voice to drive change and to ensure that we truly are a great place to work.”

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