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At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with CluneTech's Payment Authoriser, Louise Coleman who has been on our team for the last 25 years.

Favourite thing about working in CluneTech
#OneTeam - working in shared services allows you to work with people from each entity. This in turn leads to versatility where no two days are the same!

What has been your biggest achievement or highlight since joining CluneTech?
Reaching 25 years 😊

Who has inspired you the most during your time here?
The commitment and consistency of the leadership team, in particular Terry, who demonstrates exceptional innovation and leadership which has led to the incredible growth of the company. From winning the EY Entrepreneur of the year to the Outstanding Achievement Award at the national Fintech Awards 2025, just reflects the drive and continued ambition to grow and expand the business. There are also many employees in both Ireland and Bulgaria who have been with the group for many years, which is a testament to the culture and leadership that have been developed.

What is the biggest change that you have witnessed in your time here?
Expansion! When I started in Eden Quay, in a small office, there was approx. 20 people working on Taxback or ESS Tax Refunds as it was known back then. To have witnessed and been involved in many aspects of the business over the years, and see it grow to the incredible Group it is today, has been amazing.

Also the move from Dublin to Kilkenny was a pretty big change back in 2003!

What has been the greatest challenge that you have faced in your time here and how did you overcome it?
The move to remote working during Covid – to no longer be in the office environment with daily support of team around you and adapt to working more individually. During this time, lockdown in particular, lead to a sense of guilt for working and not spending time with a 2 year old who was home all day, or a sense of guilt for spending time with my 2 year old and not being at the desk. It took some time to get the balance right but once things settled down, it became the best possible outcome and hard to imagine a full week in the office now!

What has been your favourite project to work on?
I have been involved in Company Secretarial role for the group for a number of years, and have really enjoyed getting more involved in this space. Having had the opportunity to complete a course with Law Society of Ireland recently, it has provided a comprehensive understanding of the company law framework and key corporate governance, which has been great to apply to everyday company secretarial tasks.

Do you have any advice for someone who is just starting their career in CluneTech?
Embrace change – there have been numerous changes over the years and while they may appear challenging at the beginning, from my experience, most change is for the better in the long run.

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CluneTech is celebrating a major milestone - 25 years since opening its first international office in Varna, Bulgaria, marking the beginning of its global journey.

What started as a small team in Varna in 2001 has grown into one of CluneTech’s largest and most important global hubs. Today, the company operates across 20 countries, continuing to expand its international footprint.

To mark the occasion, CluneTech hosted a special celebration in Varna, bringing colleagues together to recognise the local team and honour those who have been part of the journey since the very beginning.

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Reflecting on the milestone, CluneTech Founder and CEO Terry Clune said:

“The 26th April marks 25 years since we established our office in Varna, Bulgaria — an incredibly important milestone for CluneTech. That step marked the beginning of our international journey and played a key role in shaping the global business we are today. I want to sincerely thank everyone, past and present, who has been part of that journey. Your contribution has played a key part in building CluneTech and the success we have achieved together as one team.”

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Today, CluneTech employs nearly 800 people across Bulgaria, with more than 500 based in Varna. The team plays a critical role across the group, supporting the operations and software development of TransferMate, Fintua, Sprintax and Benamic, alongside key functions including finance, customer support, marketing and administration. The strength of the Bulgarian team is also reflected in its longevity, with more than 54% of employees having been with the company for over five years - well above industry averages.

Just days ahead of the anniversary, CluneTech reached another significant milestone, achieving its highest-ever ranking in Career Show’s Top 100 Best Employers in Bulgaria, placing 12th - up from 46th in 2023. The company was also recognised as “Best Employer in Fintech” for the third consecutive year.

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As CluneTech looks to the future, it remains committed to investing in its people, supporting employee wellbeing and development, and continuing to make a positive impact in the communities where it operates.

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Wednesday, 22 April 2026. CluneTech has reached a new milestone in Bulgaria, achieving its highest position to date in the Career Show Index. The company now ranks 12th in the Top 100 Best Employers in Bulgaria, reflecting its continued focus on building a strong and supportive workplace.

This latest recognition marks another step forward in CluneTech’s steady progression in recent years, moving from 46th place in 2023, to 26th in 2024, and 14th in 2025, before reaching its current position. The result follows a successful showing at the Career Show Awards in October 2025, where CluneTech received three gold awards, alongside two individual recognitions for Albena Pashova, Global Indirect Tax Recovery Manager and Nikolena Doncheva, Recruitment Specialist from our team.

CluneTech’s position in the Career Show Index is driven by multiple recognitions received over the past three years, including:

• Best Employer in Fintech for three consecutive years  

• Best Employee Recognition Strategy  

• Best Office Environment for the company’s renovated Lounge & Meeting Space in Bulgaria  

These awards reflect a continued investment in employee experience, workplace culture, and creating an environment where people can thrive - both professionally and personally.

About the Career Show Index

The Top 100 Best Employers in Bulgaria ranking is part of Career Show’s annual initiative, which also includes one of the country’s leading employer branding competitions and its largest career expo. The index evaluates companies based on awards received over a three-year period, recognising organisations that demonstrate consistent performance in areas such as talent development, employee engagement, and workplace environment.

A 25-Year Journey in Bulgaria and Beyond

This recognition comes as CluneTech marks 25 years since establishing its presence in Bulgaria, representing a quarter-century of continuous growth and innovation. Over that time, the company has become a well-established and trusted employer on the local market.

Founded in 1996 by entrepreneur Terry Clune, CluneTech is a suite of software technology companies, including TransferMate, Sprintax, Fintua, and Benamic. Today, the organisation employs over 800 professionals in Bulgaria and more than 1,200 globally, across finance, technology, marketing, and customer support roles, all contributing to the success of its international operations.

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Friday, February 6th 2026. CluneTech was proud to celebrate the achievements of Kilkenny’s emerging young talent as it hosted the Kilkenny GAA and Camogie Academy Awards at its Kilkenny HQ on January 27th and 28^th. Held over two evenings, the awards recognised the dedication and commitment of theU16 Kilkenny GAA hurling and football squads, alongside the U15 Kilkenny Camogie Academy and Development squads.
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Over both evenings, a small number of players from hurling, football and camogie were also selected for the Driver of Excellence Awards, recognising individuals who demonstrated outstanding commitment, leadership and determination throughout the season, both on and off the pitch. Players were joined by their families, coaches and mentors to mark an important milestone in their development journey.
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Special guest speakers across the two nights included CluneTech’s Derek Lyng for hurling, Christy Walsh for football and Aoife Prendergast for camogie. Each shared valuable insights and encouragement with the young athletes as they continue their progression within the academy pathways.

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CluneTech has been the main sponsor of both the Kilkenny GAA Academy (Na Cait Óga) and the Kilkenny Camogie Academy since 2024, under a three-year partnership supporting more than 500 players across both pathways. The sponsorship helps fund essential operational and player-welfare costs, including transport, equipment, nutrition and medical supports, ensuring a high-performance environment can be sustained for young athletes across the county.
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Terry Clune, Founder and CEO of CluneTech, said:

“We were delighted to host the Kilkenny GAA and Camogie Academy Awards at our Kilkenny HQ and to celebrate the hard work and commitment shown by these young players throughout their academy journey. CluneTech is proud to support both academies and to play a role in developing the next generation of Kilkenny athletes. We would like to thank the coaches, mentors, parents and all involved for the dedication they continue to show year after year.”
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This sponsorship forms part of CluneTech’s award-winning CSR programme, CluneTech Cares. Established in 2007 and created by its people, for its people, the programme supports charities and causes worldwide while having a strong local impact in Kilkenny and in the communities where CluneTech operates.
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Speaking at the event, Sean Kelly, Kilkenny GAA Performance Lead, said:

“The Academy Awards are an important point in the development pathway, giving us an opportunity to recognise the work and commitment shown by our players throughout the year. For our U16 hurlers and footballers, this marks a key stage as they continue to progress within the Kilkenny system, building strong habits around preparation, discipline and performance.

Nights like this reflect the high standards being set across the academy and the collective effort of players, coaches and families in supporting long-term development both on and off the pitch.”
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Tommy Farrell, Kilkenny Camogie Development Officer, added:

“This was a really special evening for Kilkenny Camogie, bringing players, families and coaches together to celebrate the progress made by our U15 academy and development squads. It’s important to take time to acknowledge the enjoyment, confidence and personal growth that comes from being part of the academy journey.

The awards night captured the positive atmosphere around the programme and highlighted the strong sense of community that supports our young players as they continue to develop and enjoy the game.”
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PJ Kenny, Chairman of Kilkenny GAA, said:

“The Academy Awards are an important occasion in the underage calendar, giving young players the opportunity to be recognised for their commitment and effort throughout the year. It is a proud moment for players, families and coaches, and a reminder of the standards being developed within the Kilkenny academy pathway.”
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Theresa Aylward, Kilkenny Camogie Chairperson, added:

“Kilkenny Camogie is delighted with our partnership with CluneTech, as we share many common values, standards and a strong sense of identity. Their support allows us to continue developing and supporting our young camogie players, and occasions like the Academy Awards are an important opportunity to recognise their progress and encourage them as they work to reach their potential within Kilkenny’s high-performance environment.”

The two awards evenings reflected the strength of the partnership between CluneTech, Kilkenny GAA and Kilkenny Camogie, and a shared commitment to providing young players with a supportive and high-quality development environment. As the academy programmes continue to grow, the focus remains on nurturing talent, building character and ensuring that young athletes across the county are given every opportunity to reach their potential both on and off the pitch.
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For more information, please contact:

Lauren Cleere, CluneTech, lauren.cleere@clunetech.com  

Mary Morgan, Kilkenny GAA PRO, pro.kilkenny@gaa.ie

Aoife Lanigan, Kilkenny Camogie PRO, pro.kilkenny@camogie.ie

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On Thursday, February 5th, CluneTech was delighted to welcome the Ambassador of Ireland to Bulgaria, Catherine Bannon, and her team to our Varna office. The visit marked Ambassador Bannon’s first official engagement in Varna since assuming her role and created a valuable opportunity for open and meaningful conversation with colleagues from across CluneTech.

The meeting took place in the context of Ireland’s upcoming Presidency of the Council of the European Union (1 July – 31 December 2026) and highlighted the importance of strengthening collaboration between Irish institutions and Irish-founded businesses operating in Bulgaria.

During the visit, the Irish Embassy team learned more about the businesses across CluneTech and the work being done in different areas, including operations, technology, product, and regional growth. Discussions focused on opportunities to further expand Irish investment in Bulgaria, as well as on the role companies like CluneTech play in driving sustainable business growth and creating positive, supportive working environments in both Varna and the wider country.

Ambassador Bannon met with CluneTech managers representing businesses across the group, including Ekaterina Hristova, HR Manager for Bulgaria; Encho Yordanov, Business Operations Manager at Sprintax; Sasha Boyanova, Tech Manager at TransferMate Global Payments; Vesselina Marinova, Head of Operations and Senior Product Manager at Fintua; and Daniela Atanasova, Senior Operations Manager at Benamic.

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The visit reinforced the value of ongoing collaboration, and CluneTech looks forward to continuing to build strong relationships with the Irish Embassy and its technology and operations teams here in Bulgaria.

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Thursday, 25th September, 2025. WeCan, an initiative by CluneTech, has been awarded Community Programme of the Year at the 2025 Sustainable Business Impact Awards, hosted by Chambers Ireland in Dublin on Wednesday, September 24th.
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This honour represents a proud milestone for CluneTech and shines a national spotlight on WeCan’s mission to blend social inclusion with environmental responsibility. Since its launch in March 2024, the initiative has created meaningful employment opportunities for adults with intellectual disabilities. By leveraging Ireland’s Deposit Return Scheme, it has also made a significant environmental impact, collecting over 374,000 bottles and cans, diverting 830kg of waste each week, and saving 8,300kg of CO₂
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Commenting on the award, Terry Clune, CEO and Founder of CluneTech, said:

“Being awarded Community Programme of the Year at the 2025 Sustainable Business Impact Awards is a tremendous honour and a testament to the positive impact of WeCan. Since its launch, the initiative has not only helped protect the environment but has also empowered adults with intellectual disabilities to gain meaningful employment. I want to sincerely thank our team, our exclusive partners at SOS Kilkenny, and the many businesses who have supported WeCan. I am excited about WeCan’s potential to grow and create even more opportunities for our communities in the years ahead.”

John McCarthy, WeCan Project Lead, added:

“We are absolutely delighted to receive this award for Best Community Programme. At its core, WeCan is about people. It is about using the Deposit Return Scheme not only to recycle bottles and cans but to create opportunities for adults with intellectual disabilities to grow in confidence, independence and connection. We see this every day in participants like Adam, Jamie and Ross whose pride and friendships have flourished since joining. This award belongs to them, to our community and to everyone who has supported WeCan.”

The Sustainable Business Impact Awards are Ireland’s foremost celebration of CSR and sustainability, recognising companies that demonstrate leadership in creating positive change across community, workplace, marketplace, and environment. CluneTech’s success in the Community Programme category highlights the impact of WeCan in fostering inclusion while driving climate action.
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Since its launch, WeCan has also won the Pakman Award for Best Deposit Return Scheme Initiative, chosen ahead of leading industry names such as Coca-Cola and Lidl, and was invited by Re-Turn to present at Bord Bia Bloom, where it featured on the Sustainability Stage as an example of how the Deposit Return Scheme can deliver both environmental and social impact.
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WeCan works closely with the Work4Life Employment Support team from SOS Kilkenny CLG, a not-for-profit organisation supporting individuals with intellectual disabilities and autism. This collaboration ensures participants are supported in their workplace journey, reflecting CluneTech’s commitment to building a more inclusive society while protecting the environment.
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About the Sustainable Business Impact Awards
The Sustainable Business Impact Awards, organised annually by Chambers Ireland, are Ireland’s leading awards for sustainable development and CSR. The Awards recognise the meaningful and high-quality work by companies through different award categories, including Environment, Charity, Volunteering, Community, Workplace, and Communication, Sustainable Impact by a Small or Medium Sized Business, and Diversity, Inclusion and Equity.
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About WeCan
WeCan is a not-for-profit initiative that creates meaningful employment opportunities for adults with intellectual disabilities, enabling them to contribute to their communities while positively impacting the environment
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About CluneTech
CluneTech is a suite of software technology companies providing cutting-edge solutions that simplify global business. Our technology streamlines business processes such as digital sales, global payroll, tax compliance, global VAT & cross-border payments, making business better for our customers worldwide.

Established in 1996 by entrepreneur Terry Clune, CluneTech is headquartered in Ireland with a footprint across four continents and does business in more than 100 countries on a daily basis. The group has offices in 21 countries, and over 1,200 employees globally. The group encompasses TransferMate, Fintua, Sprintax, Benamic, among others. Immedis, a leading global payroll platform, was acquired by UKG in June 2023, in one of Ireland’s largest technology deals.

CluneTech has been recognised as one of Ireland’s best workplaces for ten consecutive years by Great Place to Work®, the global authority on workplace culture.
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For more information, please contact:
Lauren Cleere, Marketing and Communications Manager, CluneTech

Lauren.Cleere@clunetech.com

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At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with TransferMate's Stephanie Kelly, Controls Analyst who has been on our team for the last 5 years.

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What is your favourite thing about working in CluneTech / TransferMate?

From a day-to-day aspect I love the fact that no day is the same. Some tasks are set in stone so you know they need to be done, but mostly, my days vary depending on what queries or requests come in so each day is different. I can confirm that even after 5 years, every day is still a school day. Then in a more general sense, having worked in this industry for quite some time now I can really appreciate all the benefits CluneTech has for us employees. The Great Place to Work Team play an absolute blinder and for me, it’s the likes of the Milestone Recognition Program, the life workdays, the Toy Show Boxes etc. that really make TransferMate a great team to be apart of.

What has been your biggest achievement or highlight since joining CluneTech / TransferMate?

I would say my biggest highlight and/or achievement was moving departments relatively seamlessly. I started in TransferMate in Treasury back in 2018. I learned loads, met great people, built good, solid business relationships and saw the company (and no. of payments!) grow massively! In late 2021 I moved roles to what is now the Operational Control Team. The move went so well. Everything I learned in Treasury has stood to me in my new role. The guys in Ops Control were so welcoming and I was able to hit the ground running. I am still learning so much, our team is growing and so are our tasks. Each day brings something new so it keeps me on my toes and it’s been really good to see a different side of things.

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What is the biggest change that you have witnessed in your time here?

100% working from home! I happened to be on maternity leave when Covid-19 started and I remember being at home thinking how on earth were the guys going to manage it. When I came back from maternity leave I was pleasantly surprised at how smoothly the whole process was running, it was amazing really!

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What is the greatest challenge that you have faced in your time here and how did you overcome it?

Honestly it’s probably the volume of work that can feel challenging at times – be that the number of payments or the number of requests and queries. But luckily I think I’m one of those people that works best under pressure. I make my list, put my head down and get through what I can as efficiently as possible, but I don’t rush it – do it once and do it right! Communication is key and I will always keep my team and managers in the loop if there’s a lot going on. That way, we can make a plan together to get things done.

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What has been your favourite task or project to work on?

My favourite task has been looking after the bank access requests that come in. I actually meet a lot of new people doing this. I'm also always happy to hop on a call with new starters to give them some assistance and to welcome them to TransferMate in general.

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Do you have advice for someone who is just starting their career in CluneTech / TransferMate?

Ask all the questions! There are no questions too big or too small and there is always something for someone to learn.

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As a global organisation containing 9 different companies, all specialising in unique areas, CluneTech has a role to match everyone's skillset. In our new "What's it Like?" series, we're going to be chatting to the amazing people of CluneTech to get a better understanding of what their roles entail.

Shannon Butler, Relationship Manager at TransferMate

This week, we caught up with Shannon Butler who works as a Relationship Manager for TransferMate Education.

TransferMate, a CluneTech company, is a leading, global B2B-payments technology solution, processing billions in international payments from the world's most trusted brands. TransferMate Education, a subsidiary of TransferMate, simplifies the sending and receiving of student fees around the world.

Check out our interview with Shannon below!

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So Shannon, what does a Relationship Manager do?

As a Relationship Manager is is my responsibility to develop, and retain, new business relationships. I work to understand the needs of our customers and develop plans to address them. As part of this role I work very closely with the Sales Team, sharing up-selling and cross-selling opportunities, promoting high-quality sales, managing the sales account, and more!

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What are some of the most important qualities a Relationship Manager needs for their role?

In my opinion, you need strong communication and coordination skills for a role like this. These are absolutely essential for facilitating better relationships with clients and partners.

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What drew you to a career as a Relationship Manager for TransferMate?

I really enjoy helping people/clients and making sure they are happy and get the best out of working with TransferMate Education.

I am very passionate about what we do here, and I love showing people what a great solution it is and how it can help them save money.

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Could you describe a typical workday?

It is quite a busy day that usually begins with catching up with clients, giving them a call or sending them an email. I'll spend time setting up meetings with clients to provide them with extra training on their account. It is crucial that the client is getting the best out of the service so I'll spend plenty of time answering any questions they may have, and working to resolve any issues they may be having. I'll also update my clients on any new products or updates they may be interested in.

Next, I'll catch up with the Sales Team and together, we'll start gathering information so that we are up to date on every account. We hold regular meetings with the Relationship Management and Sales Team to see how we can better the team and to throw ideas around to see if there is anything we can do to improve our sales efforts and the client experience.

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What do you like most about working at TransferMate?

I have been working with TransferMate Education for 4 years now. I really enjoy my job and the work environment. I like that we now have the option to work in the office or at home. This has really helped improve the team's work-life balance.

I have great time for all my work colleagues. They are the best part about working here for me.

There are so many other great things about working with TransferMate Education - the flexibility, the opportunities to fly to other countries for meetings/conferences, benefits such as pension and healthcare, fun work events, gifts, and more!

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Fancy a career with us? Check out our open vacancies at www.clunetech.com/careers

At CluneTech, we have an extensive Milestone Recognition Programme that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those celebrating major milestones with the company. This month we caught up with Ellen Brennan, Head of Settlements at TransferMate, who has been on our team for 10 years! Check out our interview with Ellen below.

What is your favourite thing about working at TransferMate and CluneTech?

The people and learning new things. CluneTech has a great community spirit and the people make working here enjoyable. Also as TransferMate scales, I continue to broaden my knowledge on new products and offerings, which is an added bonus as I have learned so much during my 10 years here.

What is the greatest challenge that you have faced since being in TransferMate/CluneTech and how did you overcome it?

Remote working. The adjustment to working remotely was challenging as our team verbally communicated constantly throughout each day. Different forms of technology and regular team meetings helped us to overcome this challenge quite quickly and the contingency plan the company had in place, pre-pandemic, resulted in a speedy transition for everyone.  

What has been your biggest achievement or highlight since joining TransferMate/CluneTech?

Working in every area of Treasury and progressing in my career with TransferMate .

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What has been your favourite task/project to work on?

Being a manager! I love to deal with people and to help them succeed. Feeling a sense of achievement as a team when we reach certain milestones is something special and that I’m proud of.

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Do you have any advice for someone who is just starting their career with CluneTech?

There is no such thing as a silly question when starting a new role, asking questions is how you learn!

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As a global organisation containing 9 different companies, all specialising in unique areas, CluneTech has a role to match everyone's skillset. In our new "What's it Like?" series, we're going to be chatting to the amazing people of CluneTech to get a better understanding of what their roles entail.

This week, we caught up with Anna Fitzpatrick who works as a Sales Executive for Sprintax.

‍Sprintax is a US non-resident tax prep solution for international students, scholars & working professionals. Check out our interview with Anna below!

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So Anna, What does a Sales Executive at Sprintax do?

As you’ll see from my ‘typical workday’, a Sales Executive at Sprintax is involved in a wide range of different things. Firstly from the sales side, I focus on profiling leads and reaching out to those leads with the hope of securing meetings. The next stage of the sales cycle is to present our products to prospective partners. Everything leads to the final stage which is closing the deal and welcoming the partner on board. Once the deal closes, then it’s all about account management, nurturing relationships with our partners and providing the highest level of customer service to our partners.

It’s also not just sales!  We also have the tax webinar and education side of things where we present nonresident tax information to nonresidents, schools and institutions across the US and worldwide. As a sales executive, I would also work on various presentations and slide decks for our sessions, conferences and events. There is not only one string to our bow, you never know what you might end up working on one day to the next. Safe to say, a day in the life of a Sales Executive is never boring!

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What are the most important qualities a Sales Executive needs for their role?

 There are a lot of skills/qualities that would be important for a sales executive such as good communication, efficient time management and organization, attention to detail, ability to multitask and patience. It is also important to have commercial focus alongside a strong customer focus - the list goes on! We also focus on nurturing the numbers at Sprintax. If we have schools that say no or they don’t want to move forward at this time, we keep them in the loop with any useful resources, tax information or Sprintax updates that they might be interested in and this technique overtime generally results in the schools coming back to us down the line and ultimately winning back business. Perseverance is key!

What drew you to a career in Sales?

A couple of things thatI was drawn to on the sales side is the fast pace nature of sales, working alongside a team towards a common goal and the excitement of closing deals. On the Sprintax sales side, I was also drawn to how the sales executive could look at handling the entire sales process, supported by the rest of the team, from profiling leads, reaching out, securing a meeting, presenting our products on sales calls, closing the deal and then acting as an account manager for the partner. It make the sales process very rewarding!

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Could you describe your typical workday?

Everyday is generally different which is one of the best parts about this job. I’ll usually go to visit my horse either before or after work, a nice way to start or end the day!

In the morning, I will generally catch up on emails that came through on US time overnight, scheduling replies to go out in US time. I might also spend sometime working on presentations and planning any reach outs or follow ups for the day ahead before the US wakes up.

I’ll usually try to break up the day with a lunchtime walk.

In the afternoon/evening, calls will generally kick off once US time kicks in. I could have a renewal call, a new business call on Tax Prep or Calculus. At the moment we’re in full swing with US tax season, so we’ll generally have open tax webinars taking place for nonresidents as well as exclusive school tax webinars. We also host webinars on the school/institution side for their staff, so we could have something like that taking place on a typical day too! We’ll generally have some internal calls or catch ups too, like our weekly sales catch up call.

What do you like the most about working at Sprintax?

First and foremost it has to be the team! We’re lucky to have the team that we do. Everyone is eager to help each other and work together to achieve our common goal. We are a very close knit team and everyone on the team is a pleasure to work with. Secondly, I like how every day is different, as you can see from the ‘typical workday’. It helps to keep you on your toes and keeps things exciting. I enjoy seeing our products evolve, with our team constantly working to add to the product and satisfy our partner needs. It’s great working with people from all across the US and the world. The pandemic had put a halt to all of our in person conferences and events, but its exciting to see all of that returning this year.

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Would you like to be a part of our team? Visit www.clunetech.com/careers and view our wide range of opportunities today!

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Diana Brainova, Learning & Development Expert at CluneTech, sat down with Economy.bg to discuss the impact of our recent rebrand, and the improvements that CluneTech has made to its employee benefits package, including increasing the annual leave allowance for all Bulgaria-based staff. Check out her interview below!

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How will the recent rebrand affect the group as a workplace and employer?

For prospective employees, our new brand, CluneTech, clearly signals the focus on technology across our brands. It reflects our evolution and progress since 1996, when the group was first established, to what we are today – a hub for technology innovation, dedicated to making business better.

While our parent group has been rebranded from Taxback Group to CluneTech, we are still home to the same suite of innovative companies that continue to grow and attract more talent.

Part of our aim with the rebrand is to support our #OneTeam culture and approach with our employees. It applies to all employees and businesses across the group. CluneTech is about brilliant people and technology and our people remain at the core of everything we do. We rely on them to help us provide great customer experience and exceptional technology solutions to our customers, helping us to make business better.

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What measures has CluneTech taken to support your employees in 2022?

We continue to improve our compensation package. After the recent upgrade announced in the summer of 2021, which included adding an Employee Assistance Programme and Life Insurance to our benefits package,  we have decided to introduce an additional two days of annual leave, for all of our Bulgarian staff. These two days are in addition to the extra annual leave days given to long-term employees as part of our Milestone Recognition Programme, and they will apply to all staff from their first day of service in the company. The decision to increase the number of annual leave days aims to reward our employees for their continuous hard work and dedication. This new addition to our benefits package has been warmly welcomed by our people.

The pandemic conjured major changes to the way we work, ultimately leading to a future of flexibility at CluneTech. The transition to remote working was supported by our brand-new Flexible Working Policy which aims to give our employees more freedom and increased flexibility, helping them to achieve a better work-life balance. Our recent Pulse Survey data highlights that we made a step in the right direction – where 70% of staff expressed satisfaction with their work-life balance in Q1 of 2022, this figure had increased to 78% by the year’s end. We expect this additional leave will further help our people to balance their work and home lives.

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What feedback have you had from employees?

Facilitating and responding to employee feedback is imperative to us here at CluneTech and many of the improvements we have made have been inspired by said feedback. 

For instance, our employees, through various feedback channels, routinely expressed a need for a greater focus on learning & development. In response to this feedback, we introduced a brand-new Learning & Development strategy in 2021. This programme has been steadily gathering steam and improving the learning opportunities available to staff and this year will continue to focus on some key projects: our People Manager Development Programme, employee led career pathing, improving the new hire onboarding process, coaching and mentoring, and last but not least – LinkedIn Learning accounts to help our employees access the knowledge and skills they need to further their careers.

Our move to remote working has allowed us to place a greater emphasis on recognizing and rewarding our employees, and given us the opportunity to dramatically improve employee wellbeing and our benefits offering. We have successfully adapted our wellbeing and learning and development offerings to the online environment, helping us to stay competitive and to attract and retain the best talent.

How many employees are currently working for CluneTech in Bulgaria?

Last year marked 20 years since the opening of our first office in Bulgaria. The company started with a small team of 15 employees and we are proud to say that, twenty years later, the majority of those employees are still working with us. Over the years our businesses have developed and the number of employees has increased tremendously. Currently, we employ nearly 1000 staff in Bulgaria alone. We have offices in Varna, Veliko Tarnovo and Shumen, but our current remote working model allows us to hire candidates from other locations too.  IT and software development, finance and international taxation, customer care, marketing and human resources, are just some of the main areas for career development in CluneTech.

What are your recruitment plans for 2022?

In the past year we hired nearly 200 new employees across Bulgaria. We expect to maintain these hiring rates in 2022. Although there is an increase in recruitment for IT and software development positions, we will continue to hire for finance and customer service roles too.  Employees that are highly skilled in these areas are crucial to the success of our Bulgarian teams. We also continue to actively collaborate with local universities to advertise our internships and junior roles to prospective candidates.

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At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with Tsvetelin Salutski, Database Programmer at Transfermate. He has been on our team for the last 15 years.

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What is your favourite thing about working in CluneTech?

Working with smart people. Being able to learn from them. Having the opportunity to grow and develop my skills and competences.

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What has been your biggest achievement or highlight since joining CluneTech?

Without a doubt, this is the Automatic Submission Validator (ASV) tool at Benamic. I played a key role in the design and development of this highly complex system. Its unique validation algorithm enabled Benamic to automatically process and validate hundreds of thousands of registrations at scale.

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What is the biggest change that you have witnessed in your time here?

From a technology standpoint, migrating our infrastructure from the Ireland data center to the cloud was one of the most significant milestones for the organization. It was very complex and high-risk transformation that required collaboration and resilience from everyone involved.

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What is the greatest challenge that you have faced in your time here and how did you overcome it?

13 years ago, I was handed a folder, “Tsveti, congratulations on your new role. These are the documents for your new project. On Wednesday, you’re flying to London to meet the client.” That was how my first project as a Business Analyst began. I had no idea what I was getting into, but despite the initial shock, I pushed through with hard work. It paid off with a successful delivery and recognition from the entire team. ‍

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What has been your favourite project to work on?

The projects where I learned something new and was genuinely challenged. In the end, the satisfaction of getting the job done was always what motivated me most.  Dopamine(Венозно)😊  ‍

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Do you have advice for someone who is just starting their career in CluneTech?

Always give 101% at work. Take ownership, make decisions, take responsibility, move on and get the job done! Don’t get used to seek validation for everything you do. Don’t be afraid to fail. Be curious and don’t run away from challenges—this is how real growth happens. When you consistently show commitment and deliver your best, recognition and success don’t need to be chased, they come naturally as a result of your continuous effort and attitude.  ‍

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WeCan, an initiative by CluneTech, is a not-for-profit that empowers adults with intellectual disabilities through meaningful employment that has a positive impact on the environment.

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How does it work?

Together with their colleagues, the project’s ambassadors will spend up to 15 hours per week visiting the supporters (businesses, hotels, pubs, cafes, leisure centres and more) to collect returnable cans and bottles. The ambassadors receive payment for the hours they’ve worked, and any excess funds generated through the initiative will be donated to various charities to further support our community and reinvested into the project to maximise its impact.

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WeCan ..

Provides adults with intellectual disabilities meaningful employment  

Drives participation in the deposit return scheme        

Offers businesses a sustainable and practical solution for returning their cansand bottles                                        

Actively plays a role in protecting our environment by reducing litter and waste                                                          

Advocates for an inclusive society    

Further benefits communities by donating any excess funds raised to localcharities and causes

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WeCan currently operates in the Kilkenny area and with a number of local businesses already on board, we are eager to grow this list even more.  If you’re interested in coming on board as a supporter, please email wecan@clunetech.com.

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Together, WeCan all work together to make the world a better, more inclusive, and more environmentally friendly place.

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June 11th 2024, Varna, Bulgaria. CluneTech’s annual donation to Karin Dom will support their social enterprise, providing jobs for two mothers of children on the autism spectrum who use Karin Dom’s services in Varna, Bulgaria. Our donation ensures that the salaries and social contributions of these mothers are covered for six months, allowing them to continue working at Karin Dom while being close to their children and addressing the challenges of raising children with special needs.

Petya and Zhivka work in Karin Dom’s social enterprise while their sons attend Montessori groups and therapeutic swimming lessons. Initially, both mothers started as volunteers, seeking distraction from the challenges they faced while raising their children. As Karin Dom’s social enterprise formalized, they were invited to become employed.

Petya shares her experience:

"Eight years ago, I first stepped into Karin Dom for my son's initial assessment. I was anxious, scared, and didn't know what to expect. My son began attending therapies, and I joined the Parent Group. I was in denial about his Autism, but the group helped me recover and smile again. Volunteering kept me from constantly thinking about the difficulties, giving me satisfaction. I love helping, feeling good, and being useful. When the social enterprise was established, we started working there, and now I feel even more fulfilled. Karin Dom is where I found support, understanding, empathy, and guidance on how to cope with Mitaka's condition. Having a vocation is very valuable, and I am glad to be part of the Karin Dom team!"

"Today, Petya and Zhivka craft toys for Karin Dom’s Christmas and Martenitsi campaigns, which are sold to support therapeutic programs for children with special needs.  “Handmade products require a lot of attention, skill, and time to prepare but Petya and Zhivka are continuously developing and are no longer afraid to tackle the sewing machine.”, our partners from Karin Dom shared.

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About CluneTech Cares. CluneTech’s CSR programme was established in September 2007 in response to a tragic flooding disaster in Tsar Kaloyan, Bulgaria. Deeply saddened by the news, our Bulgarian employees decided to help and within 48 hours, they had rallied together and organised 3.5 tonnes of food and 12,000 liters of water for the village. After this event, we formalised our CSR activity to give it a global reach, ensuring to support each of the communities in which we operate. Today we’re proud to have a CSR Programme that is created by our people, for our people.

Karin Dom is a Bulgarian non-profit organization founded in 1996 by hereditary diplomat and philanthropist Ivan Stancioff. 28 years on, Karin Dom is an organization with a leading role in providing professional services for children with special needs and their families. Set in the beautiful city of Varna, Bulgaria, Karin Dom's new building which opened in September 2022, gives children with special needs from the Northeast of Bulgaria access to vital therapy that helps them to grow in strength and confidence.

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This April, CluneTech has donated 4.5 tons of cement-based floor screed to the Center for Medical and Social Care for Children in Varna (Vinitsa District).

The donation will be used for the construction of a brand new ward for complex care for children with chronic diseases and impairments up to seven years old. The ward will include rooms where children experiencing severe and chronic health challenges with uncertain prognoses can stay with their parents. Additionally, it will incorporate facilities for rehabilitation, physiotherapy, medical manipulation rooms, and space for individual activities. This project will ensure our city has a modern medical ward that provides complex care and assists children with severe chronic diseases and their families in dealing not only with the physical pain resulting from their conditions but also the emotional suffering they endure.

Long after its founding in 1953, the Center for Medical and Social Care in Varna only provided care to children aged 0 to 3. However, at this stage, the center boasts a multidisciplinary team of psychologists, physiotherapists, doctors, nurses, and speech therapists who provide comprehensive support to a wide group of children, ranging from premature babies to those up to eighteen years old. Many of these children have severe chronic, neurological, or genetic conditions, necessitating 24/7 medical supervision.

A long-time partner of CluneTech Cares, the medical centre in Vinitsa is the largest facility of its kind in the Northeast of Bulgaria, providing medical care and rehabilitation to premature babies and children with neurological and orthopedic problems. With donations of over €12,000 which we have made throughout the years, we have helped the centre to purchase important equipment such as hospital beds, therapeutic chairs, baby monitoring devices, two air conditioning units, a portable oxygen concentrator, a neonatal pulse oximeter, a patient monitoring system and more.

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Friday 19 April, 2024 Kilkenny. Kilkenny-based software technology group, CluneTech, has been announced as the main sponsor of Kilkenny Tennis Club’s new Padel Tennis Court, which was completed in March 2024. The official opening event, which is due to take place this Saturday, April 20, will incorporate a Charity Tennis Tournament and social event, with all funds generated being donated to the Carlow Kilkenny Homecare Team.

Founded in 1879, Kilkenny Tennis Club is a not-for-profit club with all funds generated being reinvested in their tennis facilities and the development of the game. With over 1,200members, split into 700 seniors and 500 juniors, it is one of the largest and best regional tennis clubs in Ireland. It is a very active club with high grade facilities and always welcomes new members and visitors.

“Our club is very proud of our many achievements with our members winning numerous regional and national titles, our representative teams winning many Provincial Cups and a number of members having represented Ireland at international level.” Brian Doyle, President, Kilkenny Tennis Club

This sponsorship is part of CluneTech’s award-winning CSR Programme, CluneTech Cares. Established in 2007, CluneTech Cares is created by their people, for their people, and while the programme supports deserving charities and causes all over the world, it is driven by employee requests and has a momentous impact locally, both in Kilkenny, and in the various other communities where the company operates. This significant investment will enable Kilkenny Tennis Club to be the first in the region to offer Padel Tennis, the world’s fastest-growing racket sport, to its members.

“We are delighted to sponsor Kilkenny Tennis Club’s new Padel court,” said Terry Clune, CEO and Founder of CluneTech. “As an organisation, we are passionate about giving back and we are proud to support a number of fantastic local clubs in Kilkenny where our HQ is located. I’d like to give a special mention and thanks to our own team members, Eoin Dunphy, Éanna Brady, James Murphy, Patrick Dalton and Patrick O’Neill, who are all dedicated members of Kilkenny Tennis Club. Without them, this sponsorship wouldn’t have been possible. Padel tennis is a new and innovate sport, and we are really excited to play a part in ensuring it has a home right here in Kilkenny.”

Padel Tennis is played on an enclosed court, one third the size of a traditional tennis court. Its format is doubles and it uses traditional tennis scoring, combining action with fun and social interaction. It’s a fantastic sport for players of all ages and skills, as it is both quick and easy to pick up, with most players understanding the basics within the first half hour of play.  

Edwin Walsh, Captain, Kilkenny Tennis Club, said: “Kilkenny Tennis Club was founded in 1879 at its current location in Archersfield, Kilkenny. As one of the largest tennis clubs in the country with 1,300 members, ranging in age from 2 to over 82, Kilkenny Tennis Club is constantly reinvesting in its facilities to enhance its members’ experience. On behalf of the Committee and members of Kilkenny Tennis Club, I would like to thank Terry and all the team at CluneTech for the incredibly generous sponsorship of our new Padel Court which is part of a wider redevelopment of playing surfaces and other facilities. We are immensely proud to be associated with such a progressive and innovative team and look forward to developing our partnership over the coming years.”

Jimmy Morrow, Development Chairman, Kilkenny Tennis Club, said: "We are delighted to have CluneTech join us as Sponsor of our new Padel Tennis Court and we very much value their significant investment in our club which enables us to greatly enhance our Sporting facilities with this innovative addition.”

In addition to the innovation this sport embodies, Kilkenny Tennis Club have also launched a green energy project, which to date has seen the installation of energy saving LED tennis flood lighting, reducing electricity consumption by over 44%; the installation of 36 Solar PV panels which allows the club to generate its own power, supplying any excess to the National Grid; air to water source heat pump which uses electricity generated from the club’s Solar PV system. The club’s commitment to reducing their environmental impact is just one of the reasons that CluneTech made the decision to support the club.

“At CluneTech, we always aim to support clubs, charities and causes whose values reflect our own,” said Rachael Quinlan, Head of Employee Experience, CluneTech. “Sustainability is one of the key pillars of our CSR Programme and we are super impressed at the club’s efforts to date. In addition, we recognise the importance of work-life balance and knowing that a number of our own team are also club members, made the decision to sponsor their new Padel Club a no brainer.”

Our CSR Programme - CluneTech Cares, is a fantastic representation of what we are - a team of truly caring individuals giving our best to support and add value, not only to our customers, but also to the communities in which we operate.

As part of our CSR Spotlight, we dedicated the month of March to celebrating World Autism Awareness. With this in mind, we are delighted to share an interview with John McCarthy, Facilities Manager, CluneTech, and his son Adam, who we consider an honorary CluneTech employee. For those who have had the pleasure of meeting Adam, they will be familiar with his bubbly and outgoing personality which brings so much joy to our HQ. Adam, who’s 27, has both autism and epilepsy, and was delighted to jump on camera and give us a unique insight into his life, his autism diagnosis and some of the many things he enjoys doing.

In Adam’s words, “Love will always come from the heart”.

Our CSR Programme - CluneTech Cares, is a fantastic representation of what we are - a team of truly caring individuals giving our best to support and add value, not only to our customers, but also to the communities in which we operate. CluneTech Cares is employee-led and has three key pillars: Wellness, Culture & Community, and Sustainability. It has been a busy quarter so make sure to check out some of our latest activities below.

January’s CSR Spotlight: Supporting Asylum Seekers, Refugees and Migrants

Throughout the month of January, we dedicated our CSR Spotlight to supporting Asylum Seekers, Refugees and Migrant charities and the incredible work they do providing assistance to families and single people from a migrant or refugee background in Ireland and abroad.

Our main beneficiaries of the month were both Doras and Nasc Ireland.

Doras is an independent organisation working to promote and protect the rights of people from a migrant background in Ireland while also providing specialised support to migrant and refugee victims who have experienced human trafficking, domestic abuse and hate crime. 

Nasc Ireland works with migrants and refugees to advocate and lead for change within Ireland’s immigration and protection systems, ensuring fairness, access to justice and the protection of human rights to all. Nasc's goal is to realise the rights of all migrants and refugees within Irish society. 

Across the globe, our team came together to raise vital funds for both of our beneficiaries. Thanks to the support our staff showed throughout January, CluneTech Cares has made a monetary donation to Doras and Nasc for the crucial work they do day-to-day for all Asylum Seekers, Refugees and Migrants in Ireland.

From all here at CluneTech Cares, we want to thank our team for their incredible support and the difference they have made during the month of January.

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February’s CSR Spotlight: World Cancer Day

February marked the month that CluneTech took a stand against Cancer, dedicating our CSR Spotlight of the Month to World Cancer Day. All donations from fundraising initiatives throughout the month went towards our cancer support charities selected by our teams around the world. These charities and causes included Waterford Hospice in Ireland and Една от 8 in Bulgaria.

Waterford Hospice is a remarkable organization dedicated to providing end-of-life care, particularly to those battling cancer and giving incredible support and peace of mind to their loved ones. The profound impact of their work extends beyond the walls of the hospice, touching lives not only within our wider community, but of our teammates and their families over the last number of months.

By aligning our efforts with Waterford Hospice, we are not only contributing to the crucial mission of offering comfort and solace during life's most challenging moments but also acknowledging the impact it has on the lives of our colleagues.

Our second beneficiary for the month of February was Една от 8 in Bulgaria. Една от 8 | One in 8 was founded by Nana Gladwish in 2013. Nana is a famous TV host in Bulgaria and breast cancer survivor. The organisation works with healthcare professionals, state authorities, patient communities, and other stakeholders to improve the Bulgarian healthcare system for those diagnosed. 

The team strives for a better quality of life and outcomes for the patients they care for. Една от 8 | One in 8 is funded by company and community donations to support its existence and activities. Our team’s support during February was more important than ever, contributing to keep their amazing services running in Bulgaria.

Over the course of the month, an incredible 79 members of our team around the world took part in a walk / run / cycle in aid of Waterford Hospice in Ireland and Една от 8 in Bulgaria.

CluneTech Cares donated a total of €790 to our dedicated charities of the month. Well done to all of our amazing colleagues for their participation this month.

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March’s CSR Spotlight: World Autism Awareness

Each year, we launch our CSR request form where our staff can suggest the charity and causes they'd like to see us support throughout the year. Following their feedback, we dedicated March’s CSR Spotlight to World Autism Awareness.

The main beneficiaries of the month nominated by our team included ABACAS School Kilbarrack in Dublin, Gowran National School Autistic Unit in Kilkenny, and Autism Today in Bulgaria.

Autism is a neurological difference that many people are born with which affects how they experience the world around them and how they communicate with others. While autism awareness has greatly grown in Ireland and globally in recent years, we are still a long way from having a society which truly understands autism. 

During the month of March, not only were we delighted to make a monetary donation to all three charities and causes, but we also had the pleasure of interviewing John McCarthy, Facilities Manager, CluneTech, and his son Adam, who we consider an honorary CluneTech employee.

For those who have had the pleasure of meeting Adam, they will be familiar with his bubbly and outgoing personality which brings so much joy to our HQ. Adam, who’s 27, has both autism and epilepsy, and was delighted to jump on camera and give us a unique insight into his life, his autism diagnosis and some of the many things he enjoys doing.

In Adam’s words, “Love will always come from the heart”. A massive well done to all who took part in last months CSR Spotlight of the Month and a special thank you to John and Adam for a truly inspiring interview in celebration of World Autism Awareness.

You can catch the full interview here today.

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CluneTech Cares: Supporting Kilkenny Ladies Hockey Club

At CluneTech, we're passionate about giving back to our communities and we are proud to support a number of fantastic local clubs in Kilkenny where our HQ is located, one of those being the Kilkenny Hockey Club's Ladies' Team.

Paddy Dalton, Business Development Manager at TransferMate has been coaching for the club for over three years:

"I've been working with CluneTech for 10 years now and started as a coach with the hockey club back in 2021. I really enjoy coaching because of the buzz seeing the girls reach and exceed their goals. It gives me great satisfaction to see the group training, playing matches, and sticking to the structured game plan. We're delighted to have had CluneTech on board as sponsors for the last 3 years and it has enabled us to grow our women's section to 3 teams. We can now pride ourselves on being one of the biggest female adult sporting clubs in the county, providing hockey for all levels ages and abilities."

Thanks to the club for giving us the opportunity to get behind them and a huge well done to Paddy Dalton who not only goes above and beyond in his role with CluneTech, but within his local community too.

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CluneTech’s I.T Equipment Donation to St. John of God Primary School, Kilkenny

As part of our CSR Programme, CluneTech Cares, we were delighted to donate laptops to St. John of God Primary School.

Recognising the importance of technology in education, we have repurposed these devices to support the learning needs of students within our community.

This aligns with our dedication to sustainable practices, as we strive to effectively extend the life cycle of our technology resources while also supporting the next generation with the tools they need to thrive in their education.

A massive thank you to Norm Power for arranging this donation and to St. John of God's principal, Conor Gorey, and some of the school's pupils who visited CluneTech HQ to collect the donation.

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Martenitsi Charity Bazaars in Varna and Veliko Tarnovo, Bulgaria

On the 1st of March, our colleagues in Bulgaria celebrated Baba Marta, a Bulgarian holiday deeply rooted in folklore and culture, symbolising the arrival of spring and the wish for good health. 

To mark the holiday, our teams in Varna and Veliko Tarnovo organised annual charity bazaars in support of children with special needs. 

Thanks to our employees' contributions, a donation of 780 BGN was made to Karin Dom – a long-term CSR partner of CluneTech and one of Bulgaria’s most modern centres, providing a range of social, health, and educational services for children with special needs. 

Additionally, 600 BGN was donated for craft materials for the children at the Day Center for Disabilities ‘Daga’ in Veliko Tarnovo, ensuring that children and young people with disabilities receive rehabilitation and engaging activities that support their development and social integration.

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CluneTech Continues to Raise Awareness of Crucial Stroke Symptoms

'Fast Heroes 112' is a prevention program with one grand mission - to educate the world about the symptoms of stroke and the need for immediate action.

After the successful launch of the award-winning educational program in Varna last year, in 2024 we will continue our mission to raise awareness of stroke symptoms in another well-known school in Bulgaria’s sea capital – Foreign Language School Alexander S. Pushkin. The second edition of Fast Heroes 112 will take place from February to April involving 150 students from first to fourth grade who will share their knowledge about stroke symptoms and first aid with parents and grandparents.

Last May, 150 first graders from Geo Milev school were officially named Fast Heroes 112 ambassadors as they learned the symptoms of stroke and raised awareness of stroke prevention among their loved ones.

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Volunteering at CluneTech

Introduced in 2021, our CSR Volunteer Day empowers each employee to give back to the charities and causes closest to them. Since the inception of Volunteer Day, 160+ CluneTech employees have contributed to causes which they find meaningful, and this number keeps growing. See what they had to share with us about their experience this quarter:

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Baba Marta at CluneTech

In preparation for this year’s Baba Marta celebrations, over ten colleagues in our Varna offices joined forces using their CSR volunteer day to hand-craft some martenitsi that were later sold at our in-house and other local charity markets in aid of children with special needs. A great tradition and a great use of their Volunteer Day as our colleagues managed to make 1,690 martenitsi in just one day!

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Daffodil Day 2024 with Claire McBride, Financial Services Account Manager at TransferMate

Speaking about her Volunteer Day, Claire said:

"Daffodil Day is a special day where we all unite to remember the loved ones we’ve lost to cancer, to honour the people in our lives who are facing cancer and to acknowledge the bravery of those that have fought and won their battle with cancer. I am very fortunate to work for a company that affords and encourages staff to use their volunteer day to get involved in fundraising activities of all kinds. I am proud to play my part today for the Irish Cancer Society."

Well done to Claire on her involvement in this incredible volunteering activity.

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At CluneTech, we have an extensive Milestone Recognition Program that rewards employees that choose to build a long and successful career with us. As part of this programme, we love celebrating and sharing the stories of those reaching major milestones with the company.

This month we caught up with CluneTech's Payment Authoriser, Louise Coleman who has been on our team for the last 25 years.

Favourite thing about working in CluneTech
#OneTeam - working in shared services allows you to work with people from each entity. This in turn leads to versatility where no two days are the same!

What has been your biggest achievement or highlight since joining CluneTech?
Reaching 25 years 😊

Who has inspired you the most during your time here?
The commitment and consistency of the leadership team, in particular Terry, who demonstrates exceptional innovation and leadership which has led to the incredible growth of the company. From winning the EY Entrepreneur of the year to the Outstanding Achievement Award at the national Fintech Awards 2025, just reflects the drive and continued ambition to grow and expand the business. There are also many employees in both Ireland and Bulgaria who have been with the group for many years, which is a testament to the culture and leadership that have been developed.

What is the biggest change that you have witnessed in your time here?
Expansion! When I started in Eden Quay, in a small office, there was approx. 20 people working on Taxback or ESS Tax Refunds as it was known back then. To have witnessed and been involved in many aspects of the business over the years, and see it grow to the incredible Group it is today, has been amazing.

Also the move from Dublin to Kilkenny was a pretty big change back in 2003!

What has been the greatest challenge that you have faced in your time here and how did you overcome it?
The move to remote working during Covid – to no longer be in the office environment with daily support of team around you and adapt to working more individually. During this time, lockdown in particular, lead to a sense of guilt for working and not spending time with a 2 year old who was home all day, or a sense of guilt for spending time with my 2 year old and not being at the desk. It took some time to get the balance right but once things settled down, it became the best possible outcome and hard to imagine a full week in the office now!

What has been your favourite project to work on?
I have been involved in Company Secretarial role for the group for a number of years, and have really enjoyed getting more involved in this space. Having had the opportunity to complete a course with Law Society of Ireland recently, it has provided a comprehensive understanding of the company law framework and key corporate governance, which has been great to apply to everyday company secretarial tasks.

Do you have any advice for someone who is just starting their career in CluneTech?
Embrace change – there have been numerous changes over the years and while they may appear challenging at the beginning, from my experience, most change is for the better in the long run.

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Our CSR Programme - CluneTech Cares, is a fantastic representation of what we are - a team of truly caring individuals giving our best to support and add value, not only to our customers, but also to the communities in which we operate. CluneTech Cares is employee-led and has three key pillars: Wellness, Culture & Community, and Sustainability. It has been a busy quarter so make sure to check out some of our latest activities below

January CSR Spotlight: Tackling Loneliness  

January can be a particularly challenging time, especially for older people and those experiencing loneliness.

During January, CluneTech was proud to support ALONE in Ireland and Caritas in Bulgaria. Two remarkable organisations dedicated to reducing isolation and providing essential support to vulnerable communities.

To help raise both awareness and funds, we organised CSR Walks in Kilkenny and Dublin in support of ALONE, while our teams in Bulgaria took part in walks for Caritas.

A sincere thank you to everyone who participated, shared their 5k walk screenshots, and helped highlight this often-overlooked issue. Your contributions are making a real and lasting impact.

February CSR Spotlight: World Cancer Day  

February offered a welcome opportunity for colleagues in the Kilkenny office to come together and mark Pancake Tuesday with a Pancake Bar.

This initiative not only provided an enjoyable occasion for staff to connect, but also supported the Irish Cancer Society, raising both funds and awareness for the essential services they deliver nationwide.

March Spotlight: Autism Awareness Day

This March, CluneTech proudly dedicated our CSR Spotlight to World Autism Awareness, supporting incredible charities that provide essential services to individuals and families affected by autism.

Autism is a neurological difference that shapes how people experience the world, and while awareness is growing, there’s still much work to be done in building a more understanding and inclusive society.

To raise awareness and funds, we hosted a lunchtime run/walk at our Kilkenny HQ on March 25th. Between employees and the TY students participating in the CSR walk, to people joining our Patric Fitness Class, the turnout was amazing in both our Kilkenny and Dublin HQ's! 👏

Thanks to our participation, we have made a monetary donation to our dedicated autism awareness charity going towards an amazing cause.

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Blood Donation Campaign in Varna  

On the 13th of March, 18 employees in Varna donated blood! In 2024, in Bulgaria, blood donation was recognized as a voluntary activity for which the company allows employees to use their company-paid volunteer day. This made organising our blood donation campaign only a matter of time and we couldn’t be prouder of the impact we’ve made together.  

CluneTech and Cois Nore: In It Together for Kilkenny’s New Cancer Support Centre

 In Q1, CluneTech and Cois Nore announced a sponsorship supporting the development of a dedicated therapy wing at Cois Nore’s new Cancer Support Centre in Kilkenny, marking a significant milestone and an important investment in the future of cancer support services for the people of Kilkenny
CluneTech’s sponsorship provides vital funding for a modern, purpose-designed therapy space that will support individuals and families throughout their cancer journey.

Alongside community generosity, government support, and contributions from other supporters, this investment is helping to bring the new centre closer to completion and enables Cois Nore to continue delivering free, confidential support and professional and voluntary services to people of all ages.

Terry Clune, Chief Executive Officer and Founder of CluneTech, said:

“Kilkenny is home for many of us at CluneTech, and we recognise the importance of standing with our community during difficult times. Cancer touches so many families, and Cois Nore has been a steadfast and compassionate support to the people of Kilkenny for over a decade. We are proud to support the development of the new Cois Nore therapy wing and the vital work that will continue there. We are in it together with Cois Nore and with the people of Kilkenny.”

CluneTech Celebrates Rising Stars at Kilkenny GAA and Camogie Academy Awards

 CluneTech was proud to celebrate the achievements of Kilkenny’s emerging young talent as it hosted the Kilkenny GAA and Camogie Academy Awards at its Kilkenny HQ on January 27th and 28th. Held over two evenings, the awards recognised the dedication and commitment of the U16 Kilkenny GAA hurling and football squads, alongside the U15 Kilkenny Camogie Academy and Development squads.

CluneTech has been the main sponsor of both the Kilkenny GAA Academy (Na Cait Óga) and the Kilkenny Camogie Academy since 2024, under a three-year partnership supporting more than 500 players across both pathways. The sponsorship helps fund essential operational and player-welfare costs, including transport, equipment, nutrition and medical supports, ensuring a high-performance environment can be sustained for young athletes across the county.

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CluneTech Cares Backs Galmoy Juvenile Badminton Club

Based in North Kilkenny, Galmoy Juvenile Badminton Club has grown to a membership of 50 young players aged between 7 and 17, providing regular training opportunities and fostering a strong community spirit among young athletes from across the region.

Since affiliating with Badminton Ireland in 2023, the club has already enjoyed success at both school and county level, with several members selected for the U17 Kilkenny team competing in upcoming Leinster competitions.

This sponsorship forms part of CluneTech’s award-winning CSR programme, CluneTech Cares, which supports charities and community initiatives locally and internationally, with a strong impact across Kilkenny and the wider communities in which the company operates.

The new sponsorship will support the club as players represent Galmoy Juvenile Badminton Club in competitions throughout the season and we are absolutely delighted to support such an amazing organisation in our community.

Volunteering at CluneTech

Karin Dom Martenitsi Workshop

30 volunteers from the Varna office spent a  day crafting martenitsi, which later were sold at fundraising bazaars across Bulgaria, to raise funds for Karin Dom's therapeutic center and children's early development support programs. They raised over €200 for Karin Dom!  

John Murphy volunteering for Daffodil Day 2026

"Today, once again I used my CSR day to support the Irish Cancer Society on Daffodil Day. I think we all know someone in our life who has been affected by Cancer and who have reached out to the Irish Cancer Society for guidance or support. Grateful to be able to give back in a small way with thanks to CluneTech Cares."

John Murphy, Fintua

Well done, John, from all here at CluneTech.

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Following the recent 25th anniversary celebrations of CluneTech’s Varna office, our Benamic team continued the momentum with a two-day Sales Culture Organisation training held on 28–29 April in Varna, Bulgaria.

Bringing together more than 50 colleagues from across the organisation, the initiative reflects Benamic’s ongoing commitment to strengthening collaboration, enhancing customer experience, and embedding a unified, customer-first mindset across all teams.

The training, delivered by Pavel Panov, PhD, from In Your Hands, centred around a dynamic business simulation designed to mirror real-world organisational challenges. Through highly interactive sessions, participants explored how decision-making, communication, and internal alignment directly influence the customer journey.

Teams from Web Development, Customer Service, Client Success, Sales, and Project Management took part across the two days, with the programme also welcoming international colleagues, including participants from Ireland. This cross-functional and cross-border approach reinforced the importance of shared accountability in delivering consistent value to customers.

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A central theme throughout the training was clear: every team plays a role in shaping the customer experience. Whether client-facing or operating behind the scenes, the way teams collaborate internally has a direct and measurable impact on external outcomes.

Through a series of practical exercises and guided reflections, participants were encouraged to challenge existing ways of working, identify areas for improvement, and adopt a more commercially aware and customer-oriented perspective.

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As Julian Morrison, CEO of Benamic, shared:

“This was a focused reset on how we approach sales - not just as a function, but as a culture built on trust, clarity and consistently delivering on our commitments.

What stood out was the level of engagement across the team and a clear, shared intent to become a more customer-oriented business. There’s a strong willingness to challenge how we work today and raise the bar on how we deliver value to our customers.”

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The training marked an important step in Benamic’s journey towards building a stronger, more aligned organisation - one where sales is not confined to a single function, but embedded in the mindset and actions of every team.

With strong engagement, practical insights, and a clear focus on application, the initiative sets the foundation for continued progress. The next step is clear: to translate these learnings into everyday practice and further elevate the standard of delivery across the business.

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CluneTech is celebrating a major milestone - 25 years since opening its first international office in Varna, Bulgaria, marking the beginning of its global journey.

What started as a small team in Varna in 2001 has grown into one of CluneTech’s largest and most important global hubs. Today, the company operates across 20 countries, continuing to expand its international footprint.

To mark the occasion, CluneTech hosted a special celebration in Varna, bringing colleagues together to recognise the local team and honour those who have been part of the journey since the very beginning.

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Reflecting on the milestone, CluneTech Founder and CEO Terry Clune said:

“The 26th April marks 25 years since we established our office in Varna, Bulgaria — an incredibly important milestone for CluneTech. That step marked the beginning of our international journey and played a key role in shaping the global business we are today. I want to sincerely thank everyone, past and present, who has been part of that journey. Your contribution has played a key part in building CluneTech and the success we have achieved together as one team.”

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Today, CluneTech employs nearly 800 people across Bulgaria, with more than 500 based in Varna. The team plays a critical role across the group, supporting the operations and software development of TransferMate, Fintua, Sprintax and Benamic, alongside key functions including finance, customer support, marketing and administration. The strength of the Bulgarian team is also reflected in its longevity, with more than 54% of employees having been with the company for over five years - well above industry averages.

Just days ahead of the anniversary, CluneTech reached another significant milestone, achieving its highest-ever ranking in Career Show’s Top 100 Best Employers in Bulgaria, placing 12th - up from 46th in 2023. The company was also recognised as “Best Employer in Fintech” for the third consecutive year.

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As CluneTech looks to the future, it remains committed to investing in its people, supporting employee wellbeing and development, and continuing to make a positive impact in the communities where it operates.

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Thursday, 25th September, 2025. WeCan, an initiative by CluneTech, has been awarded Community Programme of the Year at the 2025 Sustainable Business Impact Awards, hosted by Chambers Ireland in Dublin on Wednesday, September 24th.
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This honour represents a proud milestone for CluneTech and shines a national spotlight on WeCan’s mission to blend social inclusion with environmental responsibility. Since its launch in March 2024, the initiative has created meaningful employment opportunities for adults with intellectual disabilities. By leveraging Ireland’s Deposit Return Scheme, it has also made a significant environmental impact, collecting over 374,000 bottles and cans, diverting 830kg of waste each week, and saving 8,300kg of CO₂
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Commenting on the award, Terry Clune, CEO and Founder of CluneTech, said:

“Being awarded Community Programme of the Year at the 2025 Sustainable Business Impact Awards is a tremendous honour and a testament to the positive impact of WeCan. Since its launch, the initiative has not only helped protect the environment but has also empowered adults with intellectual disabilities to gain meaningful employment. I want to sincerely thank our team, our exclusive partners at SOS Kilkenny, and the many businesses who have supported WeCan. I am excited about WeCan’s potential to grow and create even more opportunities for our communities in the years ahead.”

John McCarthy, WeCan Project Lead, added:

“We are absolutely delighted to receive this award for Best Community Programme. At its core, WeCan is about people. It is about using the Deposit Return Scheme not only to recycle bottles and cans but to create opportunities for adults with intellectual disabilities to grow in confidence, independence and connection. We see this every day in participants like Adam, Jamie and Ross whose pride and friendships have flourished since joining. This award belongs to them, to our community and to everyone who has supported WeCan.”

The Sustainable Business Impact Awards are Ireland’s foremost celebration of CSR and sustainability, recognising companies that demonstrate leadership in creating positive change across community, workplace, marketplace, and environment. CluneTech’s success in the Community Programme category highlights the impact of WeCan in fostering inclusion while driving climate action.
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Since its launch, WeCan has also won the Pakman Award for Best Deposit Return Scheme Initiative, chosen ahead of leading industry names such as Coca-Cola and Lidl, and was invited by Re-Turn to present at Bord Bia Bloom, where it featured on the Sustainability Stage as an example of how the Deposit Return Scheme can deliver both environmental and social impact.
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WeCan works closely with the Work4Life Employment Support team from SOS Kilkenny CLG, a not-for-profit organisation supporting individuals with intellectual disabilities and autism. This collaboration ensures participants are supported in their workplace journey, reflecting CluneTech’s commitment to building a more inclusive society while protecting the environment.
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About the Sustainable Business Impact Awards
The Sustainable Business Impact Awards, organised annually by Chambers Ireland, are Ireland’s leading awards for sustainable development and CSR. The Awards recognise the meaningful and high-quality work by companies through different award categories, including Environment, Charity, Volunteering, Community, Workplace, and Communication, Sustainable Impact by a Small or Medium Sized Business, and Diversity, Inclusion and Equity.
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About WeCan
WeCan is a not-for-profit initiative that creates meaningful employment opportunities for adults with intellectual disabilities, enabling them to contribute to their communities while positively impacting the environment
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About CluneTech
CluneTech is a suite of software technology companies providing cutting-edge solutions that simplify global business. Our technology streamlines business processes such as digital sales, global payroll, tax compliance, global VAT & cross-border payments, making business better for our customers worldwide.

Established in 1996 by entrepreneur Terry Clune, CluneTech is headquartered in Ireland with a footprint across four continents and does business in more than 100 countries on a daily basis. The group has offices in 21 countries, and over 1,200 employees globally. The group encompasses TransferMate, Fintua, Sprintax, Benamic, among others. Immedis, a leading global payroll platform, was acquired by UKG in June 2023, in one of Ireland’s largest technology deals.

CluneTech has been recognised as one of Ireland’s best workplaces for ten consecutive years by Great Place to Work®, the global authority on workplace culture.
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For more information, please contact:
Lauren Cleere, Marketing and Communications Manager, CluneTech

Lauren.Cleere@clunetech.com

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At CluneTech, collaboration and recognition aren’t just buzzwords, they are the foundation of our culture. Nowhere is this more evident than in our OneTeam Awards, a signature recognition program that honours the spirit of unity, innovation, and excellence that drives our success.

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A Legacy of Recognition: From Employee of the Quarter to OneTeam Awards

Over 12 years ago, CluneTech launched an initiative to spotlight outstanding individual contributions through what was then known as Employee of the Quarter. As our company evolved, so too did our approach to recognition. In 2019, inspired by employee feedback, the program was reimagined and relaunched as the OneTeam Awards.

This transformation reflected more than just a name change — it marked a deeper commitment to recognising the collective effort that fuels our business.

Today, the OneTeam Awards take place twice a year, giving employees across the globe the opportunity to nominate a colleague whose contributions reflect one of our core values: Innovation, OneTeam, Passion, and Respect. These nominations reinforce our ongoing commitment to living these values in our everyday work.

The OneTeam Awards celebrate not only individual achievements but also the teamwork, creativity, camaraderie, and mutual respect that are essential to our culture and continued growth.

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Creating Moments That Matter

From lively in-office celebrations to heartfelt doorstep award deliveries during remote work, the OneTeam Awards have become a meaningful tradition filled with unforgettable moments. These celebrations strengthen the bonds between colleagues, highlighting the impact of each individual’s work, and reinforcing the values that make CluneTech a unique and inspiring place to be.

As our HR Manager in Bulgaria, Ekaterina Hristova, puts it:

“The OneTeam Awards represent more than just recognition, they show our people that what they do truly matters. These awards are a part of our company’s DNA. They celebrate our shared success and remind us that together, we are stronger.”

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Recognition Beyond the OneTeam Awards

While the OneTeam Awards are a standout celebration of collaboration and excellence, they’re just one part of CluneTech’s broader commitment to recognising our people. We offer a wide range of recognition initiatives that celebrate contributions both big and small, across all levels of the organisation:

• Milestone Recognition Programme – Honouring the dedication of our long-serving team members.

• Global Employee of the Year Awards – Celebrating individuals whose impact and performance have stood out over the year.

• Workvivo Shout-Outs – Enabling real-time, peer-to-peer recognition for everyday efforts and achievements, both within and across teams.

• Celebrating Personal and Professional Highlights – From birthday cards and new baby gifts to congratulatory hampers for passing exams, we take pride in acknowledging life’s special moments and supporting our employees in all their successes.

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A Culture Built on Recognition and Unity

At CluneTech, recognition is more than a program — it’s a reflection of who we are. The OneTeam Awards, along with our wider recognition initiatives, demonstrate our commitment to valuing every individual and celebrating the spirit of teamwork that drives our success. As we continue to grow and evolve, we remain dedicated to fostering a culture where people feel seen, appreciated, and inspired — because when we celebrate each other, we thrive together.

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